Reviews (72)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
June 1, 2024

I believe in providing great customer service! ZipChat helps me do that by helping my customers find what they are looking for, their AI Chatbot is highly recommended!

Mystery Find
United States
6 months using the app
ZIPCHAT INC replied June 6, 2024

Thank you for your review, really appreciated.

September 29, 2024

We use Zipchat on many stores. Great product, easy UX and super fast to use. Every new store we launch we add Zipchat, takes like 10-15 minutes to set it up and works wonders. Great to convert users on the fence and automate support.

Nappy Kids
United Arab Emirates
Less than a minute using the app
May 23, 2024

please reply our msg on whatsapp, there is a bug on the app.

Campark - Focus on Cameras
United States
11 months using the app
ZIPCHAT INC replied May 27, 2024

Dear Campark, I'm sorry to hear this and I understand your frustration. I spoke internally with the team, and from our understanding are waiting for you reply on Whatsapp since a few days. Could you please check on it?

I'm sure whatever is the bug you're referring to, it will be solved super fast.

May 15, 2024

We've been using ZipChat AI on our Store and are thoroughly impressed with its seamless integration and ease of use.

The AI significantly enhances our customer service by providing responsive, personalized interactions that reflect our brand's voice and ethos.

Customers appreciate the instant support, and the AI's adaptability makes it feel like a natural extension of our team. ZipChat's robust functionality and excellent customer service have made this a worthwhile investment for improving our customer engagement and sal.

KALI SHOES®
Italy
3 months using the app
ZIPCHAT INC replied June 6, 2024

Thank you for your review, really appreciated.

May 29, 2024

Very good app! It helps our customers 24/7, saving us a lot of email inquiries. I recommend!

Bagaji.ro
Bulgaria
About 2 months using the app
ZIPCHAT INC replied June 6, 2024

Thank you for your review, really appreciated.

May 29, 2024

Excellent app with amazing capabilities, brings customer service to another level. Support is fast and reliable. We're very satisfied with the product!

SmartX.bg
Bulgaria
About 2 months using the app
ZIPCHAT INC replied June 6, 2024

Thank you for your review, really appreciated.

August 5, 2024

Der Chat-Bot wird von unseren Kunden sehr gut benützt und die Antworten sind auch soweit in Ordnung. Wir mussten noch die eine oder andere Anpassung machen. Dies konnten wir entweder selber machen oder der Support war sehr schnell.

SPONSER SPORT FOOD AG
Switzerland
4 months using the app
June 14, 2024

Ero molto restio sul fatto che ZipChat potesse effettivamente aiutarci nella gestione delle domande dei clienti del nostro e-commerce e invece mi sono dovuto ricredere. Riesce a gestire le domande, dare risposte utili e sensate e c'è eventualmente la possibilità di modificare le risposte per le chat successive. Ottimo lavoro!

B-Exit top shop online
Italy
About 1 month using the app
ZIPCHAT INC replied June 15, 2024

Grazie mille 🙏 Siamo contenti che il prodotto sia al di sopra delle aspettative. Continueremo a migliorarlo per aiutare sempre più brands.

June 12, 2024

I recently started using ZipChat.ai to automate customer service for another one of my online stores. Having successfully used it for a previous store, I knew it would be a great fit. This new store, however, presents many variables that significantly increase the customer support workload. I couldn't be happier with the results. The AI is incredibly knowledgeable and consistently provides detailed and accurate responses to customer inquiries. It's truly impressive how well it understands and handles a wide range of questions.

A special shoutout to Luca from ZipChat, who was exceptionally helpful in getting everything set up correctly. He made sure the system was perfectly aligned with my business objectives, and his support made the entire process seamless and efficient.

Overall, ZipChat.ai has significantly improved my customer service experience, and I highly recommend it to any business looking to enhance their customer support operations. It's a no brainer for any online store. Definitely leaving money on the table by not having this enabled on your website.

SANT LECLÈRE
Ireland
About 1 hour using the app
ZIPCHAT INC replied June 13, 2024

Thanks a lot, really appreciated 🙏

March 27, 2024

Installation is extremely easy and the results are impressive.

Not only did it help me get more orders from hesitant customers, but it also tipped me off to what the most common questions from customers are to include on my product pages.

gosmilebg
Bulgaria
About 2 months using the app