Reviews (240)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the returns and exchanges process, noting its ability to convert refunds into exchanges and enhance customer satisfaction. Features like comprehensive analytics, a "Shop Now" option, and printerless returns integrate well with systems like WMS and Shopify. The app's customer support is praised for its responsiveness and helpful onboarding process, with regular updates enhancing its functionality.

March 27, 2024

Loop is very user friendly and their support staff is awesome! They send very informative emails with photos and have prompt response turnarounds. If the emails aren't solving problems then they are happy to hope on a call to discuss the issue and potentially reach out to their engineering team to create something to find a solution.

CITY Boots
United States
About 1 year using the app
Loop replied April 2, 2024

Thanks for sharing your great experience with Loop! Thrilled that you find our support staff helpful! 🤝

July 16, 2024

Loop has bene a great addition to our site. We have retained revenue that would otherwise be lost to refunds with the different return options available. The support team is fast and easy to work with.

Lori's Shoes
United States
Over 1 year using the app
Loop replied August 6, 2024

We appreciate your kind words! ⭐️

Happy to hear that Loop has been a valuable addition to your site and that our support team has been fast and easy to work with.

Thank you so much for your feedback!

June 10, 2024

Love working with Loop- great customer service and easy to use once everything is set up. Looking forward to seeing new features in the future.

WOLACO
United States
7 months using the app
Loop replied June 20, 2024

And we love working with YOU! 💙

Thank you for your kind words! We're delighted to hear that you love working with Loop and find our customer service and setup process excellent.

We're excited to continue bringing you new features in the future. Your support means a lot to us!

April 2, 2024

I have been using Loop for a little over three years as a Customer Service Associate. It is one of the easiest apps to use and it has been very reliable.

Tecovas
United States
Over 5 years using the app
Loop replied April 12, 2024

Thank you for being a long-time customer and for taking the time to leave us this kind review!

March 26, 2024

When it comes to features, ease of integration, app compatibility, and upsell opportunity, Loop is a superior option. They're often adding new features which is great. One feature I'd suggest for them to improve though is a live chat or better technical support. Most recently, we did have excellent support from Wendy, the Merchant Success Manager, however the majority of my experience with Loop post onboarding has been through a ticketing system that sends self help links with limited information for us to navigate with confidence so I hope more enhancements are added in that area.

Gallery Dept - online
United States
Over 2 years using the app
March 9, 2024

Best-in-class returns solution for Shopify stores. A little bit pricey but worth it if you're serious about optimising customer experience!

Threadheads
Australia
Over 2 years using the app
Loop replied March 20, 2024

Best-in-class solution is what we're going for! 🙌 Thanks for sharing!

March 20, 2024

We've been with Loop since the early days, it changed the game for us and our returns process as a whole.

A fantastic product with fantastic customer support!

I'd highly recommend Loop for any store looking to streamline returns in a super-efficient way!

DOYOUEVEN
Australia
Over 3 years using the app
Loop replied April 2, 2024

This recommendation is everything! Thanks for being a long-time customer. Excited to continue growing with you 🤝

March 8, 2024

So easy to set up and get started. Best part of Loop is the customer service- they are BEYOND helpful and so quick to respond. I never have to worry if I have a question or an issue, I know they will help me resolve it asap.

Understated Leather
United States
About 1 year using the app
Loop replied March 20, 2024

Thanks for sharing how helpful our customer service team has been for you! It's what we're here for! 🤝

May 28, 2024

Great customer service, amazing experience in every call. Easy to understand platform very user friendly.

jadeswim
United States
11 months using the app
Loop replied June 20, 2024

Thank you so much for your kind word! 💙

We're thrilled to hear that you had a great experience with our customer service and find our platform easy to understand and user-friendly.

Your feedback means a lot to us! ⭐️

March 7, 2024

Loop has made processing return an absolute breeze and has really increased my teams productivity.

They are continuously updating various features and making these so much easier.

Love them, Love them, Love them!

St Frock
Australia
Over 2 years using the app
Loop replied March 20, 2024

Wow! Love love love hearing this! :)