Reviews (424)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants praise this app for streamlining returns, reducing support tickets, and enhancing post-purchase experiences. Its self-service platform integrates well with Shopify and systems like Brightpearl, offering a user-friendly interface and extensive configuration options. Automation capabilities are a major benefit, saving time and money. Customer support is consistently responsive and knowledgeable, providing effective assistance. The app is valued for simplifying returns and exchanges efficiently.
Refine
-
By rating
Thanks for the stars! ⭐ We’re happy to have you with us and we’re here anytime if you need anything!
One of the best. 10/10
Ninthuga resolved our issue responsibly and quickly, and we’re very satisfied with Loop Returns.
We love working with Loop! They are easy to work with, and their support is quick and attentive - Rece rocks!
You rock, too! 🎸 We’re so glad to hear Rece has made your experience with Loop even better, we’ll make sure to pass along the kudos. Thanks for the love and for being such a great partner! 💙
The team over at Loop is SO WONDERFUL and responsive! We are a small team and it helps to have partners who truly support and help.
Go Loop! And bit shout out to Rece!!!
Thanks for the fantastic review! 🤩
We’re glad to hear that Rece and the team have been able to provide the support you need. We understand the importance of having reliable partners, and we're so happy to be that for you. 💙
Productive and proactive reps who bring good incentives for growing the relationship while offering good value and not just upsells.
Thank you for your kind words! 🙌
We're thrilled to hear that you've had a positive experience with our team. Looking forward to growing our partnership further 💙
The customer service at Loop is great! Super attentive and quick to respond and find a solution for you.
We love hearing this! Thank you for sharing!
10/10 for their support team
Having timely and helpful support when something comes up is extremely important.
Being new to this App, we have had lots of questions which are always promptly answered.
We are loving the user friendly nature of Loop and it has been a welcomed addition to our platform.
We love hearing how user friendly you find Loop! Thanks for leaving these kind words!
Loopreturns has been super helpful to our store. They have a great support system and reply quickly to any issues or questions that we have. Our returns are fully automated and run smoothly without any issues. We're really happy with our experience with Loopreturns and are renewing our agreement with Loopreturns soon.
Thanks for your amazing feedback! We love hearing about your great experience with us and are excited to continue supporting your brand!
We considered several different apps to handle product returns, but Loop Returns checked all the boxes for us. The integration with Shopify was easy and the customizability of the platform allowed us to tailor the customer experience. The onboarding was great and our specialist was quick to provide assistance and support as needed to get us up and running right away. Highly recommended.
Thank you for sharing your positive experience with us! We appreciate your recommendation and look forward to continuing to support your business 🙌
We have been really unhappy with this app. We have zero support. When you send a support ticket, it may take days for them to get back to you, if they get back to you at all. They will not call you or schedule a meeting if there is an issue, so instead, it becomes days' worth of emails back and forth and a waste of valuable time. We find it glitchy and not user-friendly and not worth the money.
Thank you for providing these feedback- we're very sorry to hear about your experience. This doesn't align with the level of service we aim to provide. We're actively addressing these issues and have made your MSM aware.
We have been using Loop for 6 months and have found it challenging to work with. It becomes expensive to achieve the functionality required to be effective. Doesn't work with international returns, even the ones it should work with. Easypost and loop support won't solve your problem but will keep you locked in for 12 months of pain and excess customer service trying to work around the issues.
Thank you for taking the time to share your experience with Loop. We do apologize that you had a frustrating one and would like to discuss further. Your account manager is actively looking into this and will be in touch!
Works pretty flawlessly. Lots of great features and customizations. Highly recommend for scaling up your business, improving your return rate, and retaining more revenue.
We love hearing this! Thanks for these kind words! 💙
We moved to Loop a couple of years ago had a GREAT onboarding lead which made the process easy to understand for our store set up needs and we've been SO pleased with them ever since. Help desk team is responsive, tech team is ON TOP of any bug that might arise and we have a knowledgeable account lead in our product vertical! The platform is a BIG timesaver for us + offers our customers a great path/experience for their return needs. We're happily renewing our contract.
Thanks for being such a loyal customer! We can't wait to continue supporting you and watching your company grow!
Loop has made a huge difference in how we manage returns, exchanges and refunds. Their tool does 95% of the work for me and allows me to focus on growing my store.
I'm excited to see how they can retain additional revenue in the future and also learn more about customer trends, sizing and more. Would definitely recommend them + their team!
We're excited to continue growing with you! Thank you for these kind words!!
Loop has really helped us push exchanges and make the entire return experience as easy as possible for our customers. The advanced analytics are great, giving us helpful insights on who is returning items a lot, products etc. A game changer!
Thanks for this insightful review! We love hearing about your experience with us! Happy Friday 🥳
Our customers love Loop, and we do too. A great user interface for admins and customers and abundant customization of returns and exchanges are why we chose the software in the first place. It's easily the best returns software in e-commerce.
One thing we love is that the Loop team continued to develop incredible features and consistently add value to what we were already paying for.
Thanks for taking the time to leave us this review! It's awesome to hear that both you and your customers love Loop.
