Reviews (446)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app streamlines returns and exchanges for customers and staff, cutting support tickets and back‑and‑forth. It’s described as easy to set up, with smooth onboarding and strong integrations with Shopify, 3PLs, and tools like Brightpearl. Many highlight powerful automations that handle most cases, reliable multi‑store performance, and exceptional support that quickly resolves issues, builds custom workflows, and adds features based on feedback.

February 4, 2025

Got all the help I needed.

What Waist
United States
Over 1 year using the app
Loop replied February 12, 2025

Happy to hear we could assist you! Thanks for the review 💙⭐️

January 27, 2025

Quick response from the Support Team!

Nuudii System
United States
12 months using the app
Loop replied February 3, 2025

Thanks for the review! Quick responses are what we aim for 🙌

Edited January 13, 2026

Very helpful and detailed. I appreciated the support!

needed.
United States
About 2 years using the app
Loop replied February 3, 2025

Thank you for the 5 ⭐️'s! We're always here to help.

Edited January 13, 2026

App works good, support is always on point.

Heat Wave Visual
United States
Over 5 years using the app
Loop replied February 3, 2025

Thanks for the review! We're glad to hear Loop is working well for you and that our support team has been there when you needed help ⭐️💙

January 9, 2025

Great application and excellent support!

ASTA RESORT
United States
About 1 year using the app
Loop replied January 14, 2025

We appreciate your feedback! It’s great to know both the app and support have impressed you ⭐️

December 31, 2024

Was super helpful and fixed my issue quickly!

Nursing Queen
United States
Over 3 years using the app
Loop replied January 7, 2025

Thanks for sharing your experience 💙
Thrilled to hear we could help resolve your issue quickly. We’re always here if you need anything!

December 30, 2024

Easy to use with quick and reliable support. Highly recommend.

Blauer Board Shop
United States
Over 1 year using the app
Loop replied January 7, 2025

Thank you for the 5 ⭐️'s! We appreciate your recommendation and look forward to continuing to support you!

December 11, 2024

Highly recommended app especially their customer service!

Wondery
United States
Over 1 year using the app
Loop replied January 7, 2025

Thank you for the 5 ⭐️'s! Excited to keep building success together!

November 13, 2024

Great support and great tool

WRK
United States
4 months using the app
Loop replied November 18, 2024

Thank you for the 5 ⭐️'s!
We’re so glad to hear that you’re happy with both our support and the tool.

November 12, 2024

Easy to Use, Monitor and Process Requests.

Rest (CA)
Hong Kong SAR
Over 1 year using the app
Loop replied November 18, 2024

Thanks for your positive feedback!
We’re so happy to know that Loop is working well for you. 💙⭐️