Reviews (416)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies setup and daily operations, enhancing website professionalism and functionality with seamless integration and customization options. The support team is often praised for their quick and helpful responses, ensuring optimal app performance. It is noted for its cost-effectiveness, particularly beneficial for small to medium-sized businesses. The app streamlines the returns process, boosting consumer trust and satisfaction, which can lead to increased sales. Features like automated emails, easy label printing, and a polished returns portal make it a comprehensive solution for managing returns and exchanges efficiently.

Edited February 1, 2019

I've been using Clicksit Returns for around a month now and love how easy it makes processing returns. Customers no longer feel like they need to call to initiate a return, and the process is intuitive for them. When you set up the app, there are options for the customers to choose between exchange or return. This has been great for resolving return decisions without losing money.

White House Marketplace
United States
7 months using the app
Edited July 16, 2021

Clicksit was easy to set up. This app made returns simple and I just love the updates they added for easy exchanges, sending credit via discount codes, and sending uploaded return labels. They seem like a company committed to improvements which make me believe it a company I could grow with! They provide at cost return labels and a premium version. Will definitely look to incorporate in the future. But the free version has all the great features needed to streamline support. I appreciate that so much!

Black Mustard Seed
United States
7 months using the app
June 11, 2019

Before Clicksit we couldn’t organize the return process regularly and it was a complete mess, thanks to them we can now follow a regular process and our customers really appreciate it, thank you Clicksit!

Carola Zeta
Italy
7 months using the app
ZigZag Global Ltd replied June 12, 2019

Happy to hear this has organised things for you Carola Zeta 👍

January 30, 2020

This app is perfect for my requirements. I found the set up really straight forward and the customisation really simple and stress free. I had a concern about a technical issue that I couldn't figure out, so I reached out to customer services and they were prompt to reply quickly resolving the issue. That for me is the icing on the cake!

WRDS & WSDM
United Kingdom
7 months using the app
January 8, 2021

This app is really important when you want to create a brand that will last.
It does everything you need.

Neo Watch Pro
France
7 months using the app
September 24, 2020

Clicksit is honestly the best app on here. My conversion has increased since adding the app and customers trust my brand more. The team at clicksit is fantastic. A big shout out to Jodie who has been very helpful. She even has a zoom call with me to help me set everything. She is truly the most helpful app developer out here. She emails occasionally to check in with me to see if I need anything and it is not one of those general email companies send in bulk, I can clearly tell it was directed just to me.

GolsemClothing
United Kingdom
6 months using the app
January 14, 2021

Great easy to use app. Would recommend to any store to use them. Their app is free and you only pay for the returns incurred. No monthly fees to pay!

HAVAH
United Kingdom
6 months using the app
Edited July 14, 2021

Super helpful for returns. Automates most of the process from start to finish! Thankful I found it and thankful it is free!!

Rettig Haus
United States
6 months using the app
ZigZag Global Ltd replied July 9, 2021

Hi There, great to have you onboard and the app is helping automate your return process. Within the app it is possible to setup email notifications to notify you of return requests. Support will be happy to assist you with setting this up within the app.

December 29, 2019

This app is amazing. Easy to install and use. Great, professional features to take care of everything for returns. Price is great too.

Pit Bull Outfitters
United States
6 months using the app
January 10, 2020

I try many return apps before deciding to stick with Clicksit Return Center. This app is easy to use and customize. The customer service is great. Thank you.

Queen in love Boutique
Vietnam
6 months using the app