Reviews (390)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly praise this app for its responsive customer support and user-friendly interface, which facilitates quick issue resolution and easy navigation. They appreciate its seamless integration with Shopify, customization options, and workflow automation that boost operational efficiency. The quick setup and onboarding process is also noted for enabling a smooth transition and immediate operational benefits, making it a valuable tool for managing returns and exchanges.
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We've had a positive experience working with Loop Returns, particularly when it comes to customer support. We recently needed assistance configuring return tags across multiple Shopify instances, and the process was handled quickly and clearly.
Highlights:
Responsive Support: Our inquiry was acknowledged and resolved within the same business day — a big plus when coordinating system-wide tagging.
Tag Configuration: We wanted the "LoopExchange" tag applied to all exchange orders across five regional stores (DK, DE, SE, NO, EU). The support team confirmed the setup promptly and ensured it was deployed.
Clear Communication: The representative (Ninthuga) explained how tagging works, including that the system already applies LE:Exchange to original orders that receive an exchange outcome. This level of transparency helped clarify things for us.
️ Value-Add: Being able to tag return and exchange orders systematically helps us keep warehouse processes clean and consistent — especially with RFID and stock separation in place.
Overall, Loop continues to deliver on both platform functionality and reliable merchant support.
Thank you for the thoughtful review! 🙌 We’re thrilled to hear that our team could provide clear, same-day support setting up those tags across your stores. Seeing what a value-add that was makes our day. We’re here whenever you need us!
Loop makes our return process seamless for both clients and our team. Not to mention, reliable and kind customer service as well.
Love hearing that Loop is making your process seamless 🙌 Thanks for the kind words, we’re always here if you need anything!
Loop has been a great addition to help streamline our return process and offload an extra task from our customer service team. Wendy and her team has been helpful is fixing random issues we've noticed over time as well as custom workflows to optimize further.
Thank you for your wonderful feedback ⭐️💙
We're thrilled to hear that Loop has been a great addition in streamlining your return process and alleviating your customer service team.
Your satisfaction is our top priority, and we appreciate your support!
Loop has been great with helping us save time with refunds and exchanges. Wendy is super helpful and informative if we have any questions!
We’re delighted to hear that Loop has been a time-saver and that Wendy has been so helpful💙
Your feedback is greatly appreciated—thank you!
Quick integration process initially but always improving and releasing new features to improve all aspects of the customer experience. Excited to try the new exchange tracker and exchange shop on site credit features.
Thank you for the positive feedback! 💙⭐️
We're thrilled to hear that you found the integration process quick and are excited about our ongoing improvements.
We appreciate your support!
Very helpful and responsive customer support.
This is great feedback, thanks so much for sharing!
Loop has been great! It has greatly improved our customer experience since implementing it. In addition it has drastically lessened the work load on our customer service department. Allowing the team to respond to tickets much faster without being so bogged down dealing with returns and exchanges. Highly recommend!
Thrilled to hear that Loop has made such a positive impact on your customer service team. We greatly appreciate your support 💙⭐️
Thanks for sharing your experience!
I've had a few times where i have contacted Loop for support, and i must say all the staff are super friendly and quick to resolve any issues.
I have recently been in touch with Emma Pennington a few times, and she is brilliant! Nothing is too much trouble for her and she is very patient and understanding too.
I highly recommend Loop!
Thank you so much for the kind words! We’re lucky to have Emma on our team 💛 and are so glad you've had a great experience with us!
Loop has helped up so much with returns and exchanges. Highly recommend for any DTC brands
So glad Loop’s made a difference for your team! Appreciate the recommendation 💙
I would say the customer service is the best part of working with Loop Returns. As a small business, you can feel like a jack of all trades but a master of none. The support we have had from Loop Customer Support team has helped us build the confidence we need to start feeling like a master of Loop Returns!
We love this so much 🙌 Thanks for sharing, reviews like these mean the world to us!