Reviews (443)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app streamlines returns and exchanges for customers and staff, cutting support tickets and back‑and‑forth. It’s described as easy to set up, with smooth onboarding and strong integrations with Shopify, 3PLs, and tools like Brightpearl. Many highlight powerful automations that handle most cases, reliable multi‑store performance, and exceptional support that quickly resolves issues, builds custom workflows, and adds features based on feedback.
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Loop support is alway fantastic, they go above and beyond and their response times are always very fast.
You made our day! 😊 We're thrilled our support team has been so helpful and responsive. Here for you whenever you need us!
So far really great and easy to integrate - makes returns so easy for us and the customer, and really great customer support as well, the agents respond very quickly to any questions that I have
Glad you've had a great time with Loop so far! And love hearing that our support team has made your experience even better 💙
Amazing support and response time! CX team is super helpful and knowledgeable.
So happy to hear this 🫶 Thanks for the 5⭐️!
Great support team to work with. Always willing to help and provide the needed information in a timely manner!
💙 Timely, helpful support is what we aim for every time, happy to help whenever you need us!
Loop offer excellent and quick customer service. It's really nice to know there's always a support team on standby if I have a problem. Thank you Rece for your help!
Thank you for sharing! Shoutout Rece 🙌
Really great app - so helpful for us with our business and amazing customer support. They are so quick to respond!
Exactly what we love to hear! Thrilled Loop is helping your business, always here when you need us 🙌
Rece has been our support specialist a number of times and always answers us quickly, with clear and concise answers that have detailed directions. Even when the solution isn't exactly what we needed, there's always some sort of work around solution supplied. Excellent service.
Thanks for the review 💙 Our team always aims to provide timely and helpful support so we're glad you've had that experience!
Loop has helped up so much with returns and exchanges. Highly recommend for any DTC brands
So glad Loop’s made a difference for your team! Appreciate the recommendation 💙
I was having difficulty logging into the app, and after two days of back-and-forth emails, Emma Pennington handled the situation with the utmost patience. Thanks to her dedication and support, she was able to get me up and running again. I truly appreciate her help!
Love to hear that Emma got you logged in and back on track! If you ever need support in the future, we're here 🤝
Amazing app and excellent support from Ninthuga.
Appreciate the kind words! So glad you had a great experience with the team 🙌
