Zipchat AI Chatbot & Live Chat

We tested Zipchat extensively, had a video call with support, set everything up according to the help section, and tried to optimize it over time. In summary, Zipchat probably works very well with mainstream shops, but less well with niche shops like ours. In fact, we lose potential customers every day who are “put off” by the AI's responses. Despite extensive subsequent response corrections as specified by the app, we were never able to stop this. We had the impression that these corrections were simply not taken into account.
According to support, instructions must be accommodated in the very limited text field, which—according to support—is possible, but we were unable to do so in a way that allowed the AI to advise properly. The random suggestion of products is a lottery game, not a targeted action, so even when potential customers specifically ask for products for men, they are given random suggestions – so far, nothing specifically for them, even though it is explicitly stated in the product descriptions. Support kindly offered to put together customized instructions for us, which we unfortunately never received. We have therefore paused the chat in order to avoid losing more customers. We will cancel before the next renewal unless there is an update that significantly improves the situation.
Update, one month later: So far, I’ve only received empty promises. I canceled the app so I wouldn’t have to pay the monthly fee again for nothing. Too bad, because the app sounded promising.

Descubrí Zipchat en sus inicios, me pareció una gran solución con un soporte magnífico. Lamentablemente hoy no puedo decir lo mismo y es una lástima porque la app tiene potencial, pero el soporte es lento e ineficaz. No he podido pasar del setup inicial.

Not a good experience at all, once I remove the app it appear in the Botton of my website I can't remove it. they are advertising the app in my website without my permission. I neves had an issue like that with an app, plus didn't work as I need it.

I am extremely disappointed with the marketing tactics of this app. I have received 6 emails in a single week despite never subscribing to their list. Even worse, there is no 'Unsubscribe' link in their emails, which is a direct violation of anti-spam regulations. I have replied twice asking to be removed, but the emails keep coming. If you value your inbox and professional boundaries, stay away. A company that doesn't respect your 'no' won't respect your data or your store probably.

no good, much better ones available

spammed me by sending me an email not to use their competition. After I recently signed up for their competitor. Stalkerish marketing at its finest. Couldn't care less if they actually offer a good product, I can't recommend a company that uses shady marketing practices. I can only imagine what they'd actually be doing with my data if I used them...