Loop Returns & Exchanges
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Automate your returns management to reduce costs, retain more revenue, and drive customer loyalty.
Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We've helped over 4,000 brands from the United States, Canada, Australia, New Zealand, United Kingdom, and European Union improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop.
- Optimize return costs with Workflows, Logistics, Point of Sale, and more
- Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
- Protect against return fraud using Workflows, Custom Rules, and Blocklists
- Provide a premium experience with at-home pickup and simple, self-serve returns
- Build confidence with Tracking and learn about shopper behavior with Insights
- Highlights
- Popular with businesses in United States
- Works with the latest themes
Languages
English
Works with
Shopify POS, Checkout, Gorgias, Klaviyo, Shiphero, NetSuite, Attentive, Global-ECategories
All features
Tracking
- Branded tracking page
- Order lookup page
- Real-time tracking
- Custom tracking link
- Translation
- Estimated delivery date
- Global tracking
- Order export
- Multi-carrier
- API
- Analytics
Notifications
- Real-time notifications
- SMS
- Translation
- Custom notifications
- Automation
Return options
- Automated refunds
- Manual refunds
- Exchanges
- Replacements
- In-store returns
- QR codes
- Gift cards
- Store credit
- Gift returns
Return management
- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- SMS notifications
- Email notifications
- Custom branding
- Refund management
- Stock updates
- Customer blocklists
- Analytics
Tracking
Notifications
Return options
Return management
Pricing
Offset
Free
- Leverage consumer-paid returns to fully cover software + return shipping. All of Loop's best functionality.
Essential
$155 / month
- Unlimited destinations
- Automated return policies
- Carrier rate shopping
- Workflows
- More at link below
Advanced
$340 / month
- Full Essential plan, and
- Shop Now
- Instant exchange
- Bonus credit
- Fraud prevention
- More at link below
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (181)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its seamless Shopify integration, enhancing the returns and exchanges process. It features a user-friendly interface and automates tasks, freeing up time for customer service teams. The responsive support team is noted for its helpfulness, and features like the "Shop Now" option boost customer retention by promoting exchanges over returns. The app also provides insightful analytics on return reasons and customer behavior, assisting merchants in product and service improvements. The onboarding process is smooth with comprehensive guidance from staff, and continuous updates keep the platform modern. Customization options allow merchants to tailor the returns process to their specific needs, improving the post-purchase customer experience and increasing customer satisfaction and loyalty.
We’ve been thrilled with our partnership with Loop Return! Their return portal has seamlessly integrated with our CX platform and Shopify store, making the entire returns process a breeze. This automation has been a game-changer for us, reducing our customer support demand and freeing up our CS agents to focus on other customer inquiries.
Loop Return’s team goes above and beyond with their support. They’ve been incredibly responsive and readily available whenever we needed account adjustments, upgrades, or assistance with new features. The team also excels in guiding us through upgrades, ensuring we’re maximizing all the tools they offer.
If you’re looking for a return solution that’s efficient, reliable, and backed by outstanding support, we highly recommend Loop Return. They’ve streamlined our workflow and helped us create a better experience for our customers.
Wow, we're so glad to hear that our partnership has been such a game-changer for you! 🎉
Seamless integrations and stellar support are what we strive for, and we're thrilled that your team is feeling the benefits.
Thanks for the amazing review! 🙌
First, let's talk experience:
- Loop has had THE best enterprise onboarding experience we've had. Their multi-collaboration tool made implementation a breeze, despite having to rope in multiple external teams (email, devs, CS, etc). Everything was laid out in explicit detail, with step-by-step guides and time estimates as well. I wish every company were as organized as Loop's onboarding process.
- Olivia (sales), Taylor (implementation), and Wendy (merchant success) have been lovely to work with. Each person we've worked with at Loop has been highly responsive, which I love — previous companies we worked with felt like emailing into the void.
Next, let's talk product:
- Both we and our customers LOVE the Shop Now feature. Most of our products don't have variants, so we were previously limited by variant-only exchanges.
- Our older customer love having the option for printerless returns in our various markets. This allowed us to replace a second app we were using for printerless returns in Canada and it helps us be accessible.
- The analytics reporting is in depth, while not requiring a data science degree. (If you know you know!)
- Loop has integrations with the rest of our tech stack, including our WMS. This is huge. I will say that the integration with Rise has been a bit buggy, but I believe that's a problem on the Rise side (not the Loop side).
Pricing:
- We were previously on a flat monthly fee rather than a pay-per-return model, and from a finance perspective, I much prefer the stability of monthly fees. That said, they're also rolling out a new model where technically the customer pays instead of the merchant.
- Only complaint is that the invoicing team sends the invoice the exact same day they automatically charge it, and since that amount can significantly vary, sometimes it leaves our finance team scrambling.
- Overall, there are certainly cheaper return platforms, but I think Loop provides enough value for the price that it charges. :)
Thank you for the glowing review! ⭐️💙
We’re thrilled to hear the onboarding process went smoothly and that our team was there to support you every step of the way. Equipping your team with the necessary tools to deliver seamless returns is always our goal, and we’re delighted to know our product is delivering just that!
We appreciate your feedback and will definitely share with the team!
I've had a great experience when reaching out for help from Loop. Someone gets back to you in less than 24 hours and is always will to give details instead of sending you a link to a help center article that you may have already read. Gabbi has been super helpful!
Thank you so much for your kind words! 💙
We’re thrilled to hear that your experience with Loop has been positive and that Gabbi has been supportive. Our team strives to provide timely and detailed support, and we appreciate you taking the time to share your feedback!
Support
Loop can answer any questions you have about Loop Returns & Exchanges.
Resources
Launched
May 27, 2021
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy.
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, Online Store
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Edit customers
Customer data
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Edit products
Inventory, products, publications of products on sales channels, or collections
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Edit orders
Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, all order details, returns, shipping information, or third-party fulfillment
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View and Sync Discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit your Online Store
Checkout page
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Edit other data
Locations, Shopify Markets settings, or price rules