Reviews (217)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its excellent customer support and smooth integration with Shopify. Its user-friendly interface and automation significantly ease the workload on customer service teams by streamlining returns and exchanges. Features like analytics, "Shop Now," and printerless returns enhance customer retention and simplify processes. Regular updates and customization options further improve functionality, positively impacting customer satisfaction and revenue retention.

January 15, 2025

Amazing support with Rece!
Loop is easy to use and very customizable
Love our return software

Woxer
United States
9 months using the app
Loop replied February 3, 2025

Helping you create a seamless returns experience is what we're all about. Thanks for the glowing review 🤩💙

November 6, 2024

Thornton on the support team has been a great help and helped me resolve my issues promptly! Thanks again, Thornton!

State and Liberty Clothing Company
United States
Over 1 year using the app
Loop replied November 18, 2024

Thank you for the review! 💙⭐️
So happy to hear Thornton has made such a positive impact. We’ll be sure to pass along your kind words to him!

January 9, 2025

Great application and excellent support!

ASTA RESORT
United States
About 1 year using the app
Loop replied January 14, 2025

We appreciate your feedback! It’s great to know both the app and support have impressed you ⭐️

Edited November 18, 2024

*Edited review after resolution.

I faced a lot of issues onboarding Loop, and it took over a month. But now it's up and running, and it's a helpful tool for our brand. I still feel support was lackluster until I really put the screws on them. But they figured it out eventually.

Compared to what else is available, they're a top option.

Project Ratchet
Sweden
About 1 month using the app
November 1, 2024

Really helpful support. Was really easy to find help and my issue was responded and dealt with in a very timely manner.

Surprizeshop
United Kingdom
9 months using the app
Loop replied November 4, 2024

We love to help and make things simple for our merchants! Thanks for the review 💙⭐️

January 16, 2025

Great Support team. Fast response times and easy solutions.

BlackStrap®
United States
4 months using the app
Loop replied February 3, 2025

Thanks for the great feedback! Glad our team could help quickly and easily- here whenever you need us! 💙

January 14, 2025

Emma Pennington did a great job with the customer support.

Galway Bay Apparel, LLC
United States
7 months using the app
Loop replied February 3, 2025

We're thrilled to hear that Emma provided you with outstanding support. We’ll be sure to share your kind words with her 🙌💙

October 16, 2024

We didn’t even get the chance to become Loop’s customer or fully test their system. After a phone meeting with one of their sales reps, we were promised a demo first thing Monday morning. However, two weeks passed with no word from them, and we had to reach out ourselves to get things moving again. When we finally received the demo, it was extremely limited, allowing us to test only a few functions.

Despite clearly communicating multiple times that we needed access to all features for a proper evaluation, we were denied this access. This was incredibly frustrating, especially considering we were told it would be possible.

After dealing with their inattentive and dismissive customer service, we were eventually ghosted by their support. In the end, it became clear that Loop wasn’t interested in having us as a customer, despite our clear interest in their highest-tier plan.

After wasting so much of our time, we decided it wasn’t worth pursuing them further. Their repeated lack of interest and poor engagement convinced us to look elsewhere.

Remlagret.se
Sweden
4 months using the app
Loop replied October 18, 2024

We sincerely apologize for the frustration and inconvenience you experienced.

At Loop, we hold ourselves to a high standard, and it’s clear we didn’t meet that in your case. Your feedback is incredibly valuable, and we are committed to addressing the gaps that led to this situation to ensure no brands feel overlooked or dismissed.

We truly want to make this right and would love the opportunity to discuss how we can resolve this for you. Please feel free to reach out directly to our team at support@loopreturns.com — we’re here to help.

January 9, 2025

Excellent support

PAKA®
United States
Over 4 years using the app
Loop replied January 14, 2025

Your support means everything to us!
Thank you for the review 🤩🙌

January 27, 2025

Quick response from the Support Team!

Nuudii System
United States
12 months using the app
Loop replied February 3, 2025

Thanks for the review! Quick responses are what we aim for 🙌