Reviews (171)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining the returns and exchanges process on Shopify, noting its ability to convert refunds into exchanges and reduce manual tasks. It features tools like "Shop Now," "Instant Exchange," and customizable workflows, all within a user-friendly interface. The app also provides valuable analytics on return reasons, helping merchants improve their products and services. Integration with Shopify is seamless, and the customer support is responsive, with dedicated Merchant Success Managers offering personalized assistance. Merchants report significant improvements in business efficiency and customer satisfaction due to the app's robust features and excellent support.
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Loop has the best customer support team. They are always really quick to reply with resolutions. Loop is great and makes our return system workflow go so smoothly.
We have been using Loop for a year and a half and it has completely overhauled the way we process returns and exchanges for the better. It is saving our team so much time and work and Loop integrates so well with many of the apps we use, especially Gorgias. Super user friendly interface and support is alway great!
We love hearing how we've saved your team time and work! Thanks for sharing this with us!
We came from Happy Returns and so much happier with Loop. Our CSM is exceptional and their CS team is responsive and willing to dig into issues quickly. Highly recommend Loop as a return platform, plus allowing our customers to Shop Now with our entire catalog is a huge benefit.
Thanks so much for the positive feedback! We're just as excited about Shop Now as you are!
Loop helped us simplify our entire return workflow and work load. The Shopify Integration is super helpful and makes for less manual work on our end! The analytics are insightful, easy to use, and help drive to make changes in products/systems. The Support team is always responsive and helpful as well! Really looking forward to the Shop Now feature getting started for us this year!
We love hearing this and are excited for you to get the Shop Now feature started as well!
Loop has really helped us push exchanges and make the entire return experience as easy as possible for our customers. The advanced analytics are great, giving us helpful insights on who is returning items a lot, products etc. A game changer!
Thanks for this insightful review! We love hearing about your experience with us! Happy Friday 🥳
We use a full enterprise version of Loop, which this app is a part of. We love it. Great UI for customers and CX staff. Self-service workflows and customization that allow for various SKU-level outcomes on the fly. Reliable and detailed event data that is exportable. Constant product improvements, informed by feedback their team proactively gathers. The company has strong partnerships with Shopify and certain 3PLs and CX platforms. It can be pricier than other options, especially for smaller merchants, but the time savings Loop creates for our staff offsets the software costs.
This is the best returns app on Shopify easily. It has a super awesome customizable Returns Page, makes the entire return/exchange process super automated for the customer, and has features that help you to get more people to exchange instead of return. Their new analytics features are awesome as well! We have tried Returnly, Happy Returns, ReturnsMagic and this is the best by far!
Really great app! Our customers love the ease of using Loop for Returns and Exchanges. Also, love how quickly Loop has updates and is eager to hear feedback to improve the platform and customer experience.
Thanks for taking the time to leave us this review! It's so great to hear you and your customers are loving Loop.
And yes! We love hearing feedback to improve our platform for our merchants.
Our customers love Loop, and we do too. A great user interface for admins and customers and abundant customization of returns and exchanges are why we chose the software in the first place. It's easily the best returns software in e-commerce.
One thing we love is that the Loop team continued to develop incredible features and consistently add value to what we were already paying for.
Thanks for taking the time to leave us this review! It's awesome to hear that both you and your customers love Loop.
We've been using Loop for quite some time now, and it has completely changed our return/exchange game. New features are continually being introduced, and our account success manager is a gem! Overall, we've had a very positive and smooth experience with Loop. Would highly recommend!
Thanks for taking the time to leave us this review! We love hearing about your experience with us and appreciate the feedback. And we're so thankful that you highly recommend us!