Reviews (445)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app streamlines returns and exchanges for customers and staff, cutting support tickets and back‑and‑forth. It’s described as easy to set up, with smooth onboarding and strong integrations with Shopify, 3PLs, and tools like Brightpearl. Many highlight powerful automations that handle most cases, reliable multi‑store performance, and exceptional support that quickly resolves issues, builds custom workflows, and adds features based on feedback.
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Thornton on the support team has been a great help and helped me resolve my issues promptly! Thanks again, Thornton!
Thank you for the review! 💙⭐️
So happy to hear Thornton has made such a positive impact. We’ll be sure to pass along your kind words to him!
Loop is a great returns solution and they have an awesome Customer Service. Whenever we have issues with the app, their team is one email away and is super fast with the resolution. No downtime on our end which is super awesome.
Thank you for sharing your experience! 🙌💙
We’re thrilled that our team has been able to provide fast, effective solutions whenever you've had any issues. Our goal is to keep everything running smoothly, and it’s fantastic to know we’ve succeeded in that for you!
Loop has been a great "value added" app as we work towards better for our customers and staff, support and team gets' an A+
We’re so glad that Loop has been able to provide value for both your team and your customers. Thank you for the A+ rating! 🤩💙
I've had a great experience when reaching out for help from Loop. Someone gets back to you in less than 24 hours and is always will to give details instead of sending you a link to a help center article that you may have already read. Gabbi has been super helpful!
Thank you so much for your kind words! 💙
We’re thrilled to hear that your experience with Loop has been positive and that Gabbi has been supportive. Our team strives to provide timely and detailed support, and we appreciate you taking the time to share your feedback!
Great app! Easy for our customers to use and their customer service is very helpful and responsive.
Thanks so much for the review! 💙⭐️
We're happy to hear the app is working well for your customers, and that our team has been able to provide the support you need.
Great team to get your onboarded. Has made for a better experience for our customers, and simplified processes internally.
We appreciate the feedback! 💙🙌
We're so glad our team could help streamline your processes and elevate your customer experience.
We had to quickly move to Loop from our previous returns platform. The setup was easy and it has been running smoothly ever since.
Thank you for sharing your positive experience!
We’re thrilled to hear that the transition to Loop was seamless and that everything has been running smoothly ⭐️
After they assisted me to install the app I haven't been able to reach anyone to integrate it on to my site. What good is it if no one assists in letting the customer know its there to use? I filled out the contact us form twice but no one has reached out. Help!
I will have to cancel if no one responds.
We’ve checked in with our team, and it looks like your issue has been resolved!
However, if you need any further assistance, please let us know. 💙
Loop has been great with helping us save time with refunds and exchanges. Wendy is super helpful and informative if we have any questions!
We’re delighted to hear that Loop has been a time-saver and that Wendy has been so helpful💙
Your feedback is greatly appreciated—thank you!
Love working with Loop- great customer service and easy to use once everything is set up. Looking forward to seeing new features in the future.
And we love working with YOU! 💙
Thank you for your kind words! We're delighted to hear that you love working with Loop and find our customer service and setup process excellent.
We're excited to continue bringing you new features in the future. Your support means a lot to us!
