Reviews (390)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly praise this app for its responsive customer support and user-friendly interface, which facilitates quick issue resolution and easy navigation. They appreciate its seamless integration with Shopify, customization options, and workflow automation that boost operational efficiency. The quick setup and onboarding process is also noted for enabling a smooth transition and immediate operational benefits, making it a valuable tool for managing returns and exchanges.
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Customer service is great - Ninthuga was very quick to answer and provided a thorough response. Very happy with Loop!
Really helpful and responsive support!
5 star experience. support team is responsive within a day. it's just a leave and let be feature.
Always quick to reply and assist!
Emma was responsive and helpful in getting me set up in the account!
So glad to hear Emma was able to help get you set up 🙌 Thanks for taking the time to share this!
So bad!! No unboarding, salespeople lie to you that everything is possible, while it's not !!! The worst app I've ever seen on Shopify.
European brands, beware! Lots of promises until you sign, then no one is available for the onboarding. Support is almost non existent for EU brands, it's been more than a week for us, still waiting to finish setting up our account or answer our most basic questions.
Thank you for sharing your feedback, and we’re really sorry your experience with Loop hasn’t started smoothly.
We understand you ran into an issue with a carrier integration, and our onboarding team is already in touch to work through this with you. We appreciate your patience and are committed to getting you the support you need.
Thanks for the prompt response.
Quick and friendly service
Amazing!