Reviews (382)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its responsive customer support and user-friendly interface, which facilitates quick issue resolution and easy navigation. They appreciate its seamless integration with Shopify, customization options, and workflow automation that boost operational efficiency. The quick setup and onboarding process is also noted for enabling a smooth transition and immediate operational benefits, making it a valuable tool for managing returns and exchanges.

Edited June 26, 2025

Always ready to help in a sec!

ALOHAS
Spain
About 4 years using the app
Loop replied May 11, 2023

Thanks for sharing your great experience with us! 💙

March 7, 2025

You cannot access their system until you schedule a phone call. Not convenient

ProTrendyz
United States
4 minutes using the app
Loop replied April 8, 2025

We appreciate your feedback and are sorry to learn you didn’t have a great experience with Loop.

Our current process is designed to ensure our merchants are set up for success. Talking with a Loop expert allows us to tailor our platform to meet the specific needs of each individual brand.

We’d be happy to discuss this further if you’re interested!

April 25, 2025

Anytime I have reached out to them for any questions they have been very quick and diligent in responding. So I am very happy with this aspect.

LG beauty
United States
April 29, 2025

Rece is always open to help, and provide support so fast! Super happy with Loop

Indyeva
Canada
Over 1 year using the app
Loop replied June 13, 2025

Big shoutout to Rece! We're so glad they’ve made your Loop experience even better. Thanks for the love 💙

December 18, 2025

Cotopaxi
United States
Over 8 years using the app
January 6, 2026

BOAST
United States
Almost 4 years using the app
December 17, 2025

Mezlan Warehouse
United States
Almost 5 years using the app
November 20, 2025

Pair Eyewear
United States
About 5 years using the app
December 15, 2025

UndrDog
United States
Almost 2 years using the app
November 10, 2025

Generation Love
United States
About 3 years using the app