Loop Returns & Exchanges
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Automate returns, claims, tracking, and fraud prevention to boost loyalty and grow revenue.
Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand.
- Optimize return costs with Workflows, Logistics, Point of Sale, and more
- Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
- Protect against return fraud using Workflows, Custom Rules, and Blocklists
- Provide a premium experience with at-home pickup and simple, self-serve returns
- Build confidence with Tracking and learn about shopper behavior with Analytics
- Popular with stores like yours
- Based in United States
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
- Shopify POS
- Checkout
- Customer accounts
- Shopify Flow
- Gorgias
- Klaviyo
- Shiphero
- NetSuite
- Attentive
- Global-E
Categories
Return options
Pricing
Checkout+
Free
- Returns software
- US & Canada domestic return labels
- Return Bars
- Advanced features
- Package protection
- More at link below ↓
Essential
$155 / month
- Unlimited destinations
- Automated return policies
- Carrier rate shopping
- Workflows
- More at link below ↓
Advanced
$340 / month
- Full Essential plan, and
- Shop Now
- Instant exchange
- Bonus credit
- Fraud prevention
- More at link below ↓
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (350)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its responsive customer support, often resolving issues within the same business day. They find the platform user-friendly and efficient, seamlessly integrating with Shopify and various Warehouse Management Systems. The app improves return and exchange processes by systematically tagging and tracking orders and continuously updating features, which enhances operational efficiency and streamlines customer service demands, saving time and money.
e have been using loop for about 2 years, this company has offered us zero value, and when we wanted to switch to another company the "auto renewed" our policy very quietly. They send you 1 email and if you don't respond they will lock you in. They just care about their bottom line and not actually helping you make money.
We switched to another company and it has been the most fantastic experience. They actually care about making you money not just upselling.
We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. Our goal is always to provide clear communication and deliver value to every merchant we work with.
Regarding contract renewals, we do notify customers in advance to ensure they’re aware of upcoming terms, and we’re sorry if that process felt unclear. We’ll review our communication to make sure it’s as transparent as possible.
The support we receive from Loop is fantastic. If ever a rare technical issue pops up, they provide quick and easy-to-manage resolutions, ensuring little customer impact on our side. Highly recommend their platform for your returns!
Loop Returns & Exchanges has been a great solution for Body Glove. We've been able to optimize returns management & flow in a complicated drop ship model.
This is awesome feedback, thanks so much for sharing! We’re thrilled Loop has helped streamline and optimize your returns. Excited to keep supporting Body Glove as you grow 🙌
Support
App support provided by Loop.
Resources
Launched
May 27, 2021
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, store credit, store analytics, Online Store
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Edit customers
Customer data or browsing behavior
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Edit products
Inventory, product listings, products, publications of products on sales channels, or collections
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Edit orders
All order details, assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, returns, shipping information, or third-party fulfillment
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View and Sync Discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit store credit
Store credit account transactions or store credit accounts
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Edit store analytics
Pixels
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Edit your Online Store
Checkout page
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Edit other data
Locations, Shopify Markets settings, or price rules
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