Reviews (240)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining the returns and exchanges process, noting its ability to convert refunds into exchanges and enhance customer satisfaction. Features like comprehensive analytics, a "Shop Now" option, and printerless returns integrate well with systems like WMS and Shopify. The app's customer support is praised for its responsiveness and helpful onboarding process, with regular updates enhancing its functionality.
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Rece was wonderful!
We’ll be sure to pass this along to Rece! Thanks for the shoutout 🙌
We didn’t even get the chance to become Loop’s customer or fully test their system. After a phone meeting with one of their sales reps, we were promised a demo first thing Monday morning. However, two weeks passed with no word from them, and we had to reach out ourselves to get things moving again. When we finally received the demo, it was extremely limited, allowing us to test only a few ...
We sincerely apologize for the frustration and inconvenience you experienced.
At Loop, we hold ourselves to a high standard, and it’s clear we didn’t meet that in your case. ...
Easy to Use, Monitor and Process Requests.
Thanks for your positive feedback!
We’re so happy to know that Loop is working well for you. 💙⭐️
First, let's talk experience:
- Loop has had THE best enterprise onboarding experience we've had. Their multi-collaboration tool made implementation a breeze, despite having to rope in multiple external teams (email, devs, CS, etc). Everything was laid out in explicit detail, with step-by-step guides and time estimates as well. I wish every company were as organized as Loop's onboarding process. ...
Thank you for the glowing review! ⭐️💙
We’re thrilled to hear the onboarding process went smoothly and that our team was there to support you every step of the way. Equipping ...
I appreciate Emma's help!
We love hearing that Emma’s support was appreciated! Thanks for taking the time to leave a review 💙🙌
Great app! Easy for our customers to use and their customer service is very helpful and responsive.
Thanks so much for the review! 💙⭐️
We're happy to hear the app is working well for your customers, and that our team has been able to provide the support you need.
Great support and great tool
Thank you for the 5 ⭐️'s!
We’re so glad to hear that you’re happy with both our support and the tool.
Quick turnaround for support with sufficient solutions!
Thank you for the positive feedback 💙⭐️
If there's anything we can do to make your experience even better, feel free to let us know!
Great team to get your onboarded. Has made for a better experience for our customers, and simplified processes internally.
We appreciate the feedback! 💙🙌
We're so glad our team could help streamline your processes and elevate your customer experience.
Loop Returns & Exchanges allowed us to significantly improve our customer's experience when something they bought didn't work out. Making it easy for them to return and exchange coupled with upsell and revenue retention elements is a win-win for both our customer and our company's bottom line. We've been able to keep our return rate low, while be easy to do business with.
Thank you so much for your thoughtful feedback! ⭐️
We're thrilled to hear that Loop has helped enhance your customer experience while supporting your business goals. Excited ...