Reviews (295)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and user-friendly interface that simplifies returns and exchanges. They praise the responsive customer support and value features like systematic tagging and printerless returns. The app's automation reduces customer service workload, and its robust analytics and WMS integration enhance operational efficiency. Merchants also appreciate the customization options for return policies and support during critical transitions.

May 12, 2023

Loop has been a reliable and trusted partner for several years, consintently demonstrating a commitment to innovation in their product offerings while taking our feedback into consideration. Their support team is very responsive and prompt in addressing our inquiries. Their dedicated MSM's have made it clear that our growth and customer experience is their top priority!

LIVERPOOL LOS ANGELES
United States
Over 5 years using the app
Loop replied May 15, 2023

We love hearing from our long-time partners! 💙 Thanks for this insightful review!

April 2, 2024

I have been using Loop for a little over three years as a Customer Service Associate. It is one of the easiest apps to use and it has been very reliable.

Tecovas
United States
Over 5 years using the app
Loop replied April 12, 2024

Thank you for being a long-time customer and for taking the time to leave us this kind review!

August 9, 2024

Wendy is GREAT!

DYPER
United States
Over 1 year using the app
May 9, 2023

Very easy platform to navigate with helpful insights. Automates the return/exchange process which frees up time for our team to better help customers with other issues. Responsive and thoughtful assistance when called upon as well!

Criquet Shirts
United States
About 5 years using the app
Loop replied May 10, 2023

Thank you for sharing your experience with Loop! 🙌

March 4, 2024

CX is very responsive and quick to help!

Fresh Clean Threads
United States
Almost 5 years using the app
Loop replied March 20, 2024

Thank you for sharing! 🤩

February 29, 2024

Loop has been extremely helpful in simplifying our return process. The app is very user friendly and straight forward. Loop has saved our team countless hours by allowing us to implement an automated return process. Their support staff is also excellent. Can't recommend them enough!

YORK Athletics Mfg.
United States
Almost 5 years using the app
Loop replied March 20, 2024

Absolutely love hearing how we've saved your team countless hours! Thanks for leaving this review!

Edited May 9, 2023

Loop is a great product, but their support team is also really responsive and what makes Loop my favorite partner. They're the best support team of any vendor I work with. Such a relief to know the Loop team will always reply with the right answer and usually within just a few hours. It's a bummer I never seem to catch them on live chat but they always answer my question in the first email reply so there's never back and forth.

Miaou
United States
Over 4 years using the app
Loop replied May 9, 2023

Thanks for taking the time to leave us this review! We love hearing your kind words about the support team 💙

May 15, 2023

Loop provides a dynamic return portal to meet the needs of our customers. I can set up precise return policies to resolve most customer needs through automation.

Manly Bands
United States
Over 4 years using the app
Loop replied May 15, 2023

Automation is our best friend 🤝 Thanks for your kind words!

November 1, 2022

We love loop! It's by far the best experience for customers and also CX employees to navigate as well. Super clean and easy experience from start to finish, and there's always exciting updates that Loop is coming out with to better it. You can customize the portal so that it feels very on brand, and even have the customer shop directly on your site with their store credit. From a CX/employee perspective, the analytics and reports have helped us lower return rates on specific products as well. Shoutout to Bryan H. who is our rep and is super quick to help anytime we need assistance!

Free Fly Apparel
United States
About 4 years using the app
May 9, 2023

While some features we'd like are missing (mainly POS returns and POS is muddled in some reporting), they are reactive to features we need. No app will be perfect from the get-go, especially when you add in custom setups, POS, unique product setups, etc. We've been involved in a few Beta tests with them for features we've asked for which is amazing. We're currently struggling with more returns than exchanges but it's reduced the load on our CS team which is a win in itself.

DUER
United States
About 4 years using the app
Loop replied May 9, 2023

Thank you for sharing these kind words! We always appreciate the feedback.
We're excited to share that we just launched the Loop Point of Sale iOS app this week! Learn more here: https://www.loopreturns.com/point-of-sale/ and reach out to your Merchant Success Manager to get set up!