Reviews (243)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the returns and exchanges process, noting its ability to convert refunds into exchanges and enhance customer satisfaction. Features like comprehensive analytics, a "Shop Now" option, and printerless returns integrate well with systems like WMS and Shopify. The app's customer support is praised for its responsiveness and helpful onboarding process, with regular updates enhancing its functionality.

February 29, 2024

Loop has been extremely helpful in simplifying our return process. The app is very user friendly and straight forward. Loop has saved our team countless hours by allowing us to implement an automated return process. Their support staff is also excellent. Can't recommend them enough!

YORK Athletics Mfg.
United States
Almost 6 years using the app
Loop replied March 20, 2024

Absolutely love hearing how we've saved your team countless hours! Thanks for leaving this review!

November 1, 2022

We love loop! It's by far the best experience for customers and also CX employees to navigate as well. Super clean and easy experience from start to finish, and there's always exciting updates that Loop is coming out with to better it. You can customize the portal so that it feels very on brand, and even have the customer shop directly on your site with their store credit. From a CX/employee ...

Free Fly Apparel
United States
Almost 6 years using the app
April 2, 2024

I have been using Loop for a little over three years as a Customer Service Associate. It is one of the easiest apps to use and it has been very reliable.

Tecovas
United States
Over 5 years using the app
Loop replied April 12, 2024

Thank you for being a long-time customer and for taking the time to leave us this kind review!

May 12, 2023

Loop has been a reliable and trusted partner for several years, consintently demonstrating a commitment to innovation in their product offerings while taking our feedback into consideration. Their support team is very responsive and prompt in addressing our inquiries. Their dedicated MSM's have made it clear that our growth and customer experience is their top priority!

LIVERPOOL LOS ANGELES
United States
Over 5 years using the app
Loop replied May 15, 2023

We love hearing from our long-time partners! 💙 Thanks for this insightful review!

Edited May 9, 2023

Loop is a great product, but their support team is also really responsive and what makes Loop my favorite partner. They're the best support team of any vendor I work with. Such a relief to know the Loop team will always reply with the right answer and usually within just a few hours. It's a bummer I never seem to catch them on live chat but they always answer my question in the first email reply ...

Miaou
United States
Over 5 years using the app
Loop replied May 9, 2023

Thanks for taking the time to leave us this review! We love hearing your kind words about the support team 💙

November 1, 2023

Loop has been great for us. We've fully automated our returns process which is a win-win for our support team and our customers. Every month, we review the Return Reasons reports to see how we can improve our products, website, and marketing.

Tortuga
United States
Over 5 years using the app
Loop replied November 6, 2023

Thank you for taking the time to leave this review and for sharing these kind words! We love hearing how you are taking advantage of the Return Reasons reports 🙌

July 26, 2024

We had to quickly move to Loop from our previous returns platform. The setup was easy and it has been running smoothly ever since.

Bravado Designs USA
Canada
10 months using the app
Loop replied August 6, 2024

Thank you for sharing your positive experience!
We’re thrilled to hear that the transition to Loop was seamless and that everything has been running smoothly ⭐️

May 8, 2023

Platform is extremely intuitive to use - support from the Loop team has been consistently above and beyond

Ruggable
United States
About 5 years using the app
Loop replied May 10, 2023

We love hearing about your positive experience using Loop! Thanks for sharing!

March 4, 2024

CX is very responsive and quick to help!

Fresh Clean Threads
United States
Almost 5 years using the app
Loop replied March 20, 2024

Thank you for sharing! 🤩

September 20, 2021

This is the best returns app on Shopify easily. It has a super awesome customizable Returns Page, makes the entire return/exchange process super automated for the customer, and has features that help you to get more people to exchange instead of return. Their new analytics features are awesome as well! We have tried Returnly, Happy Returns, ReturnsMagic and this is the best by far!

Sivana
United States
Over 4 years using the app