Loop Returns & Exchanges
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Automate returns, claims, tracking, and fraud prevention to boost loyalty and grow revenue.
Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand.
- Optimize return costs with Workflows, Logistics, Point of Sale, and more
- Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
- Protect against return fraud using Workflows, Custom Rules, and Blocklists
- Provide a premium experience with at-home pickup and simple, self-serve returns
- Build confidence with Tracking and learn about shopper behavior with Analytics
- Popular with stores like yours
- Based in United States
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
- Shopify POS
- Checkout
- Customer accounts
- Gorgias
- Klaviyo
- Shiphero
- NetSuite
- Attentive
- Global-E
Categories
Return options
Pricing
Checkout+
Free
- Returns software
- US & Canada domestic return labels
- Return Bars
- Advanced features
- Package protection
- More at link below ↓
Essential
$155 / month
- Unlimited destinations
- Automated return policies
- Carrier rate shopping
- Workflows
- More at link below ↓
Advanced
$340 / month
- Full Essential plan, and
- Shop Now
- Instant exchange
- Bonus credit
- Fraud prevention
- More at link below ↓
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (331)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for its exceptional customer support and user-friendly interface that efficiently handles high volumes of returns and exchanges. They appreciate its seamless Shopify integration and features like systematic tagging, detailed analytics, and the "Shop Now" feature, which encourages exchanges over returns, boosting customer satisfaction and loyalty. This app is noted for enhancing operational efficiency and improving customer relations.
I emailed a question about a major issue we had for getting a specific type of label. Not sure if it was even something that could be done. To my surprise it was not just answered but the steps given and care to address my follow up questions and confirm I was on the right track. I greatly appreciate true, real life help from customer service - AI can not match this service. Thank you for all your help Loop CX!
This is awesome feedback, thanks so much for sharing! We’re so glad you had such a great experience with our team, they're the best! 💙
Loop Returns & Exchanges offers outstanding customer service — always ready to help with anything. The system is user-friendly, lets us track every return with ease, and smoothly handles about 95% of our cases. Even the exceptional ones are clearly highlighted, making them simple to resolve quickly. A great partner to our company. Personal thank you to Ali and Rece for each support they've provided.
This is such a thoughtful review - thank you for sharing! 🌟 We’re so glad Loop has been a strong fit, and shoutout to Ali and Rece 👏
Rece has been our support specialist a number of times and always answers us quickly, with clear and concise answers that have detailed directions. Even when the solution isn't exactly what we needed, there's always some sort of work around solution supplied. Excellent service.
Thanks for the review 💙 Our team always aims to provide timely and helpful support so we're glad you've had that experience!
Support
App support provided by Loop.
Resources
Launched
May 27, 2021
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, store credit, store analytics, Online Store
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Edit customers
Customer data or browsing behavior
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Edit products
Inventory, product listings, products, publications of products on sales channels, or collections
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Edit orders
All order details, assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, returns, shipping information, or third-party fulfillment
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View and Sync Discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit store credit
Store credit account transactions or store credit accounts
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Edit store analytics
Pixels
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Edit your Online Store
Checkout page
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Edit other data
Locations, Shopify Markets settings, or price rules
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