Reviews (424)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for streamlining returns, reducing support tickets, and enhancing post-purchase experiences. Its self-service platform integrates well with Shopify and systems like Brightpearl, offering a user-friendly interface and extensive configuration options. Automation capabilities are a major benefit, saving time and money. Customer support is consistently responsive and knowledgeable, providing effective assistance. The app is valued for simplifying returns and exchanges efficiently.
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Unable to log in and there is no way to re-set my password that works. I emailed support hopefully they respond soon but I have never had an app with such challenges logging in and my customers are getting very upset.
Loop has transformed our business with a self-service platform where customers can create and ship back their returns & exchanges with ease. The implementation is simple, and the set-up is intuitive.
The Support team is exceptional. No question is too big or too small, and the response time is excellent. They go above and beyond pointing me to a self-help article, and actually dig in and help come up with solutions to questions.
Highly recommend Loop!
Fast, helpful and accurate support!
Every one in a while the platform and its comms are confusing for our customers/team. But every time we've reached out for clarity, the Loop team has been very helpful.
Thank you very much for your help, Rece G. Your support was both helpful and quick. Amazing work with you
Takes the guess work out of returns/exchanges. The process is almost fully auto-mated for us at this point thanks to Loop. And when we have questions or need guidance, their customer success agents are incredibly helpful (shout out to Ninthuga for walking me through some trouble shooting!).
Loop's customer service and expertise in navigating Shopify stores is great!
Customer service support Reece is TOP NOTCH... seriously the only one who can figure out every issue at lightening speed. Always appreciate his timely and helpful reply!
Support team quick to respond and Emma was super helpful!
Emma answered my question swiftly and clearly, without being wordy, and got straight to the point. Thanks again, Emma!
