Reviews (180)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for streamlining the returns and exchanges process, enhancing customer satisfaction and retention. Its automation features minimize manual tasks, while analytics tools provide insights into return reasons and customer behaviors. Features like "Shop Now" and "Instant Exchange" offer customers alternatives to direct returns, and the app is noted for its easy integration with Shopify. Customizable workflows and responsive customer support further enhance the user experience, with regular updates adding new functionalities.
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Loop has been a great partner to work with. They've provided a great self-service tool for our customers while providing us with the customization options we need.
Their workflow options allow us to redirect customers depending on the purchased product, tagging in Shopify, or other unique situations we need to monitor. Overall it's been a great tool and I'm excited to see it grow.
We love that you love Workflows! We're excited to see you grow with us! 🤝
We use Loop to handle all of our Returns and it has been incredibly helpful to have an automated, simple to use and insightful platform to process returns and exchanges and give us in depth data to help drive product enhancements and changes
Loop is absolutely amazing the best App and our Company Troy Lee Designs are stoked to have the complete Loop system in place. Everything from the start up Implementation and day to day systems and any issues are totally covered. Nothing is to much trouble and they are there to help super fast.. Our Merchant Success Manager Ash Cunha is the best. Troy Lee Designs recommends Loop 100%.
We're stoked that you're stoked about Loop! Thanks for sharing your great experience with us!
Loop has helped make returns processing fairly seamless for our customer service team. Our account manager is responsive and helps keep us up to date on the Loop product roadmap and new features that may be of interest.
Thank you for this review and for being a long-time customer! 🤝
We are going on our fourth year of using Loop! Loop is constantly adding new functionality that adds value to our customers and team and we are thrilled to have them as a partner.
We've used Loop since October 2020, and we've been pleased with its user-friendly features and continued functionality improvements. Loop keeps us informed of new capabilities and easy how-to instructions for updating settings where necessary.
Our rep, Ben, is helpful, responsive, and hands-on where assistance or help is needed. Any time we've reached out to their support team, they are friendly and provide updates and resolutions where necessary.
Thank you, Ben and team, for your continued support, additional functionality, and commitment to your users.
Thank you for YOUR continued support! We love hearing your feedback! 💙
Arguably the best returns solution available on Shopify today. We've been working with Loop for the last 3 years and the platform just keeps getting better and better, to the point where it feels like it's a native addition to Shopify (whom actually invested in a seed round with Loop 2 years ago). The amount of flexibility you have with regards to return outcomes, automations, rules, etc is unmatched and the customer success team (hey Laura!) is beyond insightful. Don't look further.
Wow! Thank you for sharing and for being a long-time customer! We love hearing how you've benefited over the last 3 years! 🙌💙
We love LOOP. Their support system is A+, wonderful team to communicate with. They are able to handle returns for our multiple different warehouses with no issue, and have simplified our return process fully.
Thank you for sharing this wonderful review with us! We love hearing how we've helped simplify your return process 💙
Great returns and exchange app especially for exchange heavy businesses. No one ese really has the feature set to help manage and maximize exchanges over returns. Been a great boost for our biz.
Thanks for taking the time to leave us this review! We appreciate it. :)
Loop has been a great business to work with! Our MSM Laura is very responsive and meets with our team frequently to go over new features and answer any questions.
The app integrates seamlessly in Shopify and leaves timeline notes for our team to get a full picture of the exchange // return scenario. 5/5 for sure
Thank you for sharing and we'll be sure to share these kind words with Laura as well!