Live Chat by Combidesk , 57 reviews

It works very well. You can access chats from mobile & desktop which is very useful.

Great app! Would definitely recommend

I've been using this app since 2017, it has had loads of issues but Combidesk have always dealt with each issue in a timely manner. However, Combidesk has been owned & operated by Zendesk & ZopIM... :( Since then I've been having nothing but issue after issue, this morning I couldn't even login to my admin. The chat box is not appearing via my laptop but is appearing on my phone.
Tried to contact support but to no avail. Found Re:amaze and have installed that instead!
It costs a little extra but in the long run is worth it! More functionality & great customer support.

I've been able to secure so many more orders as customers have chatted through their hesitations, received answers and ended up happy with their order!

We find this app amazingly good and integrates over multiple websites. Thank you Zendesk!

Zendesk Chat has been an invaluable app for our Store. Over 70% of our conversions are from customers that have spoken to us prior to purchase on Zendesk Chat. Using Zendesk on your mobile you can carry your store wherever you go! Brilliant!!

It was a little confusing to setup because we thought Zendesk was all encompassing but once we got that worked out it was easy to install and is great to use.

easy to install and to customize the design. was a little hard to figure which site i needed to make an account with to log into the chat account but i figured it out.

Great for the busy season, and has a feature for an away message if you forget to log off!!!

Avoid this app! I downloaded and uninstalled within the free trial period but was charged for 4 billing cycles until I engaged Shopify to help confirm this app was removed. Assuming this was an error somewhere on the back end?

I have tried every chat program out there, and this is by far the best. I can track the pages my customers visit. This app notifies me every time someone visits my website, which allows me to remain vigilant and improve my sales. I base my advertising on the information this app allows me to gather. I have saved many customers from leaving my site in frustration, when I see they are stuck on a page. I also found that it is the only app which runs parallel to Google Analytics. In other words, when I see that three customers are on my site, I see the same thing on this app. That was not the case with other chat apps. Thank you for making it so easy, and affordable.