Reviews (443)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app streamlines returns and exchanges for customers and staff, cutting support tickets and back‑and‑forth. It’s described as easy to set up, with smooth onboarding and strong integrations with Shopify, 3PLs, and tools like Brightpearl. Many highlight powerful automations that handle most cases, reliable multi‑store performance, and exceptional support that quickly resolves issues, builds custom workflows, and adds features based on feedback.
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You cannot access their system until you schedule a phone call. Not convenient
We appreciate your feedback and are sorry to learn you didn’t have a great experience with Loop.
Our current process is designed to ensure our merchants are set up for success. Talking with a Loop expert allows us to tailor our platform to meet the specific needs of each individual brand.
We’d be happy to discuss this further if you’re interested!
***Ignore the reply from LOOP, nearly 3 months in and still yet to have my first return, this is a warning, you can take it or leave it, up to you =]
We're really sorry for the rocky start and totally understand the frustration. Our team is actively working with you now to get things resolved. We appreciate your patience and look forward to turning things around 🙏
Loopreturns has been super helpful to our store. They have a great support system and reply quickly to any issues or questions that we have. Our returns are fully automated and run smoothly without any issues. We're really happy with our experience with Loopreturns and are renewing our agreement with Loopreturns soon.
Thanks for your amazing feedback! We love hearing about your great experience with us and are excited to continue supporting your brand!
Ninthuga resolved our issue responsibly and quickly, and we’re very satisfied with Loop Returns.
We love working with Loop! They are easy to work with, and their support is quick and attentive - Rece rocks!
You rock, too! 🎸 We’re so glad to hear Rece has made your experience with Loop even better, we’ll make sure to pass along the kudos. Thanks for the love and for being such a great partner! 💙
The team over at Loop is SO WONDERFUL and responsive! We are a small team and it helps to have partners who truly support and help.
Go Loop! And bit shout out to Rece!!!
Thanks for the fantastic review! 🤩
We’re glad to hear that Rece and the team have been able to provide the support you need. We understand the importance of having reliable partners, and we're so happy to be that for you. 💙
Productive and proactive reps who bring good incentives for growing the relationship while offering good value and not just upsells.
Thank you for your kind words! 🙌
We're thrilled to hear that you've had a positive experience with our team. Looking forward to growing our partnership further 💙
Works pretty flawlessly. Lots of great features and customizations. Highly recommend for scaling up your business, improving your return rate, and retaining more revenue.
We love hearing this! Thanks for these kind words! 💙
