Reviews (186)

Overall rating
4.5
Counts per rating level
  • 85% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the returns and exchanges process, enhancing customer satisfaction and retention with features like "Shop Now" and "Instant Exchange." It offers automated returns, customizable workflows, and supports international returns, seamlessly integrating with Shopify for improved functionality. The app also provides detailed analytics on return reasons and customer behaviors. Merchants appreciate the responsive and knowledgeable customer support, noting the team's dedication and the app's regular updates to meet evolving needs.

February 29, 2024

The customer service at Loop is great! Super attentive and quick to respond and find a solution for you.

Supernatural
United States
Over 2 years using the app
Loop replied March 20, 2024

We love hearing this! Thank you for sharing!

February 20, 2024

After the returns platform we were using sunsetted in October 2023, we quickly transitioned over to Loop, per our previous partners recommendation. Though there have been a few glitches to work through, the Loop CS team and our dedicated CSM Jackie have been extremely responsive / helpful. We hope to continue benefiting from this return platform and definitely recommend giving it a try!

ace&jig
United States
6 months using the app
Loop replied February 27, 2024

Thank you for sharing your experience! We appreciate your patience as we work through any glitches and are glad to hear that our customer support team has been responsive and helpful. Thank you for this recommendation!

March 27, 2024

Great Support from Loop's Customer service team: fast, clear and detailed explanations that help understand the issues encountered as well as find the correct solutions to the problems.

Keep on the great work!

Viscata
United States
About 1 month using the app
Loop replied April 2, 2024

We'll be sure to let our customer service team know about your great experience! Excited to continue working together 🙌

January 31, 2024

We considered several different apps to handle product returns, but Loop Returns checked all the boxes for us. The integration with Shopify was easy and the customizability of the platform allowed us to tailor the customer experience. The onboarding was great and our specialist was quick to provide assistance and support as needed to get us up and running right away. Highly recommended.

7 TERRA
United States
19 days using the app
Loop replied February 12, 2024

Thank you for sharing your positive experience with us! We appreciate your recommendation and look forward to continuing to support your business 🙌

June 10, 2024

They tried to book a demo instead of just letting me download the most basic plan. I didn't get that far (deleted the app right away), but other people are saying they'll try to make you sign up for a 12 month contract. Either way, my review is here because that's really misleading bait and switch marketing if the contract is not advertised up front.

Sperry Honey
United States
9 minutes using the app
Loop replied June 20, 2024

We appreciate your feedback and are sorry to learn about your experience.

Our demo process is designed to ensure our merchants are set up for success. This allows us to tailor our platform to meet the specific needs of each individual brand.

We’d be happy to discuss this further if you’re interested!

March 4, 2024

CX is very responsive and quick to help!

Fresh Clean Threads
United States
Almost 5 years using the app
Loop replied March 20, 2024

Thank you for sharing! 🤩

May 2, 2024

Wendy was fabulous! She is a wealth of knowledge and we left knowing we're in great hands.

Commando®
United States
9 months using the app
Loop replied May 10, 2024

We'll be sure to let Wendy know about your great experience! Thanks for leaving this review 🙌

Edited September 20, 2021

Best RMA system on the market! Not only is it affordable but My account Managers and support team have been great. Can't wait to see all the new additions to their roadmap for 2022!

QALO
United States
Over 6 years using the app
November 1, 2022

We love loop! It's by far the best experience for customers and also CX employees to navigate as well. Super clean and easy experience from start to finish, and there's always exciting updates that Loop is coming out with to better it. You can customize the portal so that it feels very on brand, and even have the customer shop directly on your site with their store credit. From a CX/employee perspective, the analytics and reports have helped us lower return rates on specific products as well. Shoutout to Bryan H. who is our rep and is super quick to help anytime we need assistance!

Free Fly Apparel
United States
Almost 6 years using the app
May 12, 2023

Loop has been a reliable and trusted partner for several years, consintently demonstrating a commitment to innovation in their product offerings while taking our feedback into consideration. Their support team is very responsive and prompt in addressing our inquiries. Their dedicated MSM's have made it clear that our growth and customer experience is their top priority!

LIVERPOOL LOS ANGELES
United States
Over 5 years using the app
Loop replied May 15, 2023

We love hearing from our long-time partners! 💙 Thanks for this insightful review!