Reviews (262)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining the returns and exchanges process, making it user-friendly and efficient. It features options like "Shop Now" and printerless returns, and allows customization to meet specific needs. Seamless integration with Shopify enhances functionality, while excellent customer support aids in smooth onboarding and quick issue resolution. The app also provides valuable analytics for better understanding of customer behavior and product performance.

February 19, 2025

Working with Loop has been one of the most seamless experiences. They have the most innovative and advanced return portal for our customers, and the ever-changing demands and requests of returns. There customer support team is fully-responsive, and always finds a solution, even in the most difficult of cases. They literally take care of everything, and they are the only return portal we recommend :)

LEZÉ the Label
Canada
Almost 4 years using the app
Loop replied February 28, 2025

Wow—this means the world to us! We pride ourselves on providing a seamless experience and always finding solutions for our customers. Thank you for trusting Loop as your go-to returns portal! 💙🙌

February 3, 2025

I recently experienced outstanding service from the Loop Customer Support team during our transition to a new warehouse. We had to integrate our new Warehouse Management System (WMS) with Loop, and the support team was incredibly efficient and helpful throughout the process. Their response time was impressively quick, often under an hour, and they provided clear guidelines. Additionally, they conducted a thorough audit of our settings to ensure everything was configured correctly. I truly appreciate their dedication and the smooth support they provided during this critical time.

BABOON TO THE MOON
United States
About 5 years using the app
Loop replied February 12, 2025

We appreciate the kind words!
We’re so glad to hear our team made your warehouse transition seamless. Thanks for your continued trust in Loop - we’re always here to help 💙⭐️

February 14, 2025

Loop Returns has been a Game Changer for Capelle Miami. We went from a very manual process in doing returns to an almost set it and forget it process. Loop offers great and speedy customer service, which we always appreciate.

Capelle Miami
United States
Almost 3 years using the app
Loop replied February 28, 2025

We love hearing that Loop has been a game changer for Capelle Miami 💙Automating returns can be a huge time-saver, and we're so glad to be part of your process. Thanks for the great review!

January 29, 2025

Loop is very user-friendly, and helps us streamline our return/exchange process. The best part is their support team! Anytime we have a question on specific orders, they always provide very thorough and easy-to-understand answers quickly. Would definitely recommend!

onewith
United States
Almost 2 years using the app
Loop replied February 3, 2025

Thanks for the awesome review! We’re so glad to hear Loop is working well for you, and it’s great to know our support team is hitting the mark. Appreciate your recommendation! 🤩💙

January 29, 2025

I've been using Loop for over a year and it's great. It has almost all of the functionality that I need (the one additional thing I need, no app has) and I've always gotten a quick response from support. I'd like to, in particular, give a shout out to Rece on their support team, who was able to help me create different return policies depending on the item.

Springrose
United States
Over 1 year using the app
Loop replied February 3, 2025

Thanks for sharing! We're happy Loop’s been a good fit ⭐️🙌
Rece will love hearing your shout-out!

January 29, 2025

I've been using Loop for returns and exchanges, and I couldn't be more impressed. Their software is seamless and user-friendly, making the process incredibly easy. What really sets them apart, though, is their customer support team. Anytime I have a question or need clarification, I get a clear and helpful response within minutes.

Special shoutout to Rece —your responsiveness and clear solutions have made all the difference. Highly recommend Loop to anyone looking for a reliable returns solution!

SOLIKA
United States
Over 1 year using the app
Loop replied February 3, 2025

We appreciate your feedback! So glad to hear Loop is making returns easy, and we'll pass your thanks to Rece for the fantastic support 💙🤩

February 11, 2025

Being in retail, we all know that excellent customer service is priority. The problem, of course, is when other companies do not share this same mentality. Such is not the the case with Loop Returns!
Twice now, I have needed to reach out for immediate support and have received excellent and quick service. Highly reccomend!

Coniglio Palm Beach
United States
6 months using the app
Loop replied February 28, 2025

Thank you for your kind words! We're thrilled to hear that our team has provided you with quick and excellent support. Customer service is at the heart of what we do, and we appreciate you recommending Loop 💙

January 8, 2025

LOOP is an excellent tool for our company to manage returns and exchanges. While the features are impressive, what really stands out to me is their customer support. I truly appreciate working with their team— they are not only knowledgeable but also consistently approachable and eager to help with any issues.

ORTTU
United States
Over 3 years using the app
Loop replied January 14, 2025

Thank you for your thoughtful review 💙⭐️
We're thrilled that Loop has been a valuable tool for your business and that our support team has made such a positive impression. We're always here to help!

April 10, 2025

The support team was able to help us implement a workflow tool we were wanting to add but were unsure how we would go about it. They were knowledgeable in their response, and we were able to create the workflow we needed with their assistance.

Harmonic Arts
Canada
About 2 months using the app
April 16, 2025

The team was super helpful in helping me set up returns for outside the US. Onboarding Loop itself was also seamless and makes life easy!

BRIDEMERCH
United States
5 months using the app