Reviews (187)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the returns and exchanges process, enhancing customer satisfaction and retention with features like "Shop Now" and "Instant Exchange." It offers automated returns, customizable workflows, and supports international returns, seamlessly integrating with Shopify for improved functionality. The app also provides detailed analytics on return reasons and customer behaviors. Merchants appreciate the responsive and knowledgeable customer support, noting the team's dedication and the app's regular updates to meet evolving needs.

May 18, 2023

Application is great so far! While I did think the self-guided onboarding was neat I think they could have been more high-touch at first with some check-ins. I was able to figure it out but could have been supported more. Onboarding manager was great, I just think the company needs to take a look at the onboarding process and maybe give the customer an option if they want self guided, self-guided low touch, or need more support high touch.

Pavise
United States
About 1 month using the app
Loop replied May 18, 2023

Thank you for this review! We're always taking our merchants' input into consideration and appreciate the feedback!

December 3, 2021

We just are onboarding Loop and so far so good!
Everything from our first meeting with our rep, Johnny, who really explained Loop in the most engaging way, to the initial phases have been exactly what we wanted. Effortless, simple and accessible!

Naked Sports Innovations
United States
About 23 hours using the app
July 31, 2023

This company is very difficult to deal with, don't expect to have this app up and running quickly. I started the process with them and after 7 days I couldn't even get a straight answer on pricing from them let alone the app up and running. they wouldn't let me just select the $29 plan as advertised on the app page and get up and running.

kristinmagrit
Australia
6 days using the app
September 7, 2023

Once you "install" the app, you can't even try it. Instead, they force you to do a Zoom call and the link to book a call didn't even work.
Pricing is not transparent at all, they have a subscription fee and a cost per return.
The usage fees aren't displayed on their website or mentioned on the Shopify app store page.
They only integrate with Shopify, so you won't be able to use Loop if you have any plans to change your e-commerce platform.

They only do 12-month minimum contracts.

1. Misleading marketing
2. No free trial
3. Opaque pricing

Too many red flags for me.
I'm shocked Shopify would even approve this app.

SYRON GOLF
United States
2 days using the app
Loop replied November 1, 2023

Thank you for leaving this review and sharing your concerns- all of this feedback is heard and has been relayed to our team. Our top priority is ensuring everyone has a great experience with us and I am sorry to hear you feel this was not the case.
We genuinely believe that if you choose to become a customer in the future, you'll find our platform to be a valuable asset for your business. Someone will reach out if you are open to discussing this further.

October 28, 2024

Nominal
United States
Over 3 years using the app
Loop replied November 4, 2024

Thank you for the 5 ⭐️'s!

November 7, 2024

Pacas, Inc.
United States
About 1 year using the app
March 8, 2024

LUNA Sandals
United States
About 5 years using the app