Reviews (243)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining the returns and exchanges process, noting its ability to convert refunds into exchanges and enhance customer satisfaction. Features like comprehensive analytics, a "Shop Now" option, and printerless returns integrate well with systems like WMS and Shopify. The app's customer support is praised for its responsiveness and helpful onboarding process, with regular updates enhancing its functionality.
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Quick integration process initially but always improving and releasing new features to improve all aspects of the customer experience. Excited to try the new exchange tracker and exchange shop on site credit features.
Thank you for the positive feedback! 💙⭐️
We're thrilled to hear that you found the integration process quick and are excited about our ongoing improvements.
We appreciate your ...
The software is good. Customer service is decent.
There are some features in the software that you need a web developer to implement and code into your .liquid files, and Loop Returns doesn't provide a developer to do so, so you have to hire and pay for the developer yourself.
Thank you for sharing your experience with us! While we don't have a developer, our Technical Support Team is always here to help!
Really great app! Our customers love the ease of using Loop for Returns and Exchanges. Also, love how quickly Loop has updates and is eager to hear feedback to improve the platform and customer experience.
Thanks for taking the time to leave us this review! It's so great to hear you and your customers are loving Loop.
And yes! We love hearing feedback to improve our platform ...
Great customer service, amazing experience in every call. Easy to understand platform very user friendly.
Thank you so much for your kind word! 💙
We're thrilled to hear that you had a great experience with our customer service and find our platform easy to understand and user- ...
Save your time and money and get anything else. The experience quickly went downhill once they sign you up. Customer service disappears and you're stuck with a 12 month contract for something that doesn't fully function as promised and no one to help you!
Thank you for taking the time to share such a detailed review about your recent experience with Loop. We do apologize that you had a frustrating one and would like to discuss ...
Great product - but even better account management. The team acts as a true partner. We have been very happy with the results and look forward to their feature rich roadmap they are always rolling out.
This review is truly music to our ears! Thanks for sharing!
Loop is very user friendly and their support staff is awesome! They send very informative emails with photos and have prompt response turnarounds. If the emails aren't solving problems then they are happy to hope on a call to discuss the issue and potentially reach out to their engineering team to create something to find a solution.
Thanks for sharing your great experience with Loop! Thrilled that you find our support staff helpful! 🤝
Our customers love Loop, and we do too. A great user interface for admins and customers and abundant customization of returns and exchanges are why we chose the software in the first place. It's easily the best returns software in e-commerce.
One thing we love is that the Loop team continued to develop incredible features and consistently add value to what we were already paying for.
Thanks for taking the time to leave us this review! It's awesome to hear that both you and your customers love Loop.
Cannot fault Loop, they have made Returns so much better for us! Our onboarding manager Brooke has been perfect throughout setup and even after with any questions we have had.
Such an ease working with these guys and I can't thank them enough!
PJJ
Thanks for sharing your great experience with us! We'll be sure to share your review with Brooke! 🙌
So easy to set up and get started. Best part of Loop is the customer service- they are BEYOND helpful and so quick to respond. I never have to worry if I have a question or an issue, I know they will help me resolve it asap.
Thanks for sharing how helpful our customer service team has been for you! It's what we're here for! 🤝