Reviews (444)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app streamlines returns and exchanges for customers and staff, cutting support tickets and back‑and‑forth. It’s described as easy to set up, with smooth onboarding and strong integrations with Shopify, 3PLs, and tools like Brightpearl. Many highlight powerful automations that handle most cases, reliable multi‑store performance, and exceptional support that quickly resolves issues, builds custom workflows, and adds features based on feedback.
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Support specialist Rece was so helpful in getting to the bottom of an issue that we were experiencing. He was patient, informative and very friendly. Great experience with Loop's support team.
We were unbelievably impressed by the customer service and support that Brooke McCormick provided during onboarding - above and beyond. The app is working great and any issues addressed immediately.
Loop has been a great partner to work with. Their team is always responsive, knowledgeable, and available to help whenever we run into an issue or need assistance with setup or configuration. They’ve made the entire process much easier, and it’s reassuring to know we have a team we can rely on when questions come up. We really appreciate their continued support and partnership!
Unable to log in and there is no way to re-set my password that works. I emailed support hopefully they respond soon but I have never had an app with such challenges logging in and my customers are getting very upset.
We're sorry to hear you had this experience! It looks like our support team was able to resolve this for you. Please don't hesitate to reach out if anything else comes up.
Support team has been responsive & helpful in getting this app running in our shop.
I was having the same password issue noted in other reviews. Reached out to support & they responded the next day with a reset to get logged in.
very patience and resourceful - have been working with loop for years now.
Same issue. Cannot reset password...
Emma from customer support was incredibly responsive to a technical glitch that would not allow us to connect our carrier account. She communicated with her internal team immediately and kept us well advised along the way. Our problem was quickly resolved.
Rece was so helpful and professional. He resolved our issue quickly!
support is non-existant. We have a question that is urgent and remains unanswered after many days. Simply not good enough.
We're very sorry for the frustration you experienced and are glad to see you've been in contact with support. We take your feedback seriously and have shared it internally.
