Reviews (419)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for streamlining returns with automation and seamless integration with Shopify and Brightpearl. It's praised for its user-friendly interface, supporting complex setups like multi-store configurations and tagging systems. The app is reliable, with continuous improvements based on feedback. Customer support is responsive and knowledgeable, quickly resolving issues and providing clear instructions, enhancing the post-purchase experience and operational efficiency.
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Exceptional Customer Service
Ninthuga was great - really patient and listened to my issues and sent me a great explainer video. Really couldn't have asked for more. Thank you! Kate
Kind, quick, thorough and helpful
Fast and friendly help!
We continue to be very happy with both the platform and the Loop team .Managing returns across multiple Shopify instances can be complex, but Loop consistently helps us keep things structured, efficient, and easy to scale.
Highlights:
Exceptional Support: The team remains incredibly responsive — every inquiry is handled with speed and clarity, even when it involves multi-store configurations.
Seamless Integration:
The platform integrates effortlessly with Shopify, and changes are deployed without disruption.
Continuous Improvement:
It’s clear that Loop listens to merchant feedback and evolves the product to meet real operational needs.
Loop continues to be a reliable and trusted partner for our post-purchase operations, and we highly recommend it to brands looking for both stability and first-class support.
Loop has been a great partner in providing return and exchange platform and their customer service has been great helping.
The support team is incredibly helpful and responsive. Anytime I had a question, they guided me quickly and clearly. Thank you and keep up the great work!
Awesome app that saves our CSR team time-and the customer service is fantastic.
Customer Support team is amazing! Sale team can be a tad tough to work with sometimes.
They make it virtually impossible to cancel your account. There are better softwares out there for less.
We’re sorry to hear this was your experience and have shared your feedback with our team.
