Reviews (186)

Overall rating
4.5
Counts per rating level
  • 85% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the returns and exchanges process, enhancing customer satisfaction and retention with features like "Shop Now" and "Instant Exchange." It offers automated returns, customizable workflows, and supports international returns, seamlessly integrating with Shopify for improved functionality. The app also provides detailed analytics on return reasons and customer behaviors. Merchants appreciate the responsive and knowledgeable customer support, noting the team's dedication and the app's regular updates to meet evolving needs.

June 15, 2023

Loop is an incredible platform for returns/exchanges. Our Merchant Success Manager, Ash is the absolute best. I recommend this app 10/10.

Rumored
United States
Almost 2 years using the app
Loop replied June 16, 2023

We love to hear this! Thanks for sharing!

August 15, 2023

Loop has made the process of our returns simple and effective. In addition to that their support team has been super helpful and friendly. Returns used to be a laborious process, but with Loop we have been able to focus on other areas of our company which has helped us grow. Also shoutout to Ash at Loop for be an amazing rep for us over the years!

GORUCK
United States
Almost 2 years using the app
Loop replied September 18, 2023

We love hearing this and appreciate you taking the time to leave us this review! We'll be sure to let Ash know as well 🙌

May 4, 2023

Loop has the best customer support team. They are always really quick to reply with resolutions. Loop is great and makes our return system workflow go so smoothly.

LiCi Fit
United States
Almost 2 years using the app
November 7, 2023

We've been on the platform for almost a year and could not be more pleased. We had been on an alternative platform previously but due to several shortcomings and account reporting issues we elected to look at alternatives. We shopped over 3 leading platforms and ultimately selected Loop and could not have been more pleased. The onboarding process was extremely smooth and really fast. The platform was very intuitive and we were able to complete most of the configuration ourselves but the support and responsiveness of the Loop team really made the process seamless. The feedback from our customers is extremely positive and the return / exchange process is frictionless. Thank you Loop.

Sunday Swagger
United States
Over 1 year using the app
Loop replied November 9, 2023

This is music to our ears! Thank you for sharing these kind words. We love hearing about your smooth onboarding experience, how intuitive you find the platform, and the positive feedback you're getting from your customers 🙌 We're excited for a great future together!

May 26, 2023

We have been using Loop for a year and a half and it has completely overhauled the way we process returns and exchanges for the better. It is saving our team so much time and work and Loop integrates so well with many of the apps we use, especially Gorgias. Super user friendly interface and support is alway great!

Kulani Kinis
Australia
Over 1 year using the app
Loop replied May 30, 2023

We love hearing how we've saved your team time and work! Thanks for sharing this with us!

May 9, 2023

We came from Happy Returns and so much happier with Loop. Our CSM is exceptional and their CS team is responsive and willing to dig into issues quickly. Highly recommend Loop as a return platform, plus allowing our customers to Shop Now with our entire catalog is a huge benefit.

TA3SWIM
United States
Over 1 year using the app
Loop replied May 10, 2023

Thanks so much for the positive feedback! We're just as excited about Shop Now as you are!

May 18, 2023

I concur with the observations pertaining to the set-up process, which currently involves a significant degree of manual effort and encompasses steps that may not be directly applicable to your particular store, thus potentially leading to time inefficiencies. Nevertheless, I must commend our onboarding specialist, Jess, for displaying exceptional responsiveness and attentiveness in addressing the numerous enquiries I raised throughout the onboarding phase. Notably, Jess readily accommodated my requests for assistance, going so far as to extend her availability by staying beyond regular working hours to conduct a video call, considering the geographical distance between our respective locations (Australia and the USA). While our launch of LOOP is still pending, initial assessments indicate that it holds the potential to enhance our customers' user experience and presents a straightforward interface for their utilisation.

Cheeky Chickadee Store
Australia
Over 1 year using the app
Loop replied May 22, 2023

Thanks for sharing your experience as you onboard with Loop! We're thrilled to be working with you and will be sure to share your kind words with Jess!

May 30, 2023

Loop helped us simplify our entire return workflow and work load. The Shopify Integration is super helpful and makes for less manual work on our end! The analytics are insightful, easy to use, and help drive to make changes in products/systems. The Support team is always responsive and helpful as well! Really looking forward to the Shop Now feature getting started for us this year!

Truewerk
United States
Over 1 year using the app
Loop replied May 31, 2023

We love hearing this and are excited for you to get the Shop Now feature started as well!

May 17, 2023

Loop has made a huge difference in how we manage returns, exchanges and refunds. Their tool does 95% of the work for me and allows me to focus on growing my store.

I'm excited to see how they can retain additional revenue in the future and also learn more about customer trends, sizing and more. Would definitely recommend them + their team!

Icy Minded
United States
Over 1 year using the app
Loop replied May 17, 2023

We're excited to continue growing with you! Thank you for these kind words!!

May 12, 2023

Loop has really helped us push exchanges and make the entire return experience as easy as possible for our customers. The advanced analytics are great, giving us helpful insights on who is returning items a lot, products etc. A game changer!

Larsson & Jennings | Official Store | USA
United States
Over 1 year using the app
Loop replied May 12, 2023

Thanks for this insightful review! We love hearing about your experience with us! Happy Friday 🥳