Loop Returns & Exchanges

by Loop

Manage returns, exchanges, return labels, store credit & more!

14 reviews

  • Popular with businesses in the United States

From $59/month. Additional charges may apply.

App highlights

  • Speed tested: no impact to your online store

Loop Customer Experience

Key values section

Exchange for anything

Loop's exchange portal drives more retained revenue, more repeat purchases, more positive reviews – and fewer refunds.

Automate your return policy

Take back your time: our branded returns portal handles return requests with the automation you define.

Simplify return shipping

Connect your Shopify Store seamlessly to the physical world. Return products to warehouses, vendors, donation centers, and repair centers.

  • On Demand Returns Portal
  • Exchange Optimized Flow
  • Turn Refunds Into Exchanges
  • Returns Where You Need Them
  • Admin Returns Portal
  • Admin Returns Detail
  • On Demand Returns Portal
  • Exchange Optimized Flow
  • Turn Refunds Into Exchanges
  • Returns Where You Need Them
  • Admin Returns Portal
  • Admin Returns Detail
Loop Returns & Exchanges

Loop Returns & Exchanges

The Shopify Returns app you can rely on

Loop helps you retain customers through one of the most fragile interactions they'll have with your brand: online returns. Our software is designed for growing Shopify & Shopify plus stores.

By providing complete returns automation, in-line exchanges, and your own fully-customized returns app, Loop takes the pain out of returns for your team and for your customers.

Dedicated Returns Portal

Give customers the best customer experience with an always-on returns page. Manage returns automatically as the Loop returns portal enforces your policy automatically.

The front-end experience is simple. The back-end is loaded with features to help you create the ultimate returns experience. For customers, the returns process is simple & effective - keeping them engaged & happy with your brand.

Complete Returns Automation

Loop lets you control how and when returns get approved. You may decide certain events trigger automatic approval (like an item getting dropped at the post office). And you may decide higher-risk transactions, like refunds, must be manually inspected first.

No matter the number of returns, your customer support team can relax knowing returns are processing in the background with ease.

In-Line Exchanges

Customers can seamlessly swap their products for any new variant. Loop will place the new order within Shopify, triggered by return package movements. Smooth for the customer and totally hands-free for you. Customer service just got a whole lot easier.

Fully-Branded Return Management App

Design a returns system that looks and feels just like your brand. With Loop, you can create a customizable returns & exchanges application, adaptable to your business rules and policies.

Plus Everything Else

  • Refunds
  • Gift cards / Store credit
  • Return label generation
  • Automated returns center
  • Email notifications
  • Customizable return reasons
  • Advanced reporting suite
  • Final sale, exchange only consideration
  • Smarter discount accommodation
  • Adjustable handling fee
  • Style customization
  • Configurable return windows

Launch date

May 27, 2021

Fits seamlessly into

  • Point of Sale

Integrates with

  • Recharge
  • Gorgias
  • Klaviyo
  • ShipHero
  • and dozens more
Loop Returns & Exchanges

Loop Returns & Exchanges

The Shopify Returns app you can rely on

Loop helps you retain customers through one of the most fragile interactions they'll have with your brand: online returns. Our software is designed for growing Shopify & Shopify plus stores.

By providing complete returns automation, in-line exchanges, and your own fully-customized returns app, Loop takes the pain out of returns for your team and for your customers.

Dedicated Returns Portal

Give customers the best customer experience with an always-on returns page. Manage returns automatically as the Loop returns portal enforces your policy automatically.

The front-end experience is simple. The back-end is loaded with features to help you create the ultimate returns experience. For customers, the returns process is simple & effective - keeping them engaged & happy with your brand.

Complete Returns Automation

Loop lets you control how and when returns get approved. You may decide certain events trigger automatic approval (like an item getting dropped at the post office). And you may decide higher-risk transactions, like refunds, must be manually inspected first.

No matter the number of returns, your customer support team can relax knowing returns are processing in the background with ease.

In-Line Exchanges

Customers can seamlessly swap their products for any new variant. Loop will place the new order within Shopify, triggered by return package movements. Smooth for the customer and totally hands-free for you. Customer service just got a whole lot easier.

Fully-Branded Return Management App

Design a returns system that looks and feels just like your brand. With Loop, you can create a customizable returns & exchanges application, adaptable to your business rules and policies.

Plus Everything Else

  • Refunds
  • Gift cards / Store credit
  • Return label generation
  • Automated returns center
  • Email notifications
  • Customizable return reasons
  • Advanced reporting suite
  • Final sale, exchange only consideration
  • Smarter discount accommodation
  • Adjustable handling fee
  • Style customization
  • Configurable return windows

Launch date

May 27, 2021

Fits seamlessly into

  • Point of Sale

Integrates with

  • Recharge
  • Gorgias
  • Klaviyo
  • ShipHero
  • and dozens more

Pricing

Starter

$59/month

For growing brands on Shopify that saves time and money. $59/mo up to 1,000 returns/yr

  • Manual Return Approval
  • One Destination
  • One Return Policy
  • Variant Exchange
  • Store Credit
  • Gift Returns
  • Store Credit Fees
  • Refund Fees
  • EasyPost

Essential

$165/month

The core experience that saves time, reduces costs, and retains revenue. Starting at $165/mo for 1,000 returns/yr

  • Includes all of Starter
  • Automatic Return Approval
  • Dynamic Fees
  • Cross-Border Shipping
  • Customize with Add-Ons

Advanced

$375/month

The experience that generates new revenue, delights customers, & increases LTV. Starting at $375/mo for 1,000 returns/yr

  • Includes all of Essential
  • Unlimited Destinations
  • Unlimited Return Policies
  • Shop Now
  • Bonus Credit
  • Stripe
  • Customizable with Add-Ons

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    86% of ratings are 5 stars
    12
  • 4 of 5 stars
    0% of ratings are 4 stars
    0
  • 3 of 5 stars
    7% of ratings are 3 stars
    1
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    7% of ratings are 1 stars
    1
View all 14 reviews
1 of 5 stars
June 30, 2022

Prene

Location Australia

The most disgusting experience we have ever had working with any app or any company in nearly 10 years of business. DO NOT SIGN ON TO LOOP. They will coerce you in to a 12 month contract up-front. The reason they do so is apparent once you download the app. Nearly one month later, my own team dedicating hours each and every day - the app is still not installed. It is the most complicated and convoluted procedure. The only support you receive is essentially to figure it out for yourself. Any complaints or queries are dismissed. Their service is disgusting. Their app is a rip-off that doesn't function. DO NOT MAKE THE SAME MISTAKE WE DID. We have since downloaded a cheaper app that we installed within 30 minutes, and had a live chat customer service function that was absolutely helpful. BEWARE - Loop will rip you off.

5 of 5 stars
June 30, 2022

Sarah Flint

Location United States

We are going on our fourth year of using Loop! Loop is constantly adding new functionality that adds value to our customers and team and we are thrilled to have them as a partner.

5 of 5 stars
May 17, 2022

Knickey

Location United States

We've been a Loop customer for over 2 years now, having switched from a very basic returns software. We really appreciate the automation of the platform, and the optionality it gives our customers to fully customize their return outcomes. We love the advanced & instant exchanges, and can't wait to start better leveraging their workflows tech for further automations. The upsell feature in the returns portal is also a great add. Loop is also constantly adding new functionality - though we would love it if less of these features were hidden behind additional paywalls - since the software is quite expensive.

View all reviews

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