Reviews (238)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the returns and exchanges process, enhancing customer satisfaction and operational efficiency. It features options like "Shop Now" to boost purchases during returns, printerless returns, and instant exchanges. The app integrates well with systems like Warehouse Management Systems and Shopify, offers detailed analytics, and provides customizable options. Merchants also praise the responsive and effective customer support team.

February 18, 2025

I needed my MFA set up and got a seamless experience within 20 minutes of reaching out!

HOMAGE
United States
Over 6 years using the app
February 3, 2025

I recently experienced outstanding service from the Loop Customer Support team during our transition to a new warehouse. We had to integrate our new Warehouse Management System (WMS) with Loop, and the support team was incredibly efficient and helpful throughout the process. Their response time was impressively quick, often under an hour, and they provided clear guidelines. Additionally, they ...

BABOON TO THE MOON
United States
About 5 years using the app
Loop replied February 12, 2025

We appreciate the kind words!
We’re so glad to hear our team made your warehouse transition seamless. Thanks for your continued trust in Loop - we’re always here to help 💙⭐️

February 19, 2025

Working with Loop has been one of the most seamless experiences. They have the most innovative and advanced return portal for our customers, and the ever-changing demands and requests of returns. There customer support team is fully-responsive, and always finds a solution, even in the most difficult of cases. They literally take care of everything, and they are the only return portal we recommend ...

LEZÉ the Label
Canada
Almost 4 years using the app
February 11, 2025

Our experience with Loop has been excellent. The integration is seamless, and their customer support has been outstanding.

von Holzhausen
United States
About 4 years using the app
February 14, 2025

Loop Returns has been a Game Changer for Capelle Miami. We went from a very manual process in doing returns to an almost set it and forget it process. Loop offers great and speedy customer service, which we always appreciate.

Capelle Miami
United States
Almost 3 years using the app
January 14, 2025

App works good and everytime I needed some help from them the customer support has been on it!

Heat Wave Visual
United States
Over 4 years using the app
Loop replied February 3, 2025

Thanks for the review! We're glad to hear Loop is working well for you and that our support team has been there when you needed help ⭐️💙

February 12, 2025

Loop Returns helps us streamline our returns and exchanges at the customer level and internally. Of course, not one app is perfect and there is a learning curve in the integration and usage of the app. The Loop Returns team, however, helped tremendously and continues in doing so in answering any questions in this regard.

Looking forward to perfecting our process with Loop Returns and ensuring ...

Pajar Canada
Canada
Almost 3 years using the app
January 9, 2025

Excellent support

PAKA®
United States
Over 4 years using the app
Loop replied January 14, 2025

Your support means everything to us!
Thank you for the review 🤩🙌

February 20, 2025

Rece was wonderful!

Shibumi Shade
United States
About 2 years using the app
January 8, 2025

LOOP is an excellent tool for our company to manage returns and exchanges. While the features are impressive, what really stands out to me is their customer support. I truly appreciate working with their team— they are not only knowledgeable but also consistently approachable and eager to help with any issues.

ORTTU
United States
Over 3 years using the app
Loop replied January 14, 2025

Thank you for your thoughtful review 💙⭐️
We're thrilled that Loop has been a valuable tool for your business and that our support team has made such a positive impression. We' ...