Reviews (424)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for streamlining returns, reducing support tickets, and enhancing post-purchase experiences. Its self-service platform integrates well with Shopify and systems like Brightpearl, offering a user-friendly interface and extensive configuration options. Automation capabilities are a major benefit, saving time and money. Customer support is consistently responsive and knowledgeable, providing effective assistance. The app is valued for simplifying returns and exchanges efficiently.
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Really great app! Our customers love the ease of using Loop for Returns and Exchanges. Also, love how quickly Loop has updates and is eager to hear feedback to improve the platform and customer experience.
Thanks for taking the time to leave us this review! It's so great to hear you and your customers are loving Loop.
And yes! We love hearing feedback to improve our platform for our merchants.
Excellent Customer Experience team that's always quick to reply with helpful info and resources!
Wonderful app and even better customer service! We have been using Loop Returns for a little over a year and it has made our lives SO much easier.
Thanks for being with us for the past year 🥳 We’re thrilled that Loop has been such a game-changer for you!
Loop has been amazing for us in 2022. It has automated our returns, allowing our customer care team to focus on customer inquiries and take care of customers better.
Thanks for taking the time to leave us this review! It's great to see that you're able to take care of your customers better and that you're having a positive experience with Loop.
Thornton on the support team has been a great help and helped me resolve my issues promptly! Thanks again, Thornton!
Thank you for the review! 💙⭐️
So happy to hear Thornton has made such a positive impact. We’ll be sure to pass along your kind words to him!
Amazing customer experience! They are super responsive and typically respond within the hour.
Thanks for the review! Speedy, helpful support is what we aim for, so it’s awesome to hear we’re hitting the mark. We're always just a message away!
Works well and customer service is very helpful!
So glad you've had a great experience 😊 Thanks for the feedback, we’re happy to support you!
Emma was awesome! Resolved my issue professionally and prompt!
Emma! 💥 That is awesome to hear. Thanks for the great review!
Loop's system is great, but it's the people that make the experience phenomenal. Almost every email I send is always due to me not understanding something and within minutes I get a response. Everyone is knowledgeable and helpful, thank you for the service that you provide!
We’re so glad to hear that our team has been able to provide the support you need 🙌
It’s our goal to be as helpful and responsive as possible, and we appreciate you recognizing our efforts. Thanks for choosing Loop! 💙
So easy to set up and get started. Best part of Loop is the customer service- they are BEYOND helpful and so quick to respond. I never have to worry if I have a question or an issue, I know they will help me resolve it asap.
Thanks for sharing how helpful our customer service team has been for you! It's what we're here for! 🤝
