Reviews (180)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for streamlining the returns and exchanges process, enhancing customer satisfaction and retention. Its automation features minimize manual tasks, while analytics tools provide insights into return reasons and customer behaviors. Features like "Shop Now" and "Instant Exchange" offer customers alternatives to direct returns, and the app is noted for its easy integration with Shopify. Customizable workflows and responsive customer support further enhance the user experience, with regular updates adding new functionalities.
Refine
-
By rating
CX is very responsive and quick to help!
Thank you for sharing! 🤩
Best RMA system on the market! Not only is it affordable but My account Managers and support team have been great. Can't wait to see all the new additions to their roadmap for 2022!
We love loop! It's by far the best experience for customers and also CX employees to navigate as well. Super clean and easy experience from start to finish, and there's always exciting updates that Loop is coming out with to better it. You can customize the portal so that it feels very on brand, and even have the customer shop directly on your site with their store credit. From a CX/employee perspective, the analytics and reports have helped us lower return rates on specific products as well. Shoutout to Bryan H. who is our rep and is super quick to help anytime we need assistance!
Loop has been a reliable and trusted partner for several years, consintently demonstrating a commitment to innovation in their product offerings while taking our feedback into consideration. Their support team is very responsive and prompt in addressing our inquiries. Their dedicated MSM's have made it clear that our growth and customer experience is their top priority!
We love hearing from our long-time partners! 💙 Thanks for this insightful review!
Loop has been great for us. We've fully automated our returns process which is a win-win for our support team and our customers. Every month, we review the Return Reasons reports to see how we can improve our products, website, and marketing.
Thank you for taking the time to leave this review and for sharing these kind words! We love hearing how you are taking advantage of the Return Reasons reports 🙌
Very easy platform to navigate with helpful insights. Automates the return/exchange process which frees up time for our team to better help customers with other issues. Responsive and thoughtful assistance when called upon as well!
Thank you for sharing your experience with Loop! 🙌
I can't say enough positive things about the Loop Return platform, it integrates seamlessly with Shopify, has several pre-built 3rd party integrations, and importantly enough the user experience of the platform is super simple for our entire CX team. Beyond the platform itself, the team at Loop is top-notch! Everyone we've encountered and worked with has been amazing and super helpful. Our account team at Loop always goes the distance (and sometimes beyond!) for us and they are always ready and more than willing to jump into and understand the details of our business processes to ensure that our customers are always having the best possible return experience every step of the way! We consider the Loop team as a true extension of our team here at Princess Polly.
Loop is a great product, but their support team is also really responsive and what makes Loop my favorite partner. They're the best support team of any vendor I work with. Such a relief to know the Loop team will always reply with the right answer and usually within just a few hours. It's a bummer I never seem to catch them on live chat but they always answer my question in the first email reply so there's never back and forth.
Thanks for taking the time to leave us this review! We love hearing your kind words about the support team 💙
Loop provides a dynamic return portal to meet the needs of our customers. I can set up precise return policies to resolve most customer needs through automation.
Automation is our best friend 🤝 Thanks for your kind words!
While some features we'd like are missing (mainly POS returns and POS is muddled in some reporting), they are reactive to features we need. No app will be perfect from the get-go, especially when you add in custom setups, POS, unique product setups, etc. We've been involved in a few Beta tests with them for features we've asked for which is amazing. We're currently struggling with more returns than exchanges but it's reduced the load on our CS team which is a win in itself.
Thank you for sharing these kind words! We always appreciate the feedback.
We're excited to share that we just launched the Loop Point of Sale iOS app this week! Learn more here: https://www.loopreturns.com/point-of-sale/ and reach out to your Merchant Success Manager to get set up!