Loop Returns & Exchanges

We've been looking at installing Loop Returns for a few years now and was finally able to do it using the Starter Package. We are looking forwarded to continuing with Loop as our company grows and we are thankful the app has room to upgrade as well. Right now we average 30ish returns per month and this app is extremely helpful.

Setup was great and their customer service team is extremely helpful. Would recommend!

Loop is a solid reliable returns platform. I've used it in two different ecomm companies. It's userfriendly, the workflows, tags usage, and return outcomes are well thought out. We definitely take advantage of the Shop Now feature to keep customers reingaged in our eco system. Financial Reconciliation is a bit tricky with, that's an area that can be improved upon, but that said, it's comparable to others on the market. Overall, I'm pleased to continue using Loops as my go-to returns solution.

Have loved working with the team at Loop. They have been so helpful getting us set up and ready to trade on our new website. We also want to thank Taylor for her ongoing help during onboarding.

The most disgusting experience we have ever had working with any app or any company in nearly 10 years of business. DO NOT SIGN ON TO LOOP. They will coerce you in to a 12 month contract up-front. The reason they do so is apparent once you download the app. Nearly one month later, my own team dedicating hours each and every day - the app is still not installed. It is the most complicated and convoluted procedure. The only support you receive is essentially to figure it out for yourself. Any complaints or queries are dismissed. Their service is disgusting. Their app is a rip-off that doesn't function. DO NOT MAKE THE SAME MISTAKE WE DID. We have since downloaded a cheaper app that we installed within 30 minutes, and had a live chat customer service function that was absolutely helpful. BEWARE - Loop will rip you off.

We are a small business that is growing fast. We recently migrated from WooCommerce to Shopify Plus in order to have access to cleaner and more effective e-commerce tools and the ability to more easily scale. Loop was one of the major influencers in our decision to switch. I am not a web developer but I do all of the web backend work myself. Of all the apps that I have used so far in Shopify (and probably including Shopify itself), I think that Loop offered the most comprehensive and easy-to-follow onboarding documentation. I reached out to Loop support a couple times when I got stuck or needed clarity on something and every time their support was extremely responsive, helpful, and patient (even when I was probably coming across as crabby - my own fault for trying to do too many things at once!). I was able to get Loop configured and running for the most part in just a few hours with a few tweaks here and there as the rest of the site started coming together over the next week or so. My assistant who helps with processing returns and exchanges is over the moon about how easy it is to use Loop too. We are definitely fans. Thank you for a great product and great service!

Great Support from Loop's Customer service team: fast, clear and detailed explanations that help understand the issues encountered as well as find the correct solutions to the problems.

Keep on the great work!

Our team had trauma from Returnly and Loop was the solution to what we were looking for.

- Onboarding was smooth and easy, Returnly was complicated and took so long!
- Reporting is easy, Returnly was complicated and we were always missing reports.
- We were able to implement the exchange feature and gain more sales

Overall, we're very happy with Loop and the customer service they provided.

I am super impressed with Loop. It functions and looks better than anything I could have DIY'ed. Loop is user-friendly, with a clear interface, excellent tutorials, and an approachable team. I was not anticipating the amount of "homework" I had to do but it wasn't so bad because there was a handy to-do list. I recommend Loop to anyone looking to improve their Returns & Exchanges process.

Onboarding was super easy. Taylor was very helpful and made the transition to using Loop seamless. Looking forward to using the app

We considered several different apps to handle product returns, but Loop Returns checked all the boxes for us. The integration with Shopify was easy and the customizability of the platform allowed us to tailor the customer experience. The onboarding was great and our specialist was quick to provide assistance and support as needed to get us up and running right away. Highly recommended.