Reviews (382)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its responsive customer support and user-friendly interface, which facilitates quick issue resolution and easy navigation. They appreciate its seamless integration with Shopify, customization options, and workflow automation that boost operational efficiency. The quick setup and onboarding process is also noted for enabling a smooth transition and immediate operational benefits, making it a valuable tool for managing returns and exchanges.
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Thanks for the stars! ⭐ We’re happy to have you with us and we’re here anytime if you need anything!
Productive and proactive reps who bring good incentives for growing the relationship while offering good value and not just upsells.
Thank you for your kind words! 🙌
We're thrilled to hear that you've had a positive experience with our team. Looking forward to growing our partnership further 💙
The customer service at Loop is great! Super attentive and quick to respond and find a solution for you.
We love hearing this! Thank you for sharing!
Loopreturns has been super helpful to our store. They have a great support system and reply quickly to any issues or questions that we have. Our returns are fully automated and run smoothly without any issues. We're really happy with our experience with Loopreturns and are renewing our agreement with Loopreturns soon.
Thanks for your amazing feedback! We love hearing about your great experience with us and are excited to continue supporting your brand!
We have been really unhappy with this app. We have zero support. When you send a support ticket, it may take days for them to get back to you, if they get back to you at all. They will not call you or schedule a meeting if there is an issue, so instead, it becomes days' worth of emails back and forth and a waste of valuable time. We find it glitchy and not user-friendly and not worth the money.
Thank you for providing these feedback- we're very sorry to hear about your experience. This doesn't align with the level of service we aim to provide. We're actively addressing these issues and have made your MSM aware.
We have been using Loop for 6 months and have found it challenging to work with. It becomes expensive to achieve the functionality required to be effective. Doesn't work with international returns, even the ones it should work with. Easypost and loop support won't solve your problem but will keep you locked in for 12 months of pain and excess customer service trying to work around the issues.
Thank you for taking the time to share your experience with Loop. We do apologize that you had a frustrating one and would like to discuss further. Your account manager is actively looking into this and will be in touch!
Works pretty flawlessly. Lots of great features and customizations. Highly recommend for scaling up your business, improving your return rate, and retaining more revenue.
We love hearing this! Thanks for these kind words! 💙
Loop has really helped us push exchanges and make the entire return experience as easy as possible for our customers. The advanced analytics are great, giving us helpful insights on who is returning items a lot, products etc. A game changer!
Thanks for this insightful review! We love hearing about your experience with us! Happy Friday 🥳
Our customers love Loop, and we do too. A great user interface for admins and customers and abundant customization of returns and exchanges are why we chose the software in the first place. It's easily the best returns software in e-commerce.
One thing we love is that the Loop team continued to develop incredible features and consistently add value to what we were already paying for.
Thanks for taking the time to leave us this review! It's awesome to hear that both you and your customers love Loop.