Reviews (424)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for streamlining returns, reducing support tickets, and enhancing post-purchase experiences. Its self-service platform integrates well with Shopify and systems like Brightpearl, offering a user-friendly interface and extensive configuration options. Automation capabilities are a major benefit, saving time and money. Customer support is consistently responsive and knowledgeable, providing effective assistance. The app is valued for simplifying returns and exchanges efficiently.
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We use a full enterprise version of Loop, which this app is a part of. We love it. Great UI for customers and CX staff. Self-service workflows and customization that allow for various SKU-level outcomes on the fly. Reliable and detailed event data that is exportable. Constant product improvements, informed by feedback their team proactively gathers. The company has strong partnerships with Shopify and certain 3PLs and CX platforms. It can be pricier than other options, especially for smaller merchants, but the time savings Loop creates for our staff offsets the software costs.
Very helpful! Quick responses and easy back-and-forth till the issue is resolved. I did not have much hope emailing them, but it turned out to be a great experience with a quick resolve.
We love hearing this, thank you for sharing! Quick and helpful support is what we aim for 💙
Exceptional customer service experience with Jackie O and Reese P.
Thanks for the always prompt and insightful assistance.
Thank you for your kind words 💙 🤩
We're thrilled Jackie O and Reese P provided such exceptional service.
We have received fast and efficient help every time we have reached out!
Thank you for your review! We're so glad to hear you've had fast and efficient support every time. Your satisfaction is our priority ⭐️🙌
This is the best returns app on Shopify easily. It has a super awesome customizable Returns Page, makes the entire return/exchange process super automated for the customer, and has features that help you to get more people to exchange instead of return. Their new analytics features are awesome as well! We have tried Returnly, Happy Returns, ReturnsMagic and this is the best by far!
Emma P. was the one who helped me and was super helpful! She was amazing and fast and kept me updated along the way. Amazing service and was super nice.
Thanks for sharing! It's awesome to hear Emma made your experience so seamless and positive 🤩
Extremely helpful customer support team, respond incredibly quickly and are always there to help
Love hearing this, thank you for sharing 💖 Our support team will be thrilled to know that their help has been so valuable for you!
Loop returns support is best in class. I often get Rece as my support agent and he has solutions that work quickly almost every time.
Thank you for sharing your experience!
We're thrilled to hear Rece has provided you with top-notch, efficient support. We'll be sure to share your kind words with him 🤩 🙌
Quick turnaround for support with sufficient solutions!
Thank you for the positive feedback 💙⭐️
If there's anything we can do to make your experience even better, feel free to let us know!
Really great app! Our customers love the ease of using Loop for Returns and Exchanges. Also, love how quickly Loop has updates and is eager to hear feedback to improve the platform and customer experience.
Thanks for taking the time to leave us this review! It's so great to hear you and your customers are loving Loop.
And yes! We love hearing feedback to improve our platform for our merchants.
