Loop Returns & Exchanges
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Automate returns, editing, tracking, and fraud prevention to boost loyalty and grow revenue.
Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand.
- Optimize return costs with Workflows, Logistics, Point of Sale, and more
- Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
- Protect against return fraud using Workflows, Custom Rules, and Blocklists
- Provide a premium experience with at-home pickup and simple, self-serve returns
- Build confidence with Tracking and learn about behavior with Intelligence
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify POS
- Shopify Flow
- Shopify Admin
- Attentive
- Global-E
- Gorgias
- Klaviyo
- NetSuite
- Shiphero
Categories
Return options
Pricing
Choose the plan that best fits your business.
Checkout+
Free
Features
- Free for brands with 5k+ annual orders
- Returns software
- US & Canada domestic return labels
- Return Bars
- Advanced features
- Package protection
- More at link below ↓
Returns
$340 / month
Features
- Starting at $340 / month
- Includes up to 1k monthly returns
- Shop Now
- Instant exchange
- Bonus credit
- Fraud prevention
- More at link below ↓
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (450)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this app greatly streamlines and automates returns and exchanges, with a clean, user-friendly interface for both customers and staff. They highlight strong configuration options, advanced exchanges, custom reporting, and smooth integrations with Shopify and 3PLs. Many report fewer support tickets, time saved, and a more efficient post‑purchase experience. Support is frequently described as fast, thorough, and highly collaborative, with ongoing product improvements.
Moving from Narvar to Loop Returns for our returns and exchanges has been one of the best changes we've made. Whenever we've run into an issue, their team has been incredibly helpful and quick to resolve it. It's been a great experience overall!
Great product for eCommerce, great and responsive support team
I am testing out a new returns process and it has been very challenging! The Loop Support team has been so helpful. I highly recommend getting support from the team because it has really helped with our new returns process.
Support
App support provided by Loop.
Resources
Launched
May 27, 2021
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, store credit, store analytics, Online Store, other data
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Edit customers
Customer data, browsing behavior
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Edit products
Inventory, product listings, products, collections
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Edit orders
All order history, assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, returns, third-party fulfillment
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit store credit
Store credit account transactions, store credit accounts
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Edit store analytics
Reports, web pixels
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View Online Store
Theme
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Edit other data
Locations, Shopify Markets settings, price rules, publications of products on sales channels
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