Loop Returns & Exchanges

Have loved working with the team at Loop. They have been so helpful getting us set up and ready to trade on our new website. We also want to thank Taylor for her ongoing help during onboarding.

We've been using this app for 2 years and have never quite been able to get it to work right. Because of that, we've had to deal with some very unfortunate customer experiences. When bringing the problems up with customer service, they were extremely slow to respond (several days per email), and generally unhelpful. They are requiring us to finish our 1 year contract, even though the app has ...

DO NOT USE THEM! We were with them for two years. They lock you into a year contract. You have to estimate how many returns and exchanges you'll have during the year. If you exceed your limit, you have to pay them $3 per return / exchange you go over. If your company grows, so will your returns, which means Loop will cost you more money. They're a bad option for both small and large companies.

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We are a small business that is growing fast. We recently migrated from WooCommerce to Shopify Plus in order to have access to cleaner and more effective e-commerce tools and the ability to more easily scale. Loop was one of the major influencers in our decision to switch. I am not a web developer but I do all of the web backend work myself. Of all the apps that I have used so far in Shopify (and ...

Horrible customer service and completely overpriced. App is missing a ton of critical features. I used it for over a year, willing to over pay. When I insisted to cancel, guess what they kept on billing me. Dess said she would let me know, bill came in anyway. I do not want your service stop forcing it on my company. Shop around the Shopify App Store lots of better cheaper solutions.

Our team had trauma from Returnly and Loop was the solution to what we were looking for.

- Onboarding was smooth and easy, Returnly was complicated and took so long!
- Reporting is easy, Returnly was complicated and we were always missing reports.
- We were able to implement the exchange feature and gain more sales

Overall, we're very happy with Loop and the customer service they provided.

I am super impressed with Loop. It functions and looks better than anything I could have DIY'ed. Loop is user-friendly, with a clear interface, excellent tutorials, and an approachable team. I was not anticipating the amount of "homework" I had to do but it wasn't so bad because there was a handy to-do list. I recommend Loop to anyone looking to improve their Returns & Exchanges process.

Loop is a great system and our account manager is always quick to answer and give us the reporting we need! The Loop analytics are super extensive, however, are a bit more manual than we would like, but you most definitely can pull all the return information you need. The Loop team is always quick to accommodate and respond to us though, which is super appreciated whenever there is an error.

We ...

Application is great so far! While I did think the self-guided onboarding was neat I think they could have been more high-touch at first with some check-ins. I was able to figure it out but could have been supported more. Onboarding manager was great, I just think the company needs to take a look at the onboarding process and maybe give the customer an option if they want self guided, self-guided ...

Overall - Does the basics, but not a great value. Good option for a mid-sized business, but if you are smaller I'd go for something cheaper and if you are bigger, I'd go for something a bit more comprehensive. Pros:
+ Return Portal UI is clean and works well
+ No issues with Shopify sync and does reduce workload vs. manual processing of returns and exchanges Cons
+ Fairly expensive for what is ...