Reviews (255)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for automating returns and exchanges, enhancing customer satisfaction and operational efficiency. Features like "Shop Now" boost additional purchases during exchanges. The app offers detailed analytics on customer behavior and integrates seamlessly with Shopify. Its interface is user-friendly and workflows are customizable. Customer support is noted for its responsiveness and effectiveness in handling integrations and troubleshooting.
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Working with Loop has been one of the most seamless experiences. They have the most innovative and advanced return portal for our customers, and the ever-changing demands and requests of returns. There customer support team is fully-responsive, and always finds a solution, even in the most difficult of cases. They literally take care of everything, and they are the only return portal we recommend ...
Wow—this means the world to us! We pride ourselves on providing a seamless experience and always finding solutions for our customers. Thank you for trusting Loop as your go- ...
I recently experienced outstanding service from the Loop Customer Support team during our transition to a new warehouse. We had to integrate our new Warehouse Management System (WMS) with Loop, and the support team was incredibly efficient and helpful throughout the process. Their response time was impressively quick, often under an hour, and they provided clear guidelines. Additionally, they ...
We appreciate the kind words!
We’re so glad to hear our team made your warehouse transition seamless. Thanks for your continued trust in Loop - we’re always here to help 💙⭐️
Emma responded right away with clear directions that I was able to follow to understand how to resolve my issue.
Loop is very user-friendly, and helps us streamline our return/exchange process. The best part is their support team! Anytime we have a question on specific orders, they always provide very thorough and easy-to-understand answers quickly. Would definitely recommend!
Thanks for the awesome review! We’re so glad to hear Loop is working well for you, and it’s great to know our support team is hitting the mark. Appreciate your recommendation ...
I've been using Loop for over a year and it's great. It has almost all of the functionality that I need (the one additional thing I need, no app has) and I've always gotten a quick response from support. I'd like to, in particular, give a shout out to Rece on their support team, who was able to help me create different return policies depending on the item.
Thanks for sharing! We're happy Loop’s been a good fit ⭐️🙌
Rece will love hearing your shout-out!
Loop Returns has been a Game Changer for Capelle Miami. We went from a very manual process in doing returns to an almost set it and forget it process. Loop offers great and speedy customer service, which we always appreciate.
We love hearing that Loop has been a game changer for Capelle Miami 💙Automating returns can be a huge time-saver, and we're so glad to be part of your process. Thanks for the ...
I've been using Loop for returns and exchanges, and I couldn't be more impressed. Their software is seamless and user-friendly, making the process incredibly easy. What really sets them apart, though, is their customer support team. Anytime I have a question or need clarification, I get a clear and helpful response within minutes.
Special shoutout to Rece —your responsiveness and clear solutions ...
We appreciate your feedback! So glad to hear Loop is making returns easy, and we'll pass your thanks to Rece for the fantastic support 💙🤩
I needed my MFA set up and got a seamless experience within 20 minutes of reaching out!
We're so glad we could get your MFA set up quickly and seamlessly! Thanks for taking the time to share your experience ⭐️
Loop Returns helps us streamline our returns and exchanges at the customer level and internally. Of course, not one app is perfect and there is a learning curve in the integration and usage of the app. The Loop Returns team, however, helped tremendously and continues in doing so in answering any questions in this regard.
Looking forward to perfecting our process with Loop Returns and ensuring ...
We appreciate your thoughtful feedback! We know that every new tool has a learning curve, and we're glad our team has been able to support you along the way. Looking forward ...
Being in retail, we all know that excellent customer service is priority. The problem, of course, is when other companies do not share this same mentality. Such is not the the case with Loop Returns!
Twice now, I have needed to reach out for immediate support and have received excellent and quick service. Highly reccomend!
Thank you for your kind words! We're thrilled to hear that our team has provided you with quick and excellent support. Customer service is at the heart of what we do, and we ...