Reviews (240)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the returns and exchanges process, noting its ability to convert refunds into exchanges and enhance customer satisfaction. Features like comprehensive analytics, a "Shop Now" option, and printerless returns integrate well with systems like WMS and Shopify. The app's customer support is praised for its responsiveness and helpful onboarding process, with regular updates enhancing its functionality.

April 4, 2024

I recently reached out to Loop to check about the connection process when updating our Shopify theme. Their customer service was incredibly helpful and quick getting back to me. They explained things thoroughly, sent links to support docs, and checked my specific site to make sure things were in good shape. Their support docs were better than many apps' docs' I have used, and the responses were so fast. Thanks Loop for being such a great Shopify app!!

Ridge Merino
United States
Over 2 years using the app
Loop replied April 12, 2024

Thanks for sharing your great experience with our customer service team! 🙌

March 7, 2024

We've been using Loop for almost 3 years. They cover most, if not all, options we would ever need for our store. Their "Shop Now" and "Instant Exchange" features are awesome. It was an easy initial set up and very low maintenance upkeep. Our Merchant Success Manager, Jackie, is amazing. Jackie is friendly, helpful, and gets to the bottom of any questions we ask. The ability to offer our customers a bonus credit towards a new order or their Store Credit refund, has been a game changer. Our partnership has been great!

Constantly Varied Gear
United States
Over 2 years using the app
Loop replied March 20, 2024

Thanks for sharing your great experience with us! We especially love hearing how useful you are finding our features like Show Now & Instant Exchange. We'll be sure to share your kind words with Jackie!

March 7, 2024

Loop Returns and Exchanges has truly been a game-changer for our e-commerce operation! Their seamless collaboration with us has made managing returns and exchanges a breeze. Communication with their team is top-notch, always keeping us in the loop about new features and updates. Their system is not only reliable but also incredibly user-friendly for both our customers and our internal team. Plus, our dedicated rep is a gem, always ready to assist with their deep knowledge of the product. We truly appreciate the invaluable service they provide.

Livie & Luca
United States
Almost 6 years using the app
Loop replied March 20, 2024

Hearing that we've been a game-changer is music to our ears! Thanks for leaving these kind words!

March 4, 2024

LOOP makes our day-to-day processes so much easier. Special thanks to Adam N. for always being super friendly and acommodating. It's seldom that anything goes wrong with LOOP, but you can guarantee that if you need help, you've got the best that you could hope for! Thanks LOOP, and thank you Adam! We're very inspired with this level of care and service. :)

Buttercloth
United States
Over 4 years using the app
Loop replied March 20, 2024

We love hearing how we're making your day-to-day processes easier! We'll be sure to pass along the kind words to Adam as well! 🙌

April 10, 2024

Working with Loop has been great so far! The app integrates seamlessly with the other platforms we utilize. The analytics have been very helpful for our business. Our Merchant Success representative has been super diligent in providing support and assistance. Would definitely recommend the platform to others!

JOHN ELLIOTT
United States
Almost 6 years using the app
Loop replied May 10, 2024

We appreciate your ongoing support over the years! Thanks for taking the time to leave this thoughtful review 💙

July 25, 2024

Loop Returns has been an amazing returns function for our brand. We have saved a significant amount of money in retained revenue from converting refunds into other outcomes, the portal and experiences for customers is seamless and easy to use. We love that it's highly customisable with workflows, policies and onsite presence.

Steve Madden Australia
Australia
Over 1 year using the app
Loop replied August 6, 2024

We appreciate the wonderful feedback!
Happy to hear that Loop has been a valuable addition to your brand. We look forward to continuing to support your success 🙌 💙

July 26, 2024

We had to quickly move to Loop from our previous returns platform. The setup was easy and it has been running smoothly ever since.

Bravado Designs USA
Canada
10 months using the app
Loop replied August 6, 2024

Thank you for sharing your positive experience!
We’re thrilled to hear that the transition to Loop was seamless and that everything has been running smoothly ⭐️

March 13, 2024

Loop definitely helped us level-up our Returns Process across our two brands and six stores. Having a streamlined process that is largely automated has saved us so much time and resources. Onboarding and ongoing support has been incredibly handy. Glad we jumped on board.

Moana Bikini - Australia
Australia
Over 2 years using the app
Loop replied March 20, 2024

We're glad you jumped on board too! Thrilled to hear how we're saving you time and resources 🤝

May 29, 2024

Loop is fantastic! It has all the features we want and some that we didn't even know we needed! The Workflow feature helped us become way more efficient. Definitely worth the price of the app.

Tate + Yoko
Canada
About 2 years using the app
Loop replied June 20, 2024

Thank you for your positive feedback and ongoing support over the past few years!

We're delighted to hear that Loop has all the features you need and more ⭐️ 💙

June 11, 2024

Quick integration process initially but always improving and releasing new features to improve all aspects of the customer experience. Excited to try the new exchange tracker and exchange shop on site credit features.

Topo Designs
United States
11 months using the app
Loop replied June 20, 2024

Thank you for the positive feedback! 💙⭐️

We're thrilled to hear that you found the integration process quick and are excited about our ongoing improvements.

We appreciate your support!