Reviews (416)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies setup and daily operations, enhancing website professionalism and functionality with seamless integration and customization options. The support team is often praised for their quick and helpful responses, ensuring optimal app performance. It is noted for its cost-effectiveness, particularly beneficial for small to medium-sized businesses. The app streamlines the returns process, boosting consumer trust and satisfaction, which can lead to increased sales. Features like automated emails, easy label printing, and a polished returns portal make it a comprehensive solution for managing returns and exchanges efficiently.

June 24, 2020

Amazing app and even more amazing customer service. Very attentive & helpful. Have used this app and will only use this app. Works perfectly and blends in my store theme. Hassle free, easy to use for both seller and buyer. Thanks Thomas & team!

Tropical Activewear
United Kingdom
Over 1 year using the app
Edited January 28, 2019

Excellent app for processing our returns and providing a FREE return service to our customer.

The team are always quick to respond on the chat bot should I ever come across any issues.

Planks Clothing
United Kingdom
Over 1 year using the app
January 24, 2020

Great app, integrates well with shopify and just works. Tom has been great with communications for support and Q&A. Recommended App.

SimplyBabyStore
United Kingdom
Over 1 year using the app
June 24, 2021

Great app, simple and intuitive to set up. Very helpful in dealing with customers and they end up apperciating the self-service much more.

Crown Saint
United Kingdom
Over 1 year using the app
June 23, 2021

Great for UK stores! Really simple and easy to use. A convenient way to offer easy returns for customers.

Satin Rowe
United Kingdom
Over 1 year using the app
August 13, 2021

We were looking for a modern Returns portal for our new store and Researched quite a few. Of all the solutions I found, Clicksit had the best Features at reasonable cost. It's PAYG model is most suitable for startups and the rapid support from the team was also very impressive . Thanks

Wolph
United Kingdom
Over 1 year using the app
January 30, 2019

Gets the job done. Good app. Allows to approve returns so I can issue refunds. I can tell the customer to ship the goods.

Wrist Gear Enterprises
United States
Over 1 year using the app
Edited March 3, 2021

We have been using Clicksit on our store for about 4 months now to provide a much better return experience for our customers. A smooth returns process gives our buyers piece of mind when investing in our products. The team at Clicksit helped us with setting up especially Jodie who has been a great support to us. Not only has it helped us to manage our return requests more efficiently, the functions are great, and lately we have seen an increase in sales, which we think is a plus point to having this app. Many Thanks to the Clicksit Team.

Shaks Boutique
United Kingdom
About 1 year using the app
October 31, 2019

We use this app to manage our UK returns. The customer service from Tom has been absolutely fantastic from the start. The set up is easy, smooth and very user friendly. Top Notch

Country Of Origin
United Kingdom
About 1 year using the app
November 17, 2020

So far so good, can't wait for them to do collection too, their customer service is brilliant. and always on hand

The Splendid Store
United Kingdom
About 1 year using the app