Reviews (424)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for streamlining returns, reducing support tickets, and enhancing post-purchase experiences. Its self-service platform integrates well with Shopify and systems like Brightpearl, offering a user-friendly interface and extensive configuration options. Automation capabilities are a major benefit, saving time and money. Customer support is consistently responsive and knowledgeable, providing effective assistance. The app is valued for simplifying returns and exchanges efficiently.
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Loop Returns has been an amazing returns function for our brand. We have saved a significant amount of money in retained revenue from converting refunds into other outcomes, the portal and experiences for customers is seamless and easy to use. We love that it's highly customisable with workflows, policies and onsite presence.
We appreciate the wonderful feedback!
Happy to hear that Loop has been a valuable addition to your brand. We look forward to continuing to support your success 🙌 💙
The backend is easy to use but in your Shopify store it is confusing and difficult to distinguish returns from exchanges. It's clunky and difficult to use. It creates a second order which messes up your metrics when evaluating repeat customer rates, etc.
To make matters worse, we canceled our service and deleted the app weeks back and still got charged for the following month. Customer service had been on several emails back and forth and have yet to refund our money and have provided nothing to substantiate taking our money for service that was not provided. Very poor customer experience and we recommend looking for another app.
We're sorry to hear about your experience. We take feedback like this seriously and want to make things right. Please reach out to our support@loopreturns.com and we’ll work to resolve any outstanding concerns as quickly as possible.
Loop's system is great, but it's the people that make the experience phenomenal. Almost every email I send is always due to me not understanding something and within minutes I get a response. Everyone is knowledgeable and helpful, thank you for the service that you provide!
We’re so glad to hear that our team has been able to provide the support you need 🙌
It’s our goal to be as helpful and responsive as possible, and we appreciate you recognizing our efforts. Thanks for choosing Loop! 💙
Loop Returns & Exchanges offers outstanding customer service — always ready to help with anything. The system is user-friendly, lets us track every return with ease, and smoothly handles about 95% of our cases. Even the exceptional ones are clearly highlighted, making them simple to resolve quickly. A great partner to our company. Personal thank you to Ali and Rece for each support they've provided.
This is such a thoughtful review - thank you for sharing! 🌟 We’re so glad Loop has been a strong fit, and shoutout to Ali and Rece 👏
Quick support and good functionality for returns, exchanges, incentive credit.
Shopify/Loop needs a way to have their reconciliations match as it would be ideal for Shopify to be source of truth for net sales. Seems like a Shopify limitation.
Thanks for your feedback! We're glad you're finding Loop’s support and functionality valuable. We understand how important reconciliation is and appreciate your thoughts on the Shopify connection. We’re always working to improve 💙
Loop is a great app with tons of really useful features and has even better customer service! Rece was very responsive and went above and beyond to help us solve an internal issue asap.
Loop has been a great addition to help streamline our return process and offload an extra task from our customer service team. Wendy and her team has been helpful is fixing random issues we've noticed over time as well as custom workflows to optimize further.
Thank you for your wonderful feedback ⭐️💙
We're thrilled to hear that Loop has been a great addition in streamlining your return process and alleviating your customer service team.
Your satisfaction is our top priority, and we appreciate your support!
We have had a great experience with Loop, its really smoothed out our returns processes and allowed us to offer so much more to our customers than just a return and refund. I would like to highlight the Loop customer service. We have several integrations running into Loop, the main one being Brightpearl. We recently had an integration issue we needed resolved and the team did a brilliant job in getting this sorted quickly for us while keeping us updated through the whole process and even checking in a week after the fix to make sure everything was still running as expected. Cannot recommend Loop enough.
Hearing how Loop has streamlined your returns and helped you deliver more for your customers means everything to us 💙 Thank you so much for your review!
Loop has been great with helping us save time with refunds and exchanges. Wendy is super helpful and informative if we have any questions!
We’re delighted to hear that Loop has been a time-saver and that Wendy has been so helpful💙
Your feedback is greatly appreciated—thank you!
5 star experience. support team is responsive within a day. it's just a leave and let be feature.
