Overall rating
Counts per rating level
  • 85% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for streamlining returns and exchanges, with its seamless Shopify integration and customizable return rules. The "Shop Now" feature is appreciated for encouraging direct purchases. The app's insightful analytics aid in business decisions, while the responsive customer support and smooth onboarding process are also praised. Many merchants note the app's continuous development of new features and its effectiveness in saving time and retaining revenue by promoting exchanges over returns.

July 3, 2023

The platform is flexible and works ok. BUT - when you sign up you are LOCKED in to that monthly payment, no matter what. If your business model changes and you want to change to a cheaper plan or cancel the service, you are out of luck. Even if you are not using their service at all they will make you pay them every month, no matter what. It is really not an appropriate business model for this kind of service and they do not care about their customers AT ALL.

United States
8 months using the app
Loop replied July 27, 2023

Thanks for taking the time to leave us this review. Your account manager has been notified and will follow up with you on our usage-based pricing plan which allows you to pay a flexible fee based on the amount of return volume you do each month, so that you are only paying for what you use.

May 5, 2023

They did not help with our onboarding process. The system does make it easier for customers to submit for returns, but if you're needing exchanges across different prices/products that cost extra. It caused more headache with our backend systems than it solved problems.

Edge Eyewear
United States
5 months using the app
November 6, 2022

We've been using this app for 2 years and have never quite been able to get it to work right. Because of that, we've had to deal with some very unfortunate customer experiences. When bringing the problems up with customer service, they were extremely slow to respond (several days per email), and generally unhelpful. They are requiring us to finish our 1 year contract, even though the app has never really worked 100%. There seems to be a lot better (and cheaper) options out there now, so I encourage you to shop around!

The Landmark Project
United States
Almost 4 years using the app