Loop Returns & Exchanges

Loop Returns & Exchanges

Pricing
Free plan available
Highlights
Popular with businesses in United States
Works with the latest themes
Rating
4.7 (228)
Developer
Loop

Automate your returns management to reduce costs, retain more revenue, and drive customer loyalty.

Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We help brands improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop.

Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We help brands improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop. more
  • Optimize return costs with Workflows, Logistics, Point of Sale, and more
  • Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
  • Protect against return fraud using Workflows, Custom Rules, and Blocklists
  • Provide a premium experience with at-home pickup and simple, self-serve returns
  • Build confidence with Tracking and learn about shopper behavior with Insights
Highlights
Popular with businesses in United States
Works with the latest themes

Languages

English

Works with

Pricing

Offset

Free

  • Leverage consumer-paid returns to fully cover software + return shipping. All of Loop's best functionality.

Essential

$155 / month

  • Unlimited destinations
  • Automated return policies
  • Carrier rate shopping
  • Workflows
  • More at link below

Advanced

$340 / month

  • Full Essential plan, and
  • Shop Now
  • Instant exchange
  • Bonus credit
  • Fraud prevention
  • More at link below

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (228)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its excellent customer support and smooth integration with Shopify. Its user-friendly interface and automation significantly ease the workload on customer service teams by streamlining returns and exchanges. Features like analytics, "Shop Now," and printerless returns enhance customer retention and simplify processes. Regular updates and customization options further improve functionality, positively impacting customer satisfaction and revenue retention.

February 3, 2025

I recently experienced outstanding service from the Loop Customer Support team during our transition to a new warehouse. We had to integrate our new Warehouse Management System (WMS) with Loop, and the support team was incredibly efficient and helpful throughout the process. Their response time was impressively quick, often under an hour, and they provided clear guidelines. Additionally, they conducted a thorough audit of our settings to ensure everything was configured correctly. I truly appreciate their dedication and the smooth support they provided during this critical time.

BABOON TO THE MOON
United States
About 5 years using the app
Loop replied February 12, 2025

We appreciate the kind words!
We’re so glad to hear our team made your warehouse transition seamless. Thanks for your continued trust in Loop - we’re always here to help 💙⭐️

January 2, 2025

Received excellent customer service from Rece! I reached out on NYE expecting someone to get back with me in a few days, and was surprised when I got a response back right away! Rece was so helpful and had already taken the necessary steps needed! By the time I saw the response the issue was resolved and there were only a few things I needed to do on my end to finalize things. Needless to say it was an amazing support experience.

Glam-Aholic Lifestyle
United States
12 months using the app
Loop replied January 7, 2025

Thank you for the fantastic review 💙 We’re so happy Rece could help you promptly and get everything sorted quickly- even on NYE! We appreciate you taking the time to share your experience.

January 29, 2025

Loop is very user-friendly, and helps us streamline our return/exchange process. The best part is their support team! Anytime we have a question on specific orders, they always provide very thorough and easy-to-understand answers quickly. Would definitely recommend!

onewith
United States
Almost 2 years using the app
Loop replied February 3, 2025

Thanks for the awesome review! We’re so glad to hear Loop is working well for you, and it’s great to know our support team is hitting the mark. Appreciate your recommendation! 🤩💙

Support

App support provided by Loop.

Developer

Loop

PO Box 16250, Columbus, OH, 43126, US

Launched

May 27, 2021

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View personal data:

Customers, store owner

  • Customers

    Name, email address, phone number, physical address, geolocation, IP address, browser and operating system, browsing behavior, client ID cookie

  • Store owner

    Name, email address, phone number, physical address

View and edit store data:

Customers, products, orders, discounts, gift cards, store analytics, Online Store

  • Edit customers

    Browsing behavior or customer data

  • Edit products

    Inventory, products, publications of products on sales channels, or collections

  • Edit orders

    Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, all order details, returns, shipping information, or third-party fulfillment

  • View and Sync Discounts

    Discount codes and promotions

  • Edit gift cards

    Gift cards

  • Edit store analytics

    Pixels

  • Edit your Online Store

    Checkout page

  • Edit other data

    Locations, Shopify Markets settings, or price rules

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