Reviews (240)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining the returns and exchanges process, noting its ability to convert refunds into exchanges and enhance customer satisfaction. Features like comprehensive analytics, a "Shop Now" option, and printerless returns integrate well with systems like WMS and Shopify. The app's customer support is praised for its responsiveness and helpful onboarding process, with regular updates enhancing its functionality.
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Loop is very user friendly and their support staff is awesome! They send very informative emails with photos and have prompt response turnarounds. If the emails aren't solving problems then they are happy to hope on a call to discuss the issue and potentially reach out to their engineering team to create something to find a solution.
Thanks for sharing your great experience with Loop! Thrilled that you find our support staff helpful! 🤝
Loop has bene a great addition to our site. We have retained revenue that would otherwise be lost to refunds with the different return options available. The support team is fast and easy to work with.
We appreciate your kind words! ⭐️
Happy to hear that Loop has been a valuable addition to your site and that our support team has been fast and easy to work with.
Thank you so much for your feedback!
Love working with Loop- great customer service and easy to use once everything is set up. Looking forward to seeing new features in the future.
And we love working with YOU! 💙
Thank you for your kind words! We're delighted to hear that you love working with Loop and find our customer service and setup process excellent.
We're excited to continue bringing you new features in the future. Your support means a lot to us!
I have been using Loop for a little over three years as a Customer Service Associate. It is one of the easiest apps to use and it has been very reliable.
Thank you for being a long-time customer and for taking the time to leave us this kind review!
When it comes to features, ease of integration, app compatibility, and upsell opportunity, Loop is a superior option. They're often adding new features which is great. One feature I'd suggest for them to improve though is a live chat or better technical support. Most recently, we did have excellent support from Wendy, the Merchant Success Manager, however the majority of my experience with Loop post onboarding has been through a ticketing system that sends self help links with limited information for us to navigate with confidence so I hope more enhancements are added in that area.
Best-in-class returns solution for Shopify stores. A little bit pricey but worth it if you're serious about optimising customer experience!
Best-in-class solution is what we're going for! 🙌 Thanks for sharing!
We've been with Loop since the early days, it changed the game for us and our returns process as a whole.
A fantastic product with fantastic customer support!
I'd highly recommend Loop for any store looking to streamline returns in a super-efficient way!
This recommendation is everything! Thanks for being a long-time customer. Excited to continue growing with you 🤝
So easy to set up and get started. Best part of Loop is the customer service- they are BEYOND helpful and so quick to respond. I never have to worry if I have a question or an issue, I know they will help me resolve it asap.
Thanks for sharing how helpful our customer service team has been for you! It's what we're here for! 🤝
Great customer service, amazing experience in every call. Easy to understand platform very user friendly.
Thank you so much for your kind word! 💙
We're thrilled to hear that you had a great experience with our customer service and find our platform easy to understand and user-friendly.
Your feedback means a lot to us! ⭐️
Loop has made processing return an absolute breeze and has really increased my teams productivity.
They are continuously updating various features and making these so much easier.
Love them, Love them, Love them!
Wow! Love love love hearing this! :)