Reviews (168)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining the returns and exchanges process on Shopify, noting its ability to convert refunds into exchanges and reduce manual tasks. It features tools like "Shop Now," "Instant Exchange," and customizable workflows, all within a user-friendly interface. The app also provides valuable analytics on return reasons, helping merchants improve their products and services. Integration with Shopify is seamless, and the customer support is responsive, with dedicated Merchant Success Managers offering personalized assistance. Merchants report significant improvements in business efficiency and customer satisfaction due to the app's robust features and excellent support.
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Loop has been a lifesaver and a great addition to our site. The onboarding process was seamless and the Loop team made it so easy for us and was very helpful along the way! Loop has freed up so much time for our small team with the automated returns and exchanges. It is also so amazing to gain insight on why customers are returning/exchanging. The process is easy for customers to use and the loop team is always in contact with us as we continue to navigate the platform. We are so happy we integrated this platform to our store!
Thank you for sharing your experience! 💙
We’re thrilled to hear that Loop has made such a positive impact on your site and your team. We’re excited to continue being part of your journey! ⭐️
Loop Returns & Exchanges allowed us to significantly improve our customer's experience when something they bought didn't work out. Making it easy for them to return and exchange coupled with upsell and revenue retention elements is a win-win for both our customer and our company's bottom line. We've been able to keep our return rate low, while be easy to do business with.
Thank you so much for your thoughtful feedback! ⭐️
We're thrilled to hear that Loop has helped enhance your customer experience while supporting your business goals. Excited to continue being a part of your success 💙
Loop Returns has been an amazing returns function for our brand. We have saved a significant amount of money in retained revenue from converting refunds into other outcomes, the portal and experiences for customers is seamless and easy to use. We love that it's highly customisable with workflows, policies and onsite presence.
We appreciate the wonderful feedback!
Happy to hear that Loop has been a valuable addition to your brand. We look forward to continuing to support your success 🙌 💙
We had to quickly move to Loop from our previous returns platform. The setup was easy and it has been running smoothly ever since.
Thank you for sharing your positive experience!
We’re thrilled to hear that the transition to Loop was seamless and that everything has been running smoothly ⭐️
Loop has bene a great addition to our site. We have retained revenue that would otherwise be lost to refunds with the different return options available. The support team is fast and easy to work with.
We appreciate your kind words! ⭐️
Happy to hear that Loop has been a valuable addition to your site and that our support team has been fast and easy to work with.
Thank you so much for your feedback!
Quick integration process initially but always improving and releasing new features to improve all aspects of the customer experience. Excited to try the new exchange tracker and exchange shop on site credit features.
Thank you for the positive feedback! 💙⭐️
We're thrilled to hear that you found the integration process quick and are excited about our ongoing improvements.
We appreciate your support!
Love working with Loop- great customer service and easy to use once everything is set up. Looking forward to seeing new features in the future.
And we love working with YOU! 💙
Thank you for your kind words! We're delighted to hear that you love working with Loop and find our customer service and setup process excellent.
We're excited to continue bringing you new features in the future. Your support means a lot to us!
Loop is fantastic! It has all the features we want and some that we didn't even know we needed! The Workflow feature helped us become way more efficient. Definitely worth the price of the app.
Thank you for your positive feedback and ongoing support over the past few years!
We're delighted to hear that Loop has all the features you need and more ⭐️ 💙
Loop has been great with helping us save time with refunds and exchanges. Wendy is super helpful and informative if we have any questions!
We’re delighted to hear that Loop has been a time-saver and that Wendy has been so helpful💙
Your feedback is greatly appreciated—thank you!
Loop has been a great addition to help streamline our return process and offload an extra task from our customer service team. Wendy and her team has been helpful is fixing random issues we've noticed over time as well as custom workflows to optimize further.
Thank you for your wonderful feedback ⭐️💙
We're thrilled to hear that Loop has been a great addition in streamlining your return process and alleviating your customer service team.
Your satisfaction is our top priority, and we appreciate your support!