Reviews (446)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app streamlines returns and exchanges for customers and staff, cutting support tickets and back‑and‑forth. It’s described as easy to set up, with smooth onboarding and strong integrations with Shopify, 3PLs, and tools like Brightpearl. Many highlight powerful automations that handle most cases, reliable multi‑store performance, and exceptional support that quickly resolves issues, builds custom workflows, and adds features based on feedback.
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Love working with Loop- great customer service and easy to use once everything is set up. Looking forward to seeing new features in the future.
And we love working with YOU! 💙
Thank you for your kind words! We're delighted to hear that you love working with Loop and find our customer service and setup process excellent.
We're excited to continue bringing you new features in the future. Your support means a lot to us!
Great customer service, amazing experience in every call. Easy to understand platform very user friendly.
Thank you so much for your kind word! 💙
We're thrilled to hear that you had a great experience with our customer service and find our platform easy to understand and user-friendly.
Your feedback means a lot to us! ⭐️
Rece is the BEST support specialist!! He is always so thorough and answers our questions with great detail. Thank you Rece for going above and beyond every single time! We are so happy to work with him.
We'll be sure to let Wendy know about your great experience! Thanks for leaving this review 🙌
I have been using Loop for a little over three years as a Customer Service Associate. It is one of the easiest apps to use and it has been very reliable.
Thank you for being a long-time customer and for taking the time to leave us this kind review!
Loop is very user friendly and their support staff is awesome! They send very informative emails with photos and have prompt response turnarounds. If the emails aren't solving problems then they are happy to hope on a call to discuss the issue and potentially reach out to their engineering team to create something to find a solution.
Thanks for sharing your great experience with Loop! Thrilled that you find our support staff helpful! 🤝
Great customer service, fast to respond and help trouble shoot with you. Extremely kind and helpful!
We appreciate you sharing your great experience with our customer service team! We're always here to help!
Best-in-class returns solution for Shopify stores. A little bit pricey but worth it if you're serious about optimising customer experience!
Best-in-class solution is what we're going for! 🙌 Thanks for sharing!
So easy to set up and get started. Best part of Loop is the customer service- they are BEYOND helpful and so quick to respond. I never have to worry if I have a question or an issue, I know they will help me resolve it asap.
Thanks for sharing how helpful our customer service team has been for you! It's what we're here for! 🤝
Loop Returns and Exchanges' support team is great to work with! Always responsive and super helpful, not to mention friendly! Rece is awesome to work with!
Hearing that we've been a game-changer is music to our ears! Thanks for leaving these kind words!
Loop has made processing return an absolute breeze and has really increased my teams productivity.
They are continuously updating various features and making these so much easier.
Love them, Love them, Love them!
Wow! Love love love hearing this! :)
