Overall rating
Counts per rating level
  • 85% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for simplifying the return workflow and reducing manual work. Its user-friendly interface, customizable policies, and seamless Shopify integration are valued. The insightful analytics and "Shop Now" feature are seen as beneficial for revenue growth. Support is responsive and customization options are well-received. However, some merchants report issues with pricing and occasional software glitches. The app's automation and integration with platforms like Recharge are seen as advantageous.

November 1, 2023

Loop has been great for us. We've fully automated our returns process which is a win-win for our support team and our customers. Every month, we review the Return Reasons reports to see how we can improve our products, website, and marketing.

United States
Over 5 years using the app
Loop replied November 6, 2023

Thank you for taking the time to leave this review and for sharing these kind words! We love hearing how you are taking advantage of the Return Reasons reports 🙌

November 7, 2023

We've been on the platform for almost a year and could not be more pleased. We had been on an alternative platform previously but due to several shortcomings and account reporting issues we elected to look at alternatives. We shopped over 3 leading platforms and ultimately selected Loop and could not have been more pleased. The onboarding process was extremely smooth and really fast. The platform was very intuitive and we were able to complete most of the configuration ourselves but the support and responsiveness of the Loop team really made the process seamless. The feedback from our customers is extremely positive and the return / exchange process is frictionless. Thank you Loop.

Sunday Swagger
United States
9 months using the app
Loop replied November 9, 2023

This is music to our ears! Thank you for sharing these kind words. We love hearing about your smooth onboarding experience, how intuitive you find the platform, and the positive feedback you're getting from your customers 🙌 We're excited for a great future together!

August 15, 2023

Loop has made the process of our returns simple and effective. In addition to that their support team has been super helpful and friendly. Returns used to be a laborious process, but with Loop we have been able to focus on other areas of our company which has helped us grow. Also shoutout to Ash at Loop for be an amazing rep for us over the years!

United States
Almost 2 years using the app
Loop replied September 18, 2023

We love hearing this and appreciate you taking the time to leave us this review! We'll be sure to let Ash know as well 🙌

September 26, 2023

Super easy to set up and the customer service was awesome! Lindsey T was fantastic to deal with. Thank you Loop!

JK Boots
United States
12 months using the app
Loop replied November 1, 2023

We love hearing this! Thanks for sharing and we will be sure to let Lindsey know! 🙌

August 1, 2023

Loop has been the biggest help to our growing business. As someone who does returns daily, We have used many platforms but Loop is the most efficient we have used to date! We have no plans to change now or in the future.

Red Land Cotton
United States
About 1 year using the app
Loop replied August 14, 2023

Thank you so much for sharing these kind words! Looking forward to growing with you!

July 27, 2023

Loop is a solid reliable returns platform. I've used it in two different ecomm companies. It's userfriendly, the workflows, tags usage, and return outcomes are well thought out. We definitely take advantage of the Shop Now feature to keep customers reingaged in our eco system. Financial Reconciliation is a bit tricky with, that's an area that can be improved upon, but that said, it's comparable to others on the market. Overall, I'm pleased to continue using Loops as my go-to returns solution.

Art That Kills
United States
14 days using the app
Loop replied August 14, 2023

We love hearing about your positive experience! Thanks for sharing!!

July 13, 2023

Works pretty flawlessly. Lots of great features and customizations. Highly recommend for scaling up your business, improving your return rate, and retaining more revenue.

Made Trade
United States
About 1 year using the app
Loop replied August 14, 2023

We love hearing this! Thanks for these kind words! 💙

June 1, 2023

I am thrilled to share my outstanding experience with Loop, a powerful tool that has revolutionized the way I manage my business. From customizing policies and workflows to effectively reducing return ratios, Loop has been an absolute game-changer.

One of the standout features of Loop is its user-friendly interface, which made the entire process seamless and intuitive. I greatly appreciate the ease with which I can navigate and customize various aspects of the software. It has truly empowered me to tailor the platform to meet my specific needs and optimize my operations.

In addition to the exceptional software, I must commend the dedicated representatives at Loop who have been instrumental in my journey. Jackie and Ash have been invaluable in providing insightful recommendations and offering guidance to streamline my workflows and maximize efficiency. Their expertise and commitment to customer satisfaction have truly set them apart.

Loop has not only enhanced the functionality of my business but has also provided unparalleled support along the way. The level of assistance and prompt responses I have received from the Loop team have been commendable. Knowing that I have a reliable support system in place gives me peace of mind and confidence in utilizing the software to its full potential.

I cannot emphasize enough how Loop has positively impacted my business. It has surpassed my expectations, and I wholeheartedly recommend it to any business owner seeking to streamline their processes, reduce return ratios, and improve overall efficiency. Thank you, Loop, for providing an exceptional platform and top-notch customer service.

United States
About 3 years using the app
Loop replied June 2, 2023

Wow! This reviewing is everything we love to hear! Thank you for being such a loyal and amazing partner to work with! 💙 🙌

May 31, 2023

Loop has completely revamped the way that we look at our returns. It changed a previously lengthy process into one that is seamless and now generates additional revenue. The setup process was easy enough for me to do alone as they had a very hands on team assisting me with that. The constant roll out of new features and clear communication from the Loop team has been A+. 10/10 would recommend.

Aviator Nation
United States
About 2 years using the app
Loop replied May 31, 2023

A+ review! Thank you for your kind words! We love hearing how we've changed your lengthy process into a seamless one! 🙌

May 30, 2023

Loop helped us simplify our entire return workflow and work load. The Shopify Integration is super helpful and makes for less manual work on our end! The analytics are insightful, easy to use, and help drive to make changes in products/systems. The Support team is always responsive and helpful as well! Really looking forward to the Shop Now feature getting started for us this year!

United States
Over 1 year using the app
Loop replied May 31, 2023

We love hearing this and are excited for you to get the Shop Now feature started as well!