Reviews (424)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for streamlining returns, reducing support tickets, and enhancing post-purchase experiences. Its self-service platform integrates well with Shopify and systems like Brightpearl, offering a user-friendly interface and extensive configuration options. Automation capabilities are a major benefit, saving time and money. Customer support is consistently responsive and knowledgeable, providing effective assistance. The app is valued for simplifying returns and exchanges efficiently.

October 14, 2025

Outcast USA
Australia
Over 2 years using the app
June 18, 2025

SOPHIEGRACE
Canada
About 4 years using the app
October 9, 2025

Bombas
United States
Over 2 years using the app
October 7, 2025

Alembika U.S.
United States
Over 2 years using the app
March 7, 2025

ettitude
Australia
Over 3 years using the app
Loop replied April 8, 2025

Grateful for the 5 stars! ⭐️ Always here to support your team with whatever you need!

October 28, 2024

Nominal
United States
Over 3 years using the app
Loop replied November 4, 2024

Thank you for the 5 ⭐️'s!

March 26, 2025

Dashing Diva
United States
Over 3 years using the app
Loop replied April 8, 2025

We appreciate the love! Thanks so much for taking the time to leave a review, glad you’re having a great experience with Loop 💙

September 11, 2025

Evelyn & Bobbie
United States
Over 2 years using the app
May 1, 2025

ALPAKA
United States
Over 2 years using the app
March 19, 2025

SpotOn
United States
Almost 2 years using the app
Loop replied April 8, 2025

Thanks for the rating! 🙌 We’re here whenever you need anything at all!