Reviews (295)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and user-friendly interface that simplifies returns and exchanges. They praise the responsive customer support and value features like systematic tagging and printerless returns. The app's automation reduces customer service workload, and its robust analytics and WMS integration enhance operational efficiency. Merchants also appreciate the customization options for return policies and support during critical transitions.
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You cannot access their system until you schedule a phone call. Not convenient
We appreciate your feedback and are sorry to learn you didn’t have a great experience with Loop.
Our current process is designed to ensure our merchants are set up for success. Talking with a Loop expert allows us to tailor our platform to meet the specific needs of each individual brand.
We’d be happy to discuss this further if you’re interested!
I appreciate Emma's help!
We love hearing that Emma’s support was appreciated! Thanks for taking the time to leave a review 💙🙌
Quick turnaround for support with sufficient solutions!
Thank you for the positive feedback 💙⭐️
If there's anything we can do to make your experience even better, feel free to let us know!
Easy to Use, Monitor and Process Requests.
Thanks for your positive feedback!
We’re so happy to know that Loop is working well for you. 💙⭐️
Great customer service when we needed it. I want to give a special shoutout to Rece G for the great work!
Loop has been great for us. We've fully automated our returns process which is a win-win for our support team and our customers. Every month, we review the Return Reasons reports to see how we can improve our products, website, and marketing.
Thank you for taking the time to leave this review and for sharing these kind words! We love hearing how you are taking advantage of the Return Reasons reports 🙌
Loop has been a great partner. They've provided a self-service tool for our customers that simplifies returns for them. At the same time, giving us critical customization options we need for branding, policy exceptions, and even a warranty option.
Their workflow options allow us to redirect customers depending on the purchased product, tagging in Shopify, or other unique situations we need to monitor. Overall it's been a great tool and I'm excited to see it grow.
We love that you love Workflows! We're excited to see you grow with us! 🤝
Loop helped us simplify our exchange process. We love how well it integrates with Shopify and our helpdesk. The ability to customize return rules has been very helpful. Support is quick to assist and responsive to feedback. All of their agents are extremely helpful and knowledgable. Ninthuga in particular has helped us to track down several issues.
Thank you for your kind review! We will also be sure to share this with Remi 💙
Loop has been a lifesaver and a great addition to our site. The onboarding process was seamless and the Loop team made it so easy for us and was very helpful along the way! Loop has freed up so much time for our small team with the automated returns and exchanges. It is also so amazing to gain insight on why customers are returning/exchanging. The process is easy for customers to use and the loop team is always in contact with us as we continue to navigate the platform. We are so happy we integrated this platform to our store!
Thank you for sharing your experience! 💙
We’re thrilled to hear that Loop has made such a positive impact on your site and your team. We’re excited to continue being part of your journey! ⭐️
Great support and great tool
Thank you for the 5 ⭐️'s!
We’re so glad to hear that you’re happy with both our support and the tool.
Helpful app for providing a ton of options for your customers to return and exchange. The team has consistently developed a ton of new features in our time using the app.
We're so grateful for your positive feedback on Loop 💙 Thrilled that to hear you're excited about our ongoing feature developments!