Reviews (424)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for streamlining returns, reducing support tickets, and enhancing post-purchase experiences. Its self-service platform integrates well with Shopify and systems like Brightpearl, offering a user-friendly interface and extensive configuration options. Automation capabilities are a major benefit, saving time and money. Customer support is consistently responsive and knowledgeable, providing effective assistance. The app is valued for simplifying returns and exchanges efficiently.
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The team provided fast assitance that was clear and helpful. I am always confident that the level of service provided will be top notch.
Loop is an incredible platform for returns/exchanges. Our Merchant Success Manager, Ash is the absolute best. I recommend this app 10/10.
We love to hear this! Thanks for sharing!
Loop has made the process of our returns simple and effective. In addition to that their support team has been super helpful and friendly. Returns used to be a laborious process, but with Loop we have been able to focus on other areas of our company which has helped us grow. Also shoutout to Ash at Loop for be an amazing rep for us over the years!
We love hearing this and appreciate you taking the time to leave us this review! We'll be sure to let Ash know as well 🙌
Loop has the best customer support team. They are always really quick to reply with resolutions. Loop is great and makes our return system workflow go so smoothly.
quick response and solved my issue - Rece is great!
Speedy support is what we’re all about! ⚡ So glad we could get things sorted for you, let us know if there’s anything else we can help with!
Loop is a great system and our account manager is always quick to answer and give us the reporting we need! The Loop analytics are super extensive, however, are a bit more manual than we would like, but you most definitely can pull all the return information you need. The Loop team is always quick to accommodate and respond to us though, which is super appreciated whenever there is an error.
We have had a couple of issues in the past with slow load time at the POS level in-store and some errors on exchanges. However, we worked with the Loop team to resolve the exchange errors and are excited for Loop to keep evolving and getting better and better!
Thanks for this insightful review! We're excited to continue evolving with you! 🤝
Loop has been a great "value added" app as we work towards better for our customers and staff, support and team gets' an A+
We’re so glad that Loop has been able to provide value for both your team and your customers. Thank you for the A+ rating! 🤩💙
Great customer service, fast to respond and help trouble shoot with you. Extremely kind and helpful!
We appreciate you sharing your great experience with our customer service team! We're always here to help!
So convenient and systematic. Customer support was also superb!
Fast customer service response times
