Reviews (424)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for streamlining returns, reducing support tickets, and enhancing post-purchase experiences. Its self-service platform integrates well with Shopify and systems like Brightpearl, offering a user-friendly interface and extensive configuration options. Automation capabilities are a major benefit, saving time and money. Customer support is consistently responsive and knowledgeable, providing effective assistance. The app is valued for simplifying returns and exchanges efficiently.
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Ninthuga was great - really patient and listened to my issues and sent me a great explainer video. Really couldn't have asked for more. Thank you! Kate
Loop has been a great partner in providing return and exchange platform and their customer service has been great helping.
Customer Support team is amazing! Sale team can be a tad tough to work with sometimes.
Emma in Customer Service was a pleasure to work with!
*Edited review after resolution.
I faced a lot of issues onboarding Loop, and it took over a month. But now it's up and running, and it's a helpful tool for our brand. I still feel support was lackluster until I really put the screws on them. But they figured it out eventually.
Compared to what else is available, they're a top option.
Emma was incredibly supportive and attentive! Responded in a timely manner and directed my questions to the right person whom could clarify step by step what I needed to do in order to get the data I needed.
Kind, quick, thorough and helpful
They make it virtually impossible to cancel your account. There are better softwares out there for less.
We’re sorry to hear this was your experience and have shared your feedback with our team.
Awesome app that saves our CSR team time-and the customer service is fantastic.
European brands, beware! Lots of promises until you sign, then no one is available for the onboarding. Support is almost non existent for EU brands, it's been more than a week for us, still waiting to finish setting up our account or answer our most basic questions.
Thank you for sharing your feedback, and we’re really sorry your experience with Loop hasn’t started smoothly.
We understand you ran into an issue with a carrier integration, and our onboarding team is already in touch to work through this with you. We appreciate your patience and are committed to getting you the support you need.
