Reviews (211)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the returns process, enhancing customer satisfaction, and improving operational efficiency. It promotes exchanges over refunds with features like "Shop Now" and "Instant Exchange." The integration with Shopify and customizable options simplify usage, while comprehensive analytics provide insights into customer behavior. The support team is noted for their responsiveness and expertise, although some merchants report challenges with specific features.

January 2, 2025

Received excellent customer service from Rece! I reached out on NYE expecting someone to get back with me in a few days, and was surprised when I got a response back right away! Rece was so helpful and had already taken the necessary steps needed! By the time I saw the response the issue was resolved and there were only a few things I needed to do on my end to finalize things. Needless to say it was an amazing support experience.

Glam-Aholic Lifestyle
United States
12 months using the app
Loop replied January 7, 2025

Thank you for the fantastic review 💙 We’re so happy Rece could help you promptly and get everything sorted quickly- even on NYE! We appreciate you taking the time to share your experience.

December 20, 2024

Loop's system is great, but it's the people that make the experience phenomenal. Almost every email I send is always due to me not understanding something and within minutes I get a response. Everyone is knowledgeable and helpful, thank you for the service that you provide!

Apollo
United States
About 1 year using the app
Loop replied January 7, 2025

We’re so glad to hear that our team has been able to provide the support you need 🙌
It’s our goal to be as helpful and responsive as possible, and we appreciate you recognizing our efforts. Thanks for choosing Loop! 💙

January 8, 2025

LOOP is an excellent tool for our company to manage returns and exchanges. While the features are impressive, what really stands out to me is their customer support. I truly appreciate working with their team— they are not only knowledgeable but also consistently approachable and eager to help with any issues.

ORTTU
United States
Over 3 years using the app
Loop replied January 14, 2025

Thank you for your thoughtful review 💙⭐️
We're thrilled that Loop has been a valuable tool for your business and that our support team has made such a positive impression. We're always here to help!

December 10, 2024

Loop helps us to provide an automated process for our customers to process returns, exchanges and warranties, without waiting for reps to be live. I love that Loops links seamlessly with Shopify and their 'Shop Now' feature prompts customers to increase their spend with us when exchanging for new products. We are also always assisted by our Loop rep when needed.

Archies Footwear | AU
Australia
Over 1 year using the app
Loop replied January 7, 2025

Thank you for the wonderful feedback! We’re happy to hear that our team is providing the support you need—it's always our goal to make your experience as smooth and efficient as possible 💙

December 16, 2024

I would recommend LOOP to other individuals and companies. We have been using Loop for over 2 years now and each year new updates are made that are very helpful and their support team is excellent. Just recently had a rare issue with our shipping labels generating and the support staff was able to locate and help us resolve the issue within days.

ZANEROBE
Australia
Almost 3 years using the app
Loop replied January 7, 2025

Thank you for taking the time to share your experience 💙
We’re thrilled to hear that the updates and improvements have been helpful, and we’re so glad our support team was able to quickly resolve the issue with your shipping labels. It’s always our priority to provide top-notch support!

December 12, 2024

The app saves us a lot of headache when it comes to returns and exchanges. Selling under garments, we have a unique need for returns and the app has been able to help us handle that in many ways. Their support team has also been quick to respond when it comes to troubleshooting and issues. Nice to speak to a real person and get help when we need it.

BN3TH.ca
Canada
About 4 years using the app
Loop replied January 7, 2025

We appreciate your review 🙌💙
Happy to be a part of making your returns process smoother!

January 14, 2025

App works good and everytime I needed some help from them the customer support has been on it!

Heat Wave Visual
United States
Over 4 years using the app
November 22, 2024

Loop has earned its place as the industry leader for returns/exchanges/warranties. We've been using Loop for several years and it's always the app we have to worry the least about. It works as it should, the backend is user-friendly, the frontend is customer-friendly, and every time I've had a question their support team is prompt, friendly, and incredibly helpful.

Ombraz Armless Sunglasses
United States
Almost 5 years using the app
Loop replied December 10, 2024

Thank you for the amazing review! 💙🙌
We're so glad to hear Loop has been a reliable solution for your business over the years. It’s our goal to make returns and exchanges seamless for both you and your customers!

December 10, 2024

Loop is the perfect returns, exchange and credit platform! We have been using for 3+ years now and it has immensely improved our customers returns experience and journey! So user friendly for both customer and the team in the backend. The loop team is incredibly helpful and great to work with!

Honey Birdette AU
Australia
Over 3 years using the app
Loop replied January 7, 2025

Love to hear that Loop has made such a positive impact on both your customers' returns experience and your team's workflow 🤩
Thanks for being such a fantastic partner over the past 3+ years! 💙

October 30, 2024

We’ve been thrilled with our partnership with Loop Return! Their return portal has seamlessly integrated with our CX platform and Shopify store, making the entire returns process a breeze. This automation has been a game-changer for us, reducing our customer support demand and freeing up our CS agents to focus on other customer inquiries.

Loop Return’s team goes above and beyond with their support. They’ve been incredibly responsive and readily available whenever we needed account adjustments, upgrades, or assistance with new features. The team also excels in guiding us through upgrades, ensuring we’re maximizing all the tools they offer.

If you’re looking for a return solution that’s efficient, reliable, and backed by outstanding support, we highly recommend Loop Return. They’ve streamlined our workflow and helped us create a better experience for our customers.

The Adventure Challenge
United States
Over 2 years using the app
Loop replied November 4, 2024

Wow, we're so glad to hear that our partnership has been such a game-changer for you! 🎉
Seamless integrations and stellar support are what we strive for, and we're thrilled that your team is feeling the benefits.
Thanks for the amazing review! 🙌