Reviews (443)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app streamlines returns and exchanges for customers and staff, cutting support tickets and back‑and‑forth. It’s described as easy to set up, with smooth onboarding and strong integrations with Shopify, 3PLs, and tools like Brightpearl. Many highlight powerful automations that handle most cases, reliable multi‑store performance, and exceptional support that quickly resolves issues, builds custom workflows, and adds features based on feedback.
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Wendy is GREAT!
Emma was great!
This review is truly music to our ears! Thanks for sharing!
Great support from Emma.
We love hearing about your positive experience using Loop! Thanks for sharing!
Great Support from Loop's Customer service team: fast, clear and detailed explanations that help understand the issues encountered as well as find the correct solutions to the problems.
Keep on the great work!
Ninthuga was very helpful and fast :)
We'll be sure to let our customer service team know about your great experience! Excited to continue working together 🙌
If you want a company who puts you in a "contract" that they claim auto renews and that they refuse to allow to get you out of unless you pay the remaining year when you have already used them for 2 years. Choose this app. For the headache in dealing with their billing, trying to cancel the app and get away from them- you might as well just hire or handle your own returns. It is more of a headache to deal with them and they don't care about their clients or if you have been a client of them for a year or more they treat you like shit when you try to leave or make changes. ABSOLUTELY HORRIBLE. If I would have known it was going to be like this- I would have never paid them $1 or signed up with them... I am so upset that I have supported them and this app for two years and they treat their clients like this!
Thank you for leaving this review and sharing your concerns- we’re truly sorry to hear about your experience as we strive to provide excellent service and ensure our customers are satisfied every step of the way.
Your feedback is crucial for us to improve, and we take it seriously. A member of our team has reached out as we’d love the opportunity to discuss this further.
Excellent support
Your support means everything to us!
Thank you for the review 🤩🙌
Always ready to help in a sec!
Thanks for sharing your great experience with us! 💙
We’ve been using Loop for over a year now and it has truly transformed our returns experience. By integrating it with Shopify and Brightpearl, we’ve been able to automate and streamline our processes, taking the work out of managing returns for our team. We particularly value the vast array of new features Loop consistently launches; they allow us to stay ahead of evolving customer expectations.
They tried to book a demo instead of just letting me download the most basic plan. I didn't get that far (deleted the app right away), but other people are saying they'll try to make you sign up for a 12 month contract. Either way, my review is here because that's really misleading bait and switch marketing if the contract is not advertised up front.
We appreciate your feedback and are sorry to learn about your experience.
Our demo process is designed to ensure our merchants are set up for success. This allows us to tailor our platform to meet the specific needs of each individual brand.
We’d be happy to discuss this further if you’re interested!
You cannot access their system until you schedule a phone call. Not convenient
We appreciate your feedback and are sorry to learn you didn’t have a great experience with Loop.
Our current process is designed to ensure our merchants are set up for success. Talking with a Loop expert allows us to tailor our platform to meet the specific needs of each individual brand.
We’d be happy to discuss this further if you’re interested!
