Reviews (240)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the returns and exchanges process, noting its ability to convert refunds into exchanges and enhance customer satisfaction. Features like comprehensive analytics, a "Shop Now" option, and printerless returns integrate well with systems like WMS and Shopify. The app's customer support is praised for its responsiveness and helpful onboarding process, with regular updates enhancing its functionality.

February 20, 2025

Rece was wonderful!

Shibumi Shade
United States
About 2 years using the app
Loop replied February 28, 2025

We’ll be sure to pass this along to Rece! Thanks for the shoutout 🙌

November 12, 2024

Easy to Use, Monitor and Process Requests.

Rest (CA)
Hong Kong SAR
Over 1 year using the app
Loop replied November 18, 2024

Thanks for your positive feedback!
We’re so happy to know that Loop is working well for you. 💙⭐️

September 10, 2024

First, let's talk experience:

- Loop has had THE best enterprise onboarding experience we've had. Their multi-collaboration tool made implementation a breeze, despite having to rope in multiple external teams (email, devs, CS, etc). Everything was laid out in explicit detail, with step-by-step guides and time estimates as well. I wish every company were as organized as Loop's onboarding process.
- Olivia (sales), Taylor (implementation), and Wendy (merchant success) have been lovely to work with. Each person we've worked with at Loop has been highly responsive, which I love — previous companies we worked with felt like emailing into the void.

Next, let's talk product:

- Both we and our customers LOVE the Shop Now feature. Most of our products don't have variants, so we were previously limited by variant-only exchanges.
- Our older customer love having the option for printerless returns in our various markets. This allowed us to replace a second app we were using for printerless returns in Canada and it helps us be accessible.
- The analytics reporting is in depth, while not requiring a data science degree. (If you know you know!)
- Loop has integrations with the rest of our tech stack, including our WMS. This is huge. I will say that the integration with Rise has been a bit buggy, but I believe that's a problem on the Rise side (not the Loop side).

Pricing:
- We were previously on a flat monthly fee rather than a pay-per-return model, and from a finance perspective, I much prefer the stability of monthly fees. That said, they're also rolling out a new model where technically the customer pays instead of the merchant.
- Only complaint is that the invoicing team sends the invoice the exact same day they automatically charge it, and since that amount can significantly vary, sometimes it leaves our finance team scrambling.
- Overall, there are certainly cheaper return platforms, but I think Loop provides enough value for the price that it charges. :)

Kate Hewko
United States
8 months using the app
Loop replied October 2, 2024

Thank you for the glowing review! ⭐️💙

We’re thrilled to hear the onboarding process went smoothly and that our team was there to support you every step of the way. Equipping your team with the necessary tools to deliver seamless returns is always our goal, and we’re delighted to know our product is delivering just that!

We appreciate your feedback and will definitely share with the team!

October 30, 2024

I appreciate Emma's help!

Vivamacity
United States
Almost 3 years using the app
Loop replied November 4, 2024

We love hearing that Emma’s support was appreciated! Thanks for taking the time to leave a review 💙🙌

October 3, 2024

Great app! Easy for our customers to use and their customer service is very helpful and responsive.

invisaWear®
United States
Almost 4 years using the app
Loop replied October 15, 2024

Thanks so much for the review! 💙⭐️

We're happy to hear the app is working well for your customers, and that our team has been able to provide the support you need.

November 13, 2024

Great support and great tool

WRK
United States
4 months using the app
Loop replied November 18, 2024

Thank you for the 5 ⭐️'s!
We’re so glad to hear that you’re happy with both our support and the tool.

December 16, 2024

Quick turnaround for support with sufficient solutions!

NAGHEDI
United States
11 months using the app
Loop replied January 7, 2025

Thank you for the positive feedback 💙⭐️
If there's anything we can do to make your experience even better, feel free to let us know!

October 2, 2024

Great team to get your onboarded. Has made for a better experience for our customers, and simplified processes internally.

BOGG BAG
United States
6 months using the app
Loop replied October 15, 2024

We appreciate the feedback! 💙🙌

We're so glad our team could help streamline your processes and elevate your customer experience.

August 8, 2024

Loop Returns & Exchanges allowed us to significantly improve our customer's experience when something they bought didn't work out. Making it easy for them to return and exchange coupled with upsell and revenue retention elements is a win-win for both our customer and our company's bottom line. We've been able to keep our return rate low, while be easy to do business with.

Drake Waterfowl
United States
Almost 3 years using the app
Loop replied August 29, 2024

Thank you so much for your thoughtful feedback! ⭐️

We're thrilled to hear that Loop has helped enhance your customer experience while supporting your business goals. Excited to continue being a part of your success 💙

July 24, 2024

Loop has been a lifesaver and a great addition to our site. The onboarding process was seamless and the Loop team made it so easy for us and was very helpful along the way! Loop has freed up so much time for our small team with the automated returns and exchanges. It is also so amazing to gain insight on why customers are returning/exchanging. The process is easy for customers to use and the loop team is always in contact with us as we continue to navigate the platform. We are so happy we integrated this platform to our store!

Thread & Supply
United States
Over 3 years using the app
Loop replied August 6, 2024

Thank you for sharing your experience! 💙

We’re thrilled to hear that Loop has made such a positive impact on your site and your team. We’re excited to continue being part of your journey! ⭐️