Reviews (424)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for streamlining returns, reducing support tickets, and enhancing post-purchase experiences. Its self-service platform integrates well with Shopify and systems like Brightpearl, offering a user-friendly interface and extensive configuration options. Automation capabilities are a major benefit, saving time and money. Customer support is consistently responsive and knowledgeable, providing effective assistance. The app is valued for simplifying returns and exchanges efficiently.

March 24, 2025

Getting to learn the product, so I will be in a better position to provide feedback in the near future.

TONA Activewear
United States
About 2 years using the app
Loop replied April 8, 2025

Welcome aboard! 👋 We’re excited to have you and can’t wait to hear your thoughts as you get more familiar. Reach out anytime, we’re here to help every step of the way!

Edited January 13, 2026

Very helpful and detailed. I appreciated the support!

needed.
United States
About 2 years using the app
Loop replied February 3, 2025

Thank you for the 5 ⭐️'s! We're always here to help.

February 20, 2025

Rece was wonderful!

Shibumi Shade
United States
About 2 years using the app
Loop replied February 28, 2025

We’ll be sure to pass this along to Rece! Thanks for the shoutout 🙌

November 22, 2025

Support team is really helpful!!!

Liaison the Label
United States
4 months using the app
April 29, 2025

Rece is always open to help, and provide support so fast! Super happy with Loop

Indyeva
Canada
Over 1 year using the app
Loop replied June 13, 2025

Big shoutout to Rece! We're so glad they’ve made your Loop experience even better. Thanks for the love 💙

April 9, 2025

Great app! Makes handling customer returns easy!

TiScrubs
United States
Over 1 year using the app
Loop replied June 13, 2025

Music to our ears 🎶 Thanks for the love, glad to hear Loop’s keeping your returns easy and stress-free!

December 11, 2024

Highly recommended app especially their customer service!

Wondery
United States
Over 1 year using the app
Loop replied January 7, 2025

Thank you for the 5 ⭐️'s! Excited to keep building success together!

April 23, 2025

They were very helpful.

Bryr Studio
United States
Over 1 year using the app
Loop replied June 13, 2025

Thanks for taking the time to leave a review! We’re glad we could help, always here when you need us 💙

Edited September 18, 2025

App works great and very good support.

Surprizeshop
United Kingdom
Over 1 year using the app
Loop replied November 4, 2024

We love to help and make things simple for our merchants! Thanks for the review 💙⭐️

November 12, 2024

Easy to Use, Monitor and Process Requests.

Rest (CA)
Hong Kong SAR
Over 1 year using the app
Loop replied November 18, 2024

Thanks for your positive feedback!
We’re so happy to know that Loop is working well for you. 💙⭐️