Loop Returns + Exchanges

Loop Returns + Exchanges

by Loop

Make customers happier with smooth returns and exchanges.

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Effortless exchanges

A beautifully smooth exchange experience for your customer that is totally hands-free for your team.

Complete automation

Refunds and exchanges process on return package movements, getting new products back to your customers lightning fast.

Branded returns app

Adaptable to your business rules and policies, present a customized, fully on-brand experience.


About Loop Returns + Exchanges

The returns solution you’ve been waiting for.

Loop helps you retain customers through one of the most fragile interactions they'll have with your brand: returns.

By providing complete returns automation, in-line exchanges, and your own fully-customized returns app, Loop takes the pain out of returns for your team and for your customers.

Complete Returns Automation

With Loop Triggers, the app is able to process a return at any point on its way back to you, getting an exchange or refund back in customers hands within just a few days.

If automated processing isn't your thing, issue refunds and place new exchange orders with just one click in the Loop Admin Panel.

In-Line Exchanges

Customers can seamlessly swap their product for any new variant. Loop will place the new order within Shopify, triggered by return package movements.

Smooth for the customer and totally hands free for you.

Fully-Branded Returns App

A customizable returns and exchanges application, adaptable to your business rules and policies.

Plus Everything Else.

  • Refunds
  • Gift cards
  • Return label generation
  • Customizable return reasons
  • Advanced reporting suite
  • Final sale, exchange only consideration
  • Smarter discount accommodation
  • Adjustable handling fee
  • Style customization
  • Configurable return windows

Integrates with

  • USPS,
  • FedEx,
  • UPS,
  • DHL,
  • EasyPost

Support

Pricing 14-day free trial

$99/month

$1 per return

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

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