Reviews (138)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this AI chatbot for its ability to enhance customer service efficiency by handling inquiries quickly and accurately 24/7, thus boosting sales. They value its easy setup, integration, and adaptive learning capabilities. The analytics feature is praised for optimizing interactions, and the customer service team is noted for their responsive support. Regular updates further improve its performance.
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We’ve been using Zipchat for some time now and it’s been a solid addition to our store. It helps handle common customer questions quickly and keeps conversations moving without feeling robotic.
Setup was straightforward, the AI responses are easy to train, and it’s noticeably reduced the amount of manual support we need to do day-to-day. Overall, it’s been reliable, effective, and well worth it.
We have tried other AI chatbots. ZipChat stands on easy to retrain (althought sometimes even after training it commits the same misake), the answers are technical and very human-like.
I’ve been using Zipchat for my Shopify store since April 2024, and it has significantly reduced the time I spend on customer support. The AI handles most questions accurately and instantly, which has noticeably improved conversions. Setup was quick, and the interface is simple to use. Overall, Zipchat has become one of the most effective and reliable tools in my store’s workflow.
Very good customer service, the app is very easy to use and helpful, bringing us more orders, and we also recommend it to our friends.
I absolutely love Zipchat.ai and I is really working wonderfully as I train the assistant! Responds realistically, in the tone of my business. I'm able to make corrections if there is anything I want to change and will help me focus on other things. Carlo, Alessandro, Jean, and the team at Zipchat have been exceptional at helping me through the processes. Great investment.
Exceptional product. Thank you Zip-Chat team. Been using ZC for four weeks, and the AI has over 600 replies, with a conversion rate of 20% and average spend of £130.00GBP. The AI has learnt very quickly the product range and its incredibly helpful, efficient and cost-effective. Anyone not using ZipChat is losing out on incredible value.
We have turned ZipChat into our customer service and sales agent. Increased sales and decreased customer interactions with our staff. We have increased sales, lowered overhead and our customers are getting fast accurate information.
Great app, great support. Love that they keep on adding new features like email AI!
ZipChat.ai is super easy to use and works great right out of the box. The chatbot feels natural, replies fast, and actually understands what visitors are asking. It helps answer questions, keep people engaged, and turn more chats into leads without extra effort.
Simple setup, smart responses, and a great experience overall. Highly recommended!
After a long search for the right AI chat solution for our store, we finally found Zipchat ***and it’s been outstanding***. We even considered custom-developing our own tool because nothing else out there met our needs, but Zipchat exceeded every expectation. The setup was seamless, the AI performs impressively well, and the support team has been phenomenal: quick, helpful, and genuinely committed to our success. After using it for the past month, it’s clear Zipchat is a first-class solution both in functionality and service. Highly recommended!