Reviews (238)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the returns and exchanges process, enhancing customer satisfaction and operational efficiency. It features options like "Shop Now" to boost purchases during returns, printerless returns, and instant exchanges. The app integrates well with systems like Warehouse Management Systems and Shopify, offers detailed analytics, and provides customizable options. Merchants also praise the responsive and effective customer support team.

December 30, 2024

Easy to use with quick and reliable support. Highly recommend.

Blauer Board Shop
United States
Over 1 year using the app
Loop replied January 7, 2025

Thank you for the 5 ⭐️'s! We appreciate your recommendation and look forward to continuing to support you!

January 15, 2025

Amazing support with Rece!
Loop is easy to use and very customizable
Love our return software

Woxer
United States
9 months using the app
Loop replied February 3, 2025

Helping you create a seamless returns experience is what we're all about. Thanks for the glowing review 🤩💙

December 4, 2024

Loop support is reason enough to advocate for the service. They're quick to respond & generous & patient with their time.

Del Toro Shoes
United States
About 3 years using the app
Loop replied December 10, 2024

Thank you for the kind words! 💙⭐️
Our support team works hard to provide the best experience, and we’re thrilled to hear it’s making an impact.

December 11, 2024

Highly recommended app especially their customer service!

Wondery
United States
Over 1 year using the app
Loop replied January 7, 2025

Thank you for the 5 ⭐️'s! Excited to keep building success together!

February 4, 2025

Always get back to you very promptly with a very detailed response.

Nobody's Child
United Kingdom
3 months using the app
Loop replied February 12, 2025

We appreciate the feedback 🤩 Providing prompt and detailed support is our priority - glad we could help!

November 5, 2024

The team over at Loop is SO WONDERFUL and responsive! We are a small team and it helps to have partners who truly support and help.

Go Loop! And bit shout out to Rece!!!

Duckfeet USA
United States
Over 5 years using the app
Loop replied November 7, 2024

Thanks for the fantastic review! 🤩
We’re glad to hear that Rece and the team have been able to provide the support you need. We understand the importance of having reliable partners, and we're so happy to be that for you. 💙

January 9, 2025

Great application and excellent support!

ASTA RESORT
United States
About 1 year using the app
Loop replied January 14, 2025

We appreciate your feedback! It’s great to know both the app and support have impressed you ⭐️

November 7, 2024

Emma is always so helpful and very friendly.
very responsive to emails, never have to wait a long time to get an answer :) Thank you!

French Dressing Jeans Inc.
Canada
6 months using the app
Loop replied November 18, 2024

Thank you for taking the time to leave a review! 🤩🙌
Emma is an amazing part of our team, and we’re so happy to hear that her responsiveness and helpfulness are making a positive impact. We appreciate you!

November 4, 2024

Loop has been a great "value added" app as we work towards better for our customers and staff, support and team gets' an A+

ciele athletics
Canada
Over 1 year using the app
Loop replied November 7, 2024

We’re so glad that Loop has been able to provide value for both your team and your customers. Thank you for the A+ rating! 🤩💙

January 16, 2025

Great Support team. Fast response times and easy solutions.

BlackStrap®
United States
4 months using the app
Loop replied February 3, 2025

Thanks for the great feedback! Glad our team could help quickly and easily- here whenever you need us! 💙