Zipchat AI Chatbot & Live Chat
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
-
Free plan available. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 4.8 (179)
- Developer
- ZIPCHAT INC
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AI Chat, AI Chatbot & AI Helpdesk. Agentic sales & support: live chat, WhatsApp, Instagram & email
Proactive Shopify AI Chat & AI Chatbot built to turn customer support into sales. It greets shoppers on Live Chat, WhatsApp, Instagram and email. The AI Agent acts in the AI chat: order tracking, discounts, product recommendations, upsells, returns & refunds, cart recovery & FAQ automation. It handles customer support and customer service 24/7, on all channels. With custom tools and skills it acts inside any software you connect, from your CRM to checkout. Fully multilingual & self-training.
- One AI Agent active in AI Chatbot & Live Chat across WhatsApp, Instagram & email
- AI Chat takes actions: order tracking, returns, COD, discounts & stock checks
- AI customer support & customer service: product, sizing, shipping & FAQ answers
- AI Sales Chatbot & Shopping Assistant: recommendations, upsells & cart recovery
- Multilingual conversational AI Agent ties every chat to revenue, 24/7 on AI Chat
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- Shopify Admin
- ChatGPT, Claude
- Emails, Instagram, Messenger
- Gorgias, Zendesk, Re:amaze
- Klavyo, Omnisend, Brevo
- Whatsapp Business API
Categories
Real-time messaging
Automated responses
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 120 AI replies/m
- Unlimited human replies/m
- Training on 100 pages
- AI Corrections
- AI Product Recommendations
- Order Status
- Chat, Emails, WhatsApp, IG, Messenger
- AI Sales & AI Support
Starter
$49 / month
Features
- 500 AI replies/m
- Unlimited human replies/m
- Training on 1,000 pages
- AI Corrections
- AI Product Recommendations
- Order Status
- Chat, Emails, WhatsApp, IG, Messenger
- AI Sales & AI Support
7-day free trial
Growth
$129 / month
Features
- 1,500 AI replies/m
- Unlimited human replies/m
- Training on 15,000 pages
- AI Corrections
- AI Product Recommendations
- Order Status
- Chat, Emails, WhatsApp, IG, Messenger
- AI Sales & AI Support
7-day free trial
Pro
$249 / month
Features
- 3,000 AI replies/m
- Unlimited human replies/m
- Training on 75,000 pages
- AI Corrections
- AI Product Recommendations
- Order Status
- Chat, Emails, WhatsApp, IG, Messenger
- AI Sales & AI Support
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (179)
We've been using ZipChat for quite a while now, and it has genuinely exceeded our expectations.
Initially, we were looking for a way to improve our customer service, and we weren't even sure if AI chat would become a permanent part of our setup. After seeing the results, that quickly changed. ZipChat has become the first line of communication on our website, allowing our team to focus on the more complex customer inquiries while the AI handles the majority of repetitive questions.
What impressed us most is how quickly it started providing value. The responses are natural, the setup is straightforward, and it integrates seamlessly into our workflow. Over time, we've been expanding its capabilities with custom skills and continuously refining our setup, which has made it even more powerful for our specific use case.
The team behind ZipChat has been just as impressive as the product itself. A special thank you to Anel, who has been incredibly responsive and proactive throughout our journey. He has always been willing to help, answer questions, and even expanded the character limit for our main prompt so we could build a more advanced implementation tailored to our needs. That's the kind of support you rarely come across.
We also had the opportunity to interact with Ruslan, the founder, when we ran into a technical challenge. He was immediately willing to jump in and help us solve it, which really says a lot about the company and how much they care about their customers' success.
If you're running an e-commerce business and looking to improve customer support while reducing workload for your team, I can definitely recommend giving ZipChat a try. It has become an important part of how we serve our customers, and we're excited to keep building on it.
Thank you so much for this incredibly detailed review! Going from "not sure AI chat would stick" to making it your first line of communication is exactly the kind of journey we love to see. We're thrilled it's freeing up your team for the complex stuff while handling the repetitive questions with ease. Anel will be delighted with the shoutout, and Ruslan too. Excited to keep building alongside you! 🙏
We installed Zipchat (Enterprise Plan) a few months ago and the change is huge: reduced customer care tickets, more sales efficiency, ...and I'm amazed by the number of visitors who chat with the AI agent.
More than an App, Zipchat has actually great people that help you for the onboarding, answer to all your emails and create custom solutions based on your business needs.
5 stars is more than deserved, thank you guys!
Thank you so much! Hearing about the drop in tickets and the boost in efficiency genuinely makes our day. And we're so glad the team has made the onboarding and support feel personal — that means a lot to us. Thanks for the 5 stars, we're lucky to have you! 🙏
We run a busy multi-channel hardware, garden and electrical store out of Athlone, and customer questions never stop coming. Zipchat has genuinely changed how we handle that volume. Setup was quick, it trained itself on our product catalogue and pages without much hand-holding, and within days it was answering detailed product questions accurately, including spec-level queries on appliances where we'd normally need a human. What sets it apart from the usual chat widgets is that it sells rather than just deflects. Highly recommended.
Thanks so much! With the volume you're handling in Athlone, hearing that Zipchat trained itself and started nailing spec-level appliance questions within days is fantastic. And you put it perfectly: selling rather than just deflecting is exactly what sets it apart. Highly appreciated! 🙏
Support
App support provided by ZIPCHAT INC.
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