Reviews (180)

Overall rating
4.5
Counts per rating level
  • 86% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for streamlining the returns and exchanges process, enhancing customer satisfaction and retention. Its automation features minimize manual tasks, while analytics tools provide insights into return reasons and customer behaviors. Features like "Shop Now" and "Instant Exchange" offer customers alternatives to direct returns, and the app is noted for its easy integration with Shopify. Customizable workflows and responsive customer support further enhance the user experience, with regular updates adding new functionalities.

November 5, 2024

The team over at Loop is SO WONDERFUL and responsive! We are a small team and it helps to have partners who truly support and help.

Go Loop! And bit shout out to Rece!!!

Duckfeet USA
United States
May 8, 2023

Loop was the exact Returns / Exchange platform that we were looking for. As a small team of two, manually responding to @info emails just to quickly provide someone a return label was very inefficient. Our Onboarding Rep, Adam, was also extremely helpful and gave us genuine industry standard advice, and pointed out some discrepancies in our T&C.
As I'm sure most of us Shopify admins know, managing Exchanges in the Shopify platform is such a headache. It's either a return for refund, or you are messing around with manual inventory adjustments and sending Shipping labels from 3rd party shipping apps. Loop comes in and does exactly what you'd expect and makes the process easy, and all in the 'Orders' page. Our customers seem to appreciate it too, we rarely get a hiccup with Loop, and if we do, it was often a customer input mistake.

Do be prepared to sign up for the top two pricing levels though for the best experience. The lowest pricing options are petty limited, and you'll find that out pretty quickly.

Ocean and San
United States
4 months using the app
Loop replied May 10, 2023

Making your life easier is why we do what we do! Thanks for this super insightful review! 🙌

June 8, 2023

Cannot fault Loop, they have made Returns so much better for us! Our onboarding manager Brooke has been perfect throughout setup and even after with any questions we have had.

Such an ease working with these guys and I can't thank them enough!

PJJ

Progress JJ Europe
United Kingdom
4 months using the app
Loop replied June 12, 2023

Thanks for sharing your great experience with us! We'll be sure to share your review with Brooke! 🙌

Edited May 19, 2023

Loop is a really great platform to manage returns allowing customizations and various workflows depending on your business needs. The integration was very seamless. Our onboarding specialist, Brooke was incredibly knowledgeable and supportive throughout the integration phase. She guided us every step of the way, ensuring a smooth transition and minimizing any disruption to our operations. Her assistance made the implementation process hassle-free and efficient. Since adopting Loop, we have seen significant improvements in our returns management process. The platform's customization options allow us to tailor our workflows to match our unique requirements. This level of flexibility has been instrumental in streamlining our operations and saving us valuable time and resources. I highly recommend Loop to any business looking to enhance their returns management processes.

Bonafide
United States
3 months using the app
Loop replied May 22, 2023

We love hearing how you've seen significant improvements in your returns management process since adopting Loop! Thanks for this recommendation! 💙

May 5, 2023

We've been looking at installing Loop Returns for a few years now and was finally able to do it using the Starter Package. We are looking forwarded to continuing with Loop as our company grows and we are thankful the app has room to upgrade as well. Right now we average 30ish returns per month and this app is extremely helpful.

Setup was great and their customer service team is extremely helpful. Would recommend!

Violent Gentlemen
United States
3 months using the app
August 29, 2023

DO NOT USE THEM! We were with them for two years. They lock you into a year contract. You have to estimate how many returns and exchanges you'll have during the year. If you exceed your limit, you have to pay them $3 per return / exchange you go over. If your company grows, so will your returns, which means Loop will cost you more money. They're a bad option for both small and large companies.

After the first year, they were going to charge us around $13,000 unless we renewed our contract with them. We had to pay them around $9,500 at the end of our second year contract for going over because we grew faster than expected.

Competitors are getting better and they're way cheaper. Plus most competitors don't lock you into annual contracts. It is well worth the time doing some demos with other companies and accessing their overall value. Unless Loop adjusts their contractual and pricing structure, I don't see how they can be competitive.

Also, when there were glitches in their software, their customer support was awful. My advice is save your money and shop around because there are definitely better options.

Primo Golf Apparel
United States
About 3 years using the app
Loop replied September 19, 2023

Thank you for sharing your experience with Loop, although we are sad to see it under these circumstances. Regarding our fees, we are focused on helping our merchants stay on top of any overages and help with accurate returns forecasting. We would be happy to discuss this more if you choose to ever come back to Loop.

November 6, 2022

We've been using this app for 2 years and have never quite been able to get it to work right. Because of that, we've had to deal with some very unfortunate customer experiences. When bringing the problems up with customer service, they were extremely slow to respond (several days per email), and generally unhelpful. They are requiring us to finish our 1 year contract, even though the app has never really worked 100%. There seems to be a lot better (and cheaper) options out there now, so I encourage you to shop around!

The Landmark Project
United States
Almost 4 years using the app
May 5, 2023

We are a small business that is growing fast. We recently migrated from WooCommerce to Shopify Plus in order to have access to cleaner and more effective e-commerce tools and the ability to more easily scale. Loop was one of the major influencers in our decision to switch. I am not a web developer but I do all of the web backend work myself. Of all the apps that I have used so far in Shopify (and probably including Shopify itself), I think that Loop offered the most comprehensive and easy-to-follow onboarding documentation. I reached out to Loop support a couple times when I got stuck or needed clarity on something and every time their support was extremely responsive, helpful, and patient (even when I was probably coming across as crabby - my own fault for trying to do too many things at once!). I was able to get Loop configured and running for the most part in just a few hours with a few tweaks here and there as the rest of the site started coming together over the next week or so. My assistant who helps with processing returns and exchanges is over the moon about how easy it is to use Loop too. We are definitely fans. Thank you for a great product and great service!

GAIDAMA
United States
About 1 month using the app
Loop replied June 22, 2023

We absolutely love hearing this! Thank you for trusting us and we can't wait to continue working together! 🙌💙

November 20, 2022

Horrible customer service and completely overpriced. App is missing a ton of critical features. I used it for over a year, willing to over pay. When I insisted to cancel, guess what they kept on billing me. Dess said she would let me know, bill came in anyway. I do not want your service stop forcing it on my company. Shop around the Shopify App Store lots of better cheaper solutions.

Urban Modesty
United States
Over 2 years using the app
May 9, 2023

Our team had trauma from Returnly and Loop was the solution to what we were looking for.

- Onboarding was smooth and easy, Returnly was complicated and took so long!
- Reporting is easy, Returnly was complicated and we were always missing reports.
- We were able to implement the exchange feature and gain more sales

Overall, we're very happy with Loop and the customer service they provided.

KindTail
United States
About 1 month using the app
Loop replied May 9, 2023

Thank you for sharing your positive experience with Loop! Smooth & easy is what we're going for! 🙌