Reviews (180)

Overall rating
4.5
Counts per rating level
  • 86% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for streamlining the returns and exchanges process, enhancing customer satisfaction and retention. Its automation features minimize manual tasks, while analytics tools provide insights into return reasons and customer behaviors. Features like "Shop Now" and "Instant Exchange" offer customers alternatives to direct returns, and the app is noted for its easy integration with Shopify. Customizable workflows and responsive customer support further enhance the user experience, with regular updates adding new functionalities.

May 12, 2023

Loop has been a great partner to work with. They've provided a great self-service tool for our customers while providing us with the customization options we need.

Their workflow options allow us to redirect customers depending on the purchased product, tagging in Shopify, or other unique situations we need to monitor. Overall it's been a great tool and I'm excited to see it grow.

Pura
United States
About 3 years using the app
Loop replied May 12, 2023

We love that you love Workflows! We're excited to see you grow with us! 🤝

September 28, 2021

We use Loop to handle all of our Returns and it has been incredibly helpful to have an automated, simple to use and insightful platform to process returns and exchanges and give us in depth data to help drive product enhancements and changes

Baseballism Online
United States
About 3 years using the app
May 16, 2023

Loop is absolutely amazing the best App and our Company Troy Lee Designs are stoked to have the complete Loop system in place. Everything from the start up Implementation and day to day systems and any issues are totally covered. Nothing is to much trouble and they are there to help super fast.. Our Merchant Success Manager Ash Cunha is the best. Troy Lee Designs recommends Loop 100%.

Troy Lee Designs
United States
About 3 years using the app
Loop replied May 16, 2023

We're stoked that you're stoked about Loop! Thanks for sharing your great experience with us!

May 18, 2023

Loop has helped make returns processing fairly seamless for our customer service team. Our account manager is responsive and helps keep us up to date on the Loop product roadmap and new features that may be of interest.

Janji
United States
Almost 3 years using the app
Loop replied May 22, 2023

Thank you for this review and for being a long-time customer! 🤝

June 30, 2022

We are going on our fourth year of using Loop! Loop is constantly adding new functionality that adds value to our customers and team and we are thrilled to have them as a partner.

Sarah Flint
United States
Almost 3 years using the app
May 23, 2023

We've used Loop since October 2020, and we've been pleased with its user-friendly features and continued functionality improvements. Loop keeps us informed of new capabilities and easy how-to instructions for updating settings where necessary.

Our rep, Ben, is helpful, responsive, and hands-on where assistance or help is needed. Any time we've reached out to their support team, they are friendly and provide updates and resolutions where necessary.

Thank you, Ben and team, for your continued support, additional functionality, and commitment to your users.

The Citizenry
United States
Almost 3 years using the app
Loop replied May 23, 2023

Thank you for YOUR continued support! We love hearing your feedback! 💙

May 26, 2023

Arguably the best returns solution available on Shopify today. We've been working with Loop for the last 3 years and the platform just keeps getting better and better, to the point where it feels like it's a native addition to Shopify (whom actually invested in a seed round with Loop 2 years ago). The amount of flexibility you have with regards to return outcomes, automations, rules, etc is unmatched and the customer success team (hey Laura!) is beyond insightful. Don't look further.

LA BLANCA
United States
Almost 3 years using the app
Loop replied May 30, 2023

Wow! Thank you for sharing and for being a long-time customer! We love hearing how you've benefited over the last 3 years! 🙌💙

May 31, 2023

We love LOOP. Their support system is A+, wonderful team to communicate with. They are able to handle returns for our multiple different warehouses with no issue, and have simplified our return process fully.

Jessica Simpson
United States
Almost 3 years using the app
Loop replied May 31, 2023

Thank you for sharing this wonderful review with us! We love hearing how we've helped simplify your return process 💙

December 29, 2022

Great returns and exchange app especially for exchange heavy businesses. No one ese really has the feature set to help manage and maximize exchanges over returns. Been a great boost for our biz.

The Perfect Jean
United States
Over 2 years using the app
Loop replied January 10, 2023

Thanks for taking the time to leave us this review! We appreciate it. :)

May 23, 2023

Loop has been a great business to work with! Our MSM Laura is very responsive and meets with our team frequently to go over new features and answer any questions.

The app integrates seamlessly in Shopify and leaves timeline notes for our team to get a full picture of the exchange // return scenario. 5/5 for sure

Pit Viper
United States
Over 2 years using the app
Loop replied May 23, 2023

Thank you for sharing and we'll be sure to share these kind words with Laura as well!