Zipchat AI Chatbot & Live Chat

We installed Zipchat (Enterprise Plan) a few months ago and the change is huge: reduced customer care tickets, more sales efficiency, ...and I'm amazed by the number of visitors who chat with the AI agent.
More than an App, Zipchat has actually great people that help you for the onboarding, answer to all your emails and create custom solutions based on your business needs.
5 stars is more than deserved, thank you guys!

Zipchat has been an impressive AI agent. It responds quickly, understands what our customer is looking for, and helps guide them to the right products with ease. They are constantly adding new features. I'd like to say we will be using this agent for a long time!

We run a busy multi-channel hardware, garden and electrical store out of Athlone, and customer questions never stop coming. Zipchat has genuinely changed how we handle that volume. Setup was quick, it trained itself on our product catalogue and pages without much hand-holding, and within days it was answering detailed product questions accurately, including spec-level queries on appliances where we'd normally need a human. What sets it apart from the usual chat widgets is that it sells rather than just deflects. Highly recommended.

Our team was initially skeptical about chatbots in general, but we decided to give ZipChat a try, and it has exceeded our expectations! It's not your typical chatbot. As e-commerce owners, we have full control over the responses and the training materials for the agent. Even better, it actually drives sales! Our customers are very satisfied with the quality of the service. Additionally, ZipChat's support is excellent. We can definitely recommend this product!

Zipchat has been a very useful chatbot solution for our Shopify store. The setup process is straightforward, and once everything is configured, it works really well.

It's especially valuable for stores operating in multiple countries outside their main market, helping provide a better customer experience across different languages and regions.

The support team is responsive, knowledgeable, and always ready to assist with any questions or issues that come up. Their willingness to help has made the experience even better.

Overall, we highly recommend Zipchat to any Shopify store looking to improve customer support and engagement.

We recently moved from Gorgias to Zipchat.ai and have been very impressed so far. The platform was quick to pick up content from our website, making the setup process smooth and efficient.

The AI recommendations have been excellent and feel very relevant to our customers’ needs. Overall, Zipchat.ai has been easy to use, effective, and a great addition to our customer support setup.

We would definitely recommend trying the 7-day free trial. We are also hoping they bring out an app version soon, as that would be very useful. One feature we feel is currently missing is a timestamp on replies from team members, so we can easily see how quickly we were able to respond to customers. We would also like to attached images or documents for customers for further reading, so far only our customers can attached files.

Alessandro & the team were great to work with.

Overall, we’ve had a very positive experience and would recommend Zipchat.ai to other businesses.

Zipchat has been a real golden nugget for our store. The AI chat genuinely helps customers find the right products, and it's quickly become a key part of how shoppers navigate our site. Beyond the product, the team is incredibly helpful. A special thanks to Alessandro, looking forward to expanding our use of Zipchat together. Highly recommended.

ZipChat AI is one of the more impressive AI Chatbots on the the market!

Setup was incredibly fast with a guided walk through and no coding required. The AI immediately learned our product catalog and handles customer questions in a way that actually sounds human, guiding shoppers right to checkout.

What sets ZipChat apart is that it doesn't just answer questions — it sells. It proactively engages visitors, recovers abandoned carts, and recommends the right products based on browsing behavior. Conversions have noticeably improved since going live.

The support team is amazing. They are responsive, knowledgeable, and genuinely invested in our store's success.

If you're running an ecommerce store and not using ZipChat yet, you're leaving money on the table. Highly recommend!

Zipchat is a fantastic solution for ecommerce operators. The interface is clean and easy to use, especially when compared to other alternatives in the App Store. The support documentation is strong and ready to be integrated into other LLM solutions to create your prompt and teach you how to use the app.
If you take the time to learn how to set up everything and write and tweak the prompts for the AI chatbot to use, it becomes an invaluable asset to your business and to your tech stack. You just need to be careful when creating the prompts so the chatbot does not waste AI replies that are left unanswered and that consume your monthly quota of AI replies.
Highly recommended and a no-brainer for any Shopify store, in my opinion.

Great support and easy to use. Our team loves the ease of it and how our customers are getting help 24/7 without actually having to help them. We also love using this for our B2B and B2C sites but that it keeps the data and guidance separated. Highly recommend.