Reviews (238)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the returns and exchanges process, enhancing customer satisfaction and operational efficiency. It features options like "Shop Now" to boost purchases during returns, printerless returns, and instant exchanges. The app integrates well with systems like Warehouse Management Systems and Shopify, offers detailed analytics, and provides customizable options. Merchants also praise the responsive and effective customer support team.

February 12, 2025

Loop Returns helps us streamline our returns and exchanges at the customer level and internally. Of course, not one app is perfect and there is a learning curve in the integration and usage of the app. The Loop Returns team, however, helped tremendously and continues in doing so in answering any questions in this regard.

Looking forward to perfecting our process with Loop Returns and ensuring ...

Pajar Canada
Canada
Almost 3 years using the app
December 20, 2024

The Loop team is always available and ready to help whenever you need assistance. Emma was incredibly patient and guided me through setting up some workflows that were quite tricky to configure.
Overall, it was a great experience!

Loog Guitars
United States
About 4 years using the app
Loop replied January 7, 2025

Thank you for the great feedback 🤩
We're so glad to hear Emma was able to help guide you through the setup!

February 20, 2025

Quick support and good functionality for returns, exchanges, incentive credit.

Shopify/Loop needs a way to have their reconciliations match as it would be ideal for Shopify to be source of truth for net sales. Seems like a Shopify limitation.

DC Shoes
United States
About 1 year using the app
December 16, 2024

Quick turnaround for support with sufficient solutions!

NAGHEDI
United States
11 months using the app
Loop replied January 7, 2025

Thank you for the positive feedback 💙⭐️
If there's anything we can do to make your experience even better, feel free to let us know!

March 26, 2024

When it comes to features, ease of integration, app compatibility, and upsell opportunity, Loop is a superior option. They're often adding new features which is great. One feature I'd suggest for them to improve though is a live chat or better technical support. Most recently, we did have excellent support from Wendy, the Merchant Success Manager, however the majority of my experience with Loop ...

Gallery Dept - online
United States
Over 2 years using the app
May 18, 2023

Loop is a great system and our account manager is always quick to answer and give us the reporting we need! The Loop analytics are super extensive, however, are a bit more manual than we would like, but you most definitely can pull all the return information you need. The Loop team is always quick to accommodate and respond to us though, which is super appreciated whenever there is an error.

We ...

Studs
United States
Almost 2 years using the app
Loop replied May 18, 2023

Thanks for this insightful review! We're excited to continue evolving with you! 🤝

May 18, 2023

Application is great so far! While I did think the self-guided onboarding was neat I think they could have been more high-touch at first with some check-ins. I was able to figure it out but could have been supported more. Onboarding manager was great, I just think the company needs to take a look at the onboarding process and maybe give the customer an option if they want self guided, self-guided ...

Pavise
United States
Almost 2 years using the app
Loop replied May 18, 2023

Thank you for this review! We're always taking our merchants' input into consideration and appreciate the feedback!

May 17, 2023

The software is good. Customer service is decent.

There are some features in the software that you need a web developer to implement and code into your .liquid files, and Loop Returns doesn't provide a developer to do so, so you have to hire and pay for the developer yourself.

BRANWYN | Performance Innerwear
United States
Over 1 year using the app
Loop replied May 18, 2023

Thank you for sharing your experience with us! While we don't have a developer, our Technical Support Team is always here to help!

February 20, 2024

After the returns platform we were using sunsetted in October 2023, we quickly transitioned over to Loop, per our previous partners recommendation. Though there have been a few glitches to work through, the Loop CS team and our dedicated CSM Jackie have been extremely responsive / helpful. We hope to continue benefiting from this return platform and definitely recommend giving it a try!

ace&jig
United States
6 months using the app
Loop replied February 27, 2024

Thank you for sharing your experience! We appreciate your patience as we work through any glitches and are glad to hear that our customer support team has been responsive ...

May 30, 2023

Loop is a fantastic solution for easy returns. The onboarding was clearly laid out and easy to implement. Automations are easy to set up and streamline a lot of processes. Some additional reading I'd recommend when defining your policies in the app is their page on return fraud: https://www.loopreturns.com/blog/the-easy-way-to-handle-return-fraud/

We got targeted by a few fraudulent orders and ...

Patagonia Bend
United States
7 months using the app
Loop replied May 31, 2023

Thank you for sharing this review as well as our blog on fraud! 🙌