Reviews (289)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and user-friendly interface that simplifies returns and exchanges. They praise the responsive customer support and value features like systematic tagging and printerless returns. The app's automation reduces customer service workload, and its robust analytics and WMS integration enhance operational efficiency. Merchants also appreciate the customization options for return policies and support during critical transitions.

June 24, 2025

Loop Returns and Exchanges work great with our Shopify store. I have received nothing by great customer service while they helped onboard us to the Offset program and anytime I have an issue they not only respond quickly but actually help and do things like pre-build the workflow for what I need vs just sending links for me to figure it out on my own. I highly recommend Loop.

Hem Support Wear
United States
10 months using the app
Edited June 22, 2025

We've had a positive experience working with Loop Returns, particularly when it comes to customer support. We recently needed assistance configuring return tags across multiple Shopify instances, and the process was handled quickly and clearly.

Highlights:

Responsive Support: Our inquiry was acknowledged and resolved within the same business day — a big plus when coordinating system-wide tagging ...

SHAPING NEW TOMORROW INTERNATIONAL
Germany
7 months using the app
Loop replied June 13, 2025

Thank you for the thoughtful review! 🙌 We’re thrilled to hear that our team could provide clear, same-day support setting up those tags across your stores. Seeing what a ...

June 3, 2025

Wonderful app and even better customer service! We have been using Loop Returns for a little over a year and it has made our lives SO much easier.

Bunny and Babe Winnetka
United States
Over 1 year using the app
Loop replied June 13, 2025

Thanks for being with us for the past year 🥳 We’re thrilled that Loop has been such a game-changer for you!

May 11, 2025

I've had a few times where i have contacted Loop for support, and i must say all the staff are super friendly and quick to resolve any issues.

I have recently been in touch with Emma Pennington a few times, and she is brilliant! Nothing is too much trouble for her and she is very patient and understanding too.

I highly recommend Loop!

Hunt and Haul
United Kingdom
5 months using the app
Loop replied June 13, 2025

Thank you so much for the kind words! We’re lucky to have Emma on our team 💛 and are so glad you've had a great experience with us!

May 5, 2025

I would say the customer service is the best part of working with Loop Returns. As a small business, you can feel like a jack of all trades but a master of none. The support we have had from Loop Customer Support team has helped us build the confidence we need to start feeling like a master of Loop Returns!

by Kin Aesthetics
United States
5 months using the app
Loop replied June 13, 2025

We love this so much 🙌 Thanks for sharing, reviews like these mean the world to us!

June 24, 2025

I uninstalled this app and was told my subscription was cancelled, yet I’m still being charged. I’ve contacted support multiple times with barely any response. To make matters worse, I can’t even log in to my account because the one-time login code never arrives. There’s no way to manage billing or get proper help. Really disappointing experience — I wouldn’t recommend this app based on their ...

Moss Made
Australia
5 months using the app
Loop replied June 30, 2025

We’re very sorry to hear about your experience and totally understand your disappointment. Our team has followed up directly and has issued a refund. If you ever decide to ...

June 11, 2025

Has made my life significantly easier and customer support team is great, and responds fast. If you have a business that issues exchanges or returns you would be dumb not to use them!

ProSlide Sports
United States
About 1 month using the app
Loop replied June 13, 2025

So glad to hear that Loop's making life easier! 🙌 We’re especially proud of our support team for delivering fast, helpful service. Thanks for the glowing review, it means a ...

April 29, 2025

Loop makes our return process seamless for both clients and our team. Not to mention, reliable and kind customer service as well.

BODE
United States
8 months using the app
Loop replied June 13, 2025

Love hearing that Loop is making your process seamless 🙌 Thanks for the kind words, we’re always here if you need anything!

May 27, 2025

Terrible customer service and support. After using this app for a year we are trying to cancel and they handball you around different departments. There is literally no support or settings for cancelling your subscription.

CUPCKE Apparel
Australia
Over 1 year using the app
Loop replied June 13, 2025

We’re really sorry to hear about your experience 😔 We appreciate your feedback and would love the opportunity to make things right. It looks like you're already in touch with ...

June 9, 2025

I had a meeting with lindsey and she was extremely helpful! she walked me through all the things i needed to know and was an absolute delight to work with. This company is the real deal and they really care about their customers.

Luvo Store
Australia
Almost 4 years using the app
Loop replied June 13, 2025

Huge shoutout to Lindsey! We're so happy she made your experience smooth and enjoyable 💛