Reviews (419)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for streamlining returns with automation and seamless integration with Shopify and Brightpearl. It's praised for its user-friendly interface, supporting complex setups like multi-store configurations and tagging systems. The app is reliable, with continuous improvements based on feedback. Customer support is responsive and knowledgeable, quickly resolving issues and providing clear instructions, enhancing the post-purchase experience and operational efficiency.
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Easy integration, straight forward management of returns and setting up policies and terrific customer service! Definitely recommend!
Great customer experience. Always super responsive and helpful.
We’ve had a great experience using Loop as our returns platform. The interface is clean and easy to navigate — both for our team and our customers. Setup was smooth, and the support team has been responsive whenever we’ve had questions. It’s helped us streamline returns, reduce back-and-forth, and improve the overall post-purchase experience. Highly recommend!
Best in class app
The service from Ninthuga in particular was very helpful
Loop is a fantastic returns partner to our small business!
We are able to e-mail Loop support with our queries and technical questions, they always get back to us quickly and go above and beyond, helping us to create the workflows and rules we need.
Ninthuga G at Loop has been a particularly helpful Merchant Support Specialist. Can't say enough great things about LOOP.
Really appreciated the quick support I received when I encountered an issue with returns that had issues. Pretty quick reply with clear instructions and path forward.
Loop customer service is always ready to help!
We always have a wonderful experience with the support team!
Truly one of the worst onboarding experiences I've encountered. They don't hop on a call with you to review how to set up returns correctly. Their documentation isn't easy to follow. It takes too long to get your "onboarding specialist" to respond to your emails. It took us weeks to setup...and we still haven't correctly configured it. Overall, a very frustrating experience.
Thanks for sharing this feedback. We’re sorry your onboarding experience has been so frustrating- this isn’t the standard we aim for. We've let our onboarding team know and will reach out to make it right.
Support team is quick to resolve issues.
Great Support. Ninthuga and Kat have helped us make adjustments and answer our questions on many occasions and they are quick to respond.
