Reviews (424)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for streamlining returns, reducing support tickets, and enhancing post-purchase experiences. Its self-service platform integrates well with Shopify and systems like Brightpearl, offering a user-friendly interface and extensive configuration options. Automation capabilities are a major benefit, saving time and money. Customer support is consistently responsive and knowledgeable, providing effective assistance. The app is valued for simplifying returns and exchanges efficiently.
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very helpful customer service team to help you through any issues that arise. I am very satisfied with this app
We’re so glad you had a great experience with our support team 🤩💙 Thanks for your review and for trusting Loop!
Got all the help I needed.
Happy to hear we could assist you! Thanks for the review 💙⭐️
Easy to use with quick and reliable support. Highly recommend.
Thank you for the 5 ⭐️'s! We appreciate your recommendation and look forward to continuing to support you!
Wendy is GREAT!
Great application and excellent support!
We appreciate your feedback! It’s great to know both the app and support have impressed you ⭐️
Fast and helpful support!
We appreciate your feedback! Our team is always happy to help. Thank you for sharing! 🙌
Quick response from the Support Team!
Thanks for the review! Quick responses are what we aim for 🙌
I could not test the app, because an onboarding call is mandatory. I don't need an onboarding call. It's a waste of time. Make it optional and not mandatory.
Helpful support team
Thanks so much for leaving a review! We’re glad our support team was able to help 🙌
Once you "install" the app, you can't even try it. Instead, they force you to do a Zoom call and the link to book a call didn't even work.
Pricing is not transparent at all, they have a subscription fee and a cost per return.
The usage fees aren't displayed on their website or mentioned on the Shopify app store page.
They only integrate with Shopify, so you won't be able to use Loop if you have any plans to change your e-commerce platform.
They only do 12-month minimum contracts.
1. Misleading marketing
2. No free trial
3. Opaque pricing
Too many red flags for me.
I'm shocked Shopify would even approve this app.
Thank you for leaving this review and sharing your concerns- all of this feedback is heard and has been relayed to our team. Our top priority is ensuring everyone has a great experience with us and I am sorry to hear you feel this was not the case.
We genuinely believe that if you choose to become a customer in the future, you'll find our platform to be a valuable asset for your business. Someone will reach out if you are open to discussing this further.
