Reviews (446)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app streamlines returns and exchanges for customers and staff, cutting support tickets and back‑and‑forth. It’s described as easy to set up, with smooth onboarding and strong integrations with Shopify, 3PLs, and tools like Brightpearl. Many highlight powerful automations that handle most cases, reliable multi‑store performance, and exceptional support that quickly resolves issues, builds custom workflows, and adds features based on feedback.
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Returns are easy, it's super easy to customize and make things beautifully branded, and their support team is incredible. They always respond quickly and will do everything they can to help. Awesome app, platform, and team!
Thanks for taking the time to leave us this review! We appreciate it. :)
Very easy platform to navigate with helpful insights. Automates the return/exchange process which frees up time for our team to better help customers with other issues. Responsive and thoughtful assistance when called upon as well!!
Thank you for sharing your experience with Loop! 🙌
Loop helped us simplify our exchange process. We love how well it integrates with Shopify and our helpdesk. The ability to customize return rules has been very helpful. Support is quick to assist and responsive to feedback. All of their agents are extremely helpful and knowledgable. Ninthuga in particular has helped us to track down several issues.
Thank you for your kind review! We will also be sure to share this with Remi 💙
The platform is flexible and works ok. BUT - when you sign up you are LOCKED in to that monthly payment, no matter what. If your business model changes and you want to change to a cheaper plan or cancel the service, you are out of luck. Even if you are not using their service at all they will make you pay them every month, no matter what. It is really not an appropriate business model for this kind of service and they do not care about their customers AT ALL.
Thanks for taking the time to leave us this review. Your account manager has been notified and will follow up with you on our usage-based pricing plan which allows you to pay a flexible fee based on the amount of return volume you do each month, so that you are only paying for what you use.
Loop has been a great partner. They've provided a self-service tool for our customers that simplifies returns for them. At the same time, giving us critical customization options we need for branding, policy exceptions, and even a warranty option.
Their workflow options allow us to redirect customers depending on the purchased product, tagging in Shopify, or other unique situations we need to monitor. Overall it's been a great tool and I'm excited to see it grow.
We love that you love Workflows! We're excited to see you grow with us! 🤝
We stated an issue with return labels. They looked into it and responded right away explaining the issue (on the courier's side, not Loop) and made sure that everything was all good to go again quickly.
The Loop CS team is very responsive and provides detailed assistance with inquiries. Highly recommended!
Clear and concise information from Rece! Easy to understand and be able to share with the customer.
Support was excellent– Friendly and knowledgeable, helping answer my questions.
Responsive and easy to collaborate with. Team members work together ensuring that all goes smoothly. Thank you, team Loop!
