Reviews (291)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and user-friendly interface that simplifies returns and exchanges. They praise the responsive customer support and value features like systematic tagging and printerless returns. The app's automation reduces customer service workload, and its robust analytics and WMS integration enhance operational efficiency. Merchants also appreciate the customization options for return policies and support during critical transitions.

February 4, 2025

Very helpful and responded quickly with any questions we had

Thats So Fetch US
United States
About 1 month using the app
Loop replied February 12, 2025

We’re always here to help 🤝
Glad we could answer your questions quickly!

December 31, 2024

Was super helpful and fixed my issue quickly!

Nursing Queen
United States
Over 3 years using the app
Loop replied January 7, 2025

Thanks for sharing your experience 💙
Thrilled to hear we could help resolve your issue quickly. We’re always here if you need anything!

February 20, 2025

Rece was wonderful!

Shibumi Shade
United States
About 2 years using the app
Loop replied February 28, 2025

We’ll be sure to pass this along to Rece! Thanks for the shoutout 🙌

January 27, 2025

Quick response from the Support Team!

Nuudii System
United States
12 months using the app
Loop replied February 3, 2025

Thanks for the review! Quick responses are what we aim for 🙌

January 9, 2025

Great application and excellent support!

ASTA RESORT
United States
About 1 year using the app
Loop replied January 14, 2025

We appreciate your feedback! It’s great to know both the app and support have impressed you ⭐️

December 30, 2024

Easy to use with quick and reliable support. Highly recommend.

Blauer Board Shop
United States
Over 1 year using the app
Loop replied January 7, 2025

Thank you for the 5 ⭐️'s! We appreciate your recommendation and look forward to continuing to support you!

January 14, 2025

Emma Pennington did a great job with the customer support.

Galway Bay Apparel, LLC
United States
7 months using the app
Loop replied February 3, 2025

We're thrilled to hear that Emma provided you with outstanding support. We’ll be sure to share your kind words with her 🙌💙

January 21, 2025

The Loop team is always helpful in finding solutions!

needed.
United States
About 1 year using the app
Loop replied February 3, 2025

Thank you for the 5 ⭐️'s! We're always here to help.

December 11, 2024

Highly recommended app especially their customer service!

Wondery
United States
Over 1 year using the app
Loop replied January 7, 2025

Thank you for the 5 ⭐️'s! Excited to keep building success together!

January 9, 2025

Excellent support

PAKA®
United States
Over 4 years using the app
Loop replied January 14, 2025

Your support means everything to us!
Thank you for the review 🤩🙌