Reviews (238)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the returns and exchanges process, enhancing customer satisfaction and operational efficiency. It features options like "Shop Now" to boost purchases during returns, printerless returns, and instant exchanges. The app integrates well with systems like Warehouse Management Systems and Shopify, offers detailed analytics, and provides customizable options. Merchants also praise the responsive and effective customer support team.

December 31, 2024

Was super helpful and fixed my issue quickly!

Nursing Queen
United States
Over 3 years using the app
Loop replied January 7, 2025

Thanks for sharing your experience 💙
Thrilled to hear we could help resolve your issue quickly. We’re always here if you need anything!

November 5, 2024

Loop is a great returns solution and they have an awesome Customer Service. Whenever we have issues with the app, their team is one email away and is super fast with the resolution. No downtime on our end which is super awesome.

Section 119
United States
About 4 years using the app
Loop replied November 7, 2024

Thank you for sharing your experience! 🙌💙
We’re thrilled that our team has been able to provide fast, effective solutions whenever you've had any issues. Our goal is to keep ...

October 30, 2024

We’ve been thrilled with our partnership with Loop Return! Their return portal has seamlessly integrated with our CX platform and Shopify store, making the entire returns process a breeze. This automation has been a game-changer for us, reducing our customer support demand and freeing up our CS agents to focus on other customer inquiries.

Loop Return’s team goes above and beyond with their ...

The Adventure Challenge
United States
Over 2 years using the app
Loop replied November 4, 2024

Wow, we're so glad to hear that our partnership has been such a game-changer for you! 🎉
Seamless integrations and stellar support are what we strive for, and we're thrilled ...

November 4, 2024

I've had a great experience when reaching out for help from Loop. Someone gets back to you in less than 24 hours and is always will to give details instead of sending you a link to a help center article that you may have already read. Gabbi has been super helpful!

ILIA Beauty
United States
3 months using the app
Loop replied November 7, 2024

Thank you so much for your kind words! 💙
We’re thrilled to hear that your experience with Loop has been positive and that Gabbi has been supportive. Our team strives to ...

February 20, 2025

LOOP has made returns/exchanges seamless and reduced the stress!
Customer service was also very quick to resolve any questions.

Rosie Assoulin
United States
4 months using the app
February 4, 2025

Got all the help I needed.

What Waist
United States
Over 1 year using the app
Loop replied February 12, 2025

Happy to hear we could assist you! Thanks for the review 💙⭐️

December 31, 2024

Really great support team who have helped us navigate onboarding in a smooth, timely manner. Thank you!

Piyama USD
Australia
2 months using the app
Loop replied January 7, 2025

Thanks for the great feedback 💙🤩
We're happy to hear our support team made your onboarding smooth and timely.

February 10, 2025

Everyone at the Support team at LOOP is super helpful. All my questions are answered within a great timeframe!

Gottex
United States
4 months using the app
Loop replied February 12, 2025

Thanks for the great feedback! We’re happy to hear our team has been responsive and helpful - we’re always here for you 💙🤝

February 20, 2025

Quick support and good functionality for returns, exchanges, incentive credit.

Shopify/Loop needs a way to have their reconciliations match as it would be ideal for Shopify to be source of truth for net sales. Seems like a Shopify limitation.

DC Shoes
United States
About 1 year using the app
January 10, 2025

Exceptional customer service experience with Jackie O and Reese P.

Thanks for the always prompt and insightful assistance.

MUNICIPAL
United States
Over 1 year using the app
Loop replied January 14, 2025

Thank you for your kind words 💙 🤩
We're thrilled Jackie O and Reese P provided such exceptional service.