Reviews (416)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies setup and daily operations, enhancing website professionalism and functionality with seamless integration and customization options. The support team is often praised for their quick and helpful responses, ensuring optimal app performance. It is noted for its cost-effectiveness, particularly beneficial for small to medium-sized businesses. The app streamlines the returns process, boosting consumer trust and satisfaction, which can lead to increased sales. Features like automated emails, easy label printing, and a polished returns portal make it a comprehensive solution for managing returns and exchanges efficiently.

Edited July 2, 2019

Honestly such lovely people, friendly and extremely patient too!! Happy with the service so far! Would give more than 5 stars if they were available.

SienCy
United Kingdom
8 months using the app
November 16, 2020

A great app allowing us to offer a smoother, hassle free returns/exchange solution for our customers. Super easy to set up, incredible support. Really pleased with it so far, very straightforward to use.

Hicks & Brown
United Kingdom
8 months using the app
November 21, 2020

Absolutely great app for simple returns management. Being able to offer prepaid easy returns like the big e-commerce stores is priceless.

VapeStockist.co.uk
United Kingdom
8 months using the app
June 14, 2019

I like this app for the fact it streamlines my returns. All in one place makes it super easy. Great customer service too!

Elle Grace Clothing
United States
8 months using the app
ZigZag Global Ltd replied June 14, 2019

Great to hear the app has streamlined things for you! We have some great new features out soon which will make tailoring your customer experience even better.

November 18, 2020

The app is super easy to use, provides a professional looking returns portal for customers in your site's design and using Collect Plus makes it easy for customers to return items!

Bear Hug Goods
United Kingdom
7 months using the app
October 24, 2019

I use this app to track my return requests. The app really works very fine and very easy to use. Perfect for my business and my customers. Recommended for sure.

AMSUM
India
7 months using the app
September 10, 2019

I use this app for my refunds daily. It has a very easy and feel well customer experience. The implementation with shopify works smoothly and the setup is very easy! Love it!

Rave-On!
Germany
7 months using the app
January 25, 2019

Best app for handling returns if you are looking for a cost-effective solution.
Also super easy to offer free returns as well.

They are a friendly team that is really there to help.

Dream Wedding Secrets
United Kingdom
7 months using the app
May 12, 2018

10/10 app... coming from aftership return this is the app I would support and upgrade in future to use there premium service for a REASONABLE price.

We own 3 websites and all will be using this app from now

Thanks again (y)

Socheap89
Canada
7 months using the app
August 15, 2019

I am happy with the app. It's free and does a really good job in terms of managing the entire returns process systematically. Is also working perfectly with the language translation app on my site.

Pick-a-Smile
Luxembourg
7 months using the app