Reviews (106)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this AI chatbot for boosting customer engagement and sales, noting its ability to provide instant, 24/7 responses and handle a wide range of inquiries with high accuracy. They appreciate the quick setup, user-friendly interface, and seamless Shopify integration. Features like proactive chat and customizable AI responses enhance functionality, while the responsive support team adds to the positive experience.

May 18, 2025

I was a bit skeptical at first but Zipchat turned out to be one of the best apps we’ve added to our store, it started answering customer questions and helping close sales almost immediately. It handles repetitive support questions, saves us time, and improves the customer experience. Also, Carlo and Luca have been amazing, super responsive, helpful, and genuinely care about making sure we’re getting the most out of the app. Highly recommend!

ליליבלום
Israel
About 2 months using the app
June 3, 2025

We’re so glad we found Zipchat AI Chatbot+. It’s streamlined our customer communication and the AI responses are impressively accurate. The WhatsApp campaigns are a powerful tool for boosting sales. Highly effective!

InaEssentials.SK
Bulgaria
About 1 year using the app
May 28, 2025

After trying several AI chatbots over the years, I've been using Zipchat for almost two years now, and I can confidently say it's the best AI chatbot out there. Its flexibility in responses and the remarkably human-like quality of its interactions are truly impressive.

Gary Barlow Wines EU
Austria
4 months using the app
May 22, 2025

This app has been a game changer for us. Zipchat AI Chatbot+ not only handles customer inquiries efficiently but also helps us stay connected through WhatsApp campaigns. Our response times have never been faster!

InaEssentials.PL
Poland
About 1 month using the app
March 4, 2025

I started using ZipChat AI to handle customer inquiries on my Shopify store, and I’m beyond impressed with the results. Setting it up was incredibly easy, and within minutes, it was already handling questions and engaging with visitors in a natural, human-like way.

One of the biggest benefits I’ve noticed is the instant response time—customers no longer have to wait for answers, which has significantly improved engagement and even led to more conversions. The AI is surprisingly smart, understanding a wide range of questions and providing accurate, helpful responses.

I also love the built-in analytics tools, which help me track conversations and see where I can improve my store’s customer experience. Plus, the chatbot runs 24/7, meaning I never miss a potential sale, even outside business hours.

Overall, ZipChat AI has made a huge difference in how I manage customer interactions. It’s reliable, user-friendly, and truly makes running an online store easier. If you’re looking for a Shopify chatbot that actually works, I highly recommend giving it a try!

Karl & Lina
Hong Kong SAR
2 months using the app
May 21, 2025

Zipchat AI Chatbot+ is a game changer! It’s like having a 24/7 customer service rep that never misses a beat. The WhatsApp automation flows are seamless, and the AI responses are spot-on. This app has definitely increased our response times and customer satisfaction. Highly recommended! ✨

InaEssentials.IT
Bulgaria
About 2 months using the app
May 26, 2025

Customer service just got a major upgrade thanks to Zipchat AI Chatbot+. We’re handling more inquiries faster, and the WhatsApp flows have increased our repeat customer rate. A total game changer for our store! ✅

InaEssentials.RO
Romania
About 2 months using the app
April 29, 2025

The app works great. I love the integration with Whatsapp and the endless possibilities of personalizations inside the campaign manager.
If you want to scale up your business, this is the app for you

gofor360
Italy
27 days using the app
April 25, 2025

Amazing Experience!
Using ZipChat has been an absolute game-changer for me. The app is super intuitive and easy to use, and I genuinely love how smoothly everything works. Whether it's the design, features, or overall functionality—everything just clicks. I’ve had an amazing experience so far and highly recommend it to anyone looking for a top-notch chat app!

Montreal, Canada

GreenSproutHaven
Canada
4 days using the app
May 9, 2025

ZipChat have been great. Very easy to set-up and you can add corrections/knowledge bases etc. Helps with sales a lot and also customer support

Nuvio
United States
Over 1 year using the app