Reviews (424)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for streamlining returns, reducing support tickets, and enhancing post-purchase experiences. Its self-service platform integrates well with Shopify and systems like Brightpearl, offering a user-friendly interface and extensive configuration options. Automation capabilities are a major benefit, saving time and money. Customer support is consistently responsive and knowledgeable, providing effective assistance. The app is valued for simplifying returns and exchanges efficiently.
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Great Support Team always so helpful
Thanks for the love! 💙
We just are onboarding Loop and so far so good!
Everything from our first meeting with our rep, Johnny, who really explained Loop in the most engaging way, to the initial phases have been exactly what we wanted. Effortless, simple and accessible!
They tried to book a demo instead of just letting me download the most basic plan. I didn't get that far (deleted the app right away), but other people are saying they'll try to make you sign up for a 12 month contract. Either way, my review is here because that's really misleading bait and switch marketing if the contract is not advertised up front.
We appreciate your feedback and are sorry to learn about your experience.
Our demo process is designed to ensure our merchants are set up for success. This allows us to tailor our platform to meet the specific needs of each individual brand.
We’d be happy to discuss this further if you’re interested!
Great Support from Loop's Customer service team: fast, clear and detailed explanations that help understand the issues encountered as well as find the correct solutions to the problems.
Keep on the great work!
Ninthuga was very helpful and fast :)
We'll be sure to let our customer service team know about your great experience! Excited to continue working together 🙌
Great support and great tool
Thank you for the 5 ⭐️'s!
We’re so glad to hear that you’re happy with both our support and the tool.
Fast, easy, and accurate assistance
That’s what we’re going for! Thanks for taking the time to share your experience, we’re here whenever you need us.
Excellent support
Your support means everything to us!
Thank you for the review 🤩🙌
Always ready to help in a sec!
Thanks for sharing your great experience with us! 💙
You cannot access their system until you schedule a phone call. Not convenient
We appreciate your feedback and are sorry to learn you didn’t have a great experience with Loop.
Our current process is designed to ensure our merchants are set up for success. Talking with a Loop expert allows us to tailor our platform to meet the specific needs of each individual brand.
We’d be happy to discuss this further if you’re interested!
Multiple days to onboard the platform ,not plug and play, sends customers to different website for returns.
We appreciate your feedback and are sorry to hear about your experience with Loop.
Our onboarding process is designed to set merchants up for success from day one, which sometimes means setup takes a bit longer.
We’d love the chance to discuss this further and make things right if you’re open to it!
