Reviews (146)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this AI chatbot for its ability to streamline customer support, enhancing engagement and sales. It's easy to set up and offers human-like, customizable interactions. Features like WhatsApp automation, proactive chatting, multilingual support, and 24/7 functionality are particularly valued. The chatbot's instant response times and the support team's effective assistance with technical issues are also noted. Regular updates, including email AI integration, further improve its utility.
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We’ve been using Zipchat for some time now and it’s been a solid addition to our store. It helps handle common customer questions quickly and keeps conversations moving without feeling robotic.
Setup was straightforward, the AI responses are easy to train, and it’s noticeably reduced the amount of manual support we need to do day-to-day. Overall, it’s been reliable, effective, and well worth it.
We have tried other AI chatbots. ZipChat stands on easy to retrain (althought sometimes even after training it commits the same misake), the answers are technical and very human-like.
Great app for a fast and thriving e-commerce business. Zipchat takes a large portion of inbound queries from our customers, allowing our staff more time to process orders and deal with more challenging enquiries.
I’ve been using Zipchat for my Shopify store since April 2024, and it has significantly reduced the time I spend on customer support. The AI handles most questions accurately and instantly, which has noticeably improved conversions. Setup was quick, and the interface is simple to use. Overall, Zipchat has become one of the most effective and reliable tools in my store’s workflow.
Very good customer service, the app is very easy to use and helpful, bringing us more orders, and we also recommend it to our friends.
I absolutely love Zipchat.ai and I is really working wonderfully as I train the assistant! Responds realistically, in the tone of my business. I'm able to make corrections if there is anything I want to change and will help me focus on other things. Carlo, Alessandro, Jean, and the team at Zipchat have been exceptional at helping me through the processes. Great investment.
We have turned ZipChat into our customer service and sales agent. Increased sales and decreased customer interactions with our staff. We have increased sales, lowered overhead and our customers are getting fast accurate information.
Super easy to use and setup (do not tell anyone, particularly if you are agency =) ). Great results out of the box with very little intervention.
Absolute best app for our store. The technical support is excellent, the setup is highly intuitive, and it delivers tangible results from day one. An essential tool for anyone looking to scale their business with professional-grade automation.
A very functional chatbot with a backend that is easy to use, intuitive, and well-designed. The interface makes it simple to manage settings and workflows, even for users without technical experience. Overall, it’s a reliable and efficient solution for streamlining communication and automation