Reviews (392)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its responsive customer support and user-friendly interface, which simplifies the management of returns and exchanges. It integrates seamlessly with Shopify, easing setup and reducing the workload on support teams. Regular updates are also appreciated for enhancing functionality and aligning with business needs, ultimately optimizing the returns process and improving service quality.

May 9, 2023

We have had an awesome experience using Loop! The program is easy to use and with all the new integrations and improvements, our returns and exchange process is working seamlessly and successfully. Our CSM Bryan has been helpful and is always ready to assist with questions.

JAXXON
United States
Over 3 years using the app
Loop replied May 10, 2023

This is music to our ears! We'll be sure to share your kind words with Bryan!

Edited August 22, 2025

Rece has been a great resource for us. I have been very impressed by the response time and the help that he has provided. Loop has been a great app for us and would highly recommend.

HalfPriceDrapes.com
United States
About 3 years using the app
Loop replied May 10, 2023

Thanks so much for taking the time to leave us a 5-star rating! We love hearing about your positive experience with Taylor! 🙌

December 4, 2024

Loop support is reason enough to advocate for the service. They're quick to respond & generous & patient with their time.

Del Toro Shoes
United States
About 3 years using the app
Loop replied December 10, 2024

Thank you for the kind words! 💙⭐️
Our support team works hard to provide the best experience, and we’re thrilled to hear it’s making an impact.

June 1, 2023

I am thrilled to share my outstanding experience with Loop, a powerful tool that has revolutionized the way I manage my business. From customizing policies and workflows to effectively reducing return ratios, Loop has been an absolute game-changer.

One of the standout features of Loop is its user-friendly interface, which made the entire process seamless and intuitive. I greatly appreciate the ease with which I can navigate and customize various aspects of the software. It has truly empowered me to tailor the platform to meet my specific needs and optimize my operations.

In addition to the exceptional software, I must commend the dedicated representatives at Loop who have been instrumental in my journey. Jackie and Ash have been invaluable in providing insightful recommendations and offering guidance to streamline my workflows and maximize efficiency. Their expertise and commitment to customer satisfaction have truly set them apart.

Loop has not only enhanced the functionality of my business but has also provided unparalleled support along the way. The level of assistance and prompt responses I have received from the Loop team have been commendable. Knowing that I have a reliable support system in place gives me peace of mind and confidence in utilizing the software to its full potential.

I cannot emphasize enough how Loop has positively impacted my business. It has surpassed my expectations, and I wholeheartedly recommend it to any business owner seeking to streamline their processes, reduce return ratios, and improve overall efficiency. Thank you, Loop, for providing an exceptional platform and top-notch customer service.

Andar
United States
About 3 years using the app
Loop replied June 2, 2023

Wow! This reviewing is everything we love to hear! Thank you for being such a loyal and amazing partner to work with! 💙 🙌

May 11, 2023

Loop has been a great returns partner! Our account manager is always available to help if we have questions. The platform is intuitive and extremely easy to use. I am able to export reporting and gauge what is happening with returns at ease.

FREDA SALVADOR
United States
About 3 years using the app
Loop replied May 12, 2023

Your ease is our ease! We love hearing about your positive experience! Thanks for sharing!

Edited April 14, 2023

We've been using Loop Returns for a couple years now. Here at Kizik, it's not about the retained revenue we get from Loop, It's about the retained customers. We know if we can get our customers into their correct shoe size they will love our product and will become lifelong customers. Loop helps us create a positive experience for all our customers, even those who need a couple tries to get the correct shoe.

Kizik
United States
About 3 years using the app
Loop replied May 11, 2023

We love this review & we love Kizik! Thank you for sharing! Retaining customers >>>

March 13, 2024

Our business relies on Loop for all our returns and exchanges globally across 6 regions. The app is seamless to integrate, easy to use and integral to providing our customers with the experience that we've built our brand on. Couldn't recommend higher.

Boody Australia
Australia
About 3 years using the app
Loop replied March 20, 2024

We love hearing how we're supporting all 6 of your regions! Excited to continue working together!

Edited June 21, 2025

We can't express enough how Loop has revolutionized our entire return process at our clothing store. This app is an absolute game-changer!

From the moment we integrated Loop into our operations, it was like a breath of fresh air. Gone are the days of tedious manual returns. Loop streamlined everything seamlessly, providing us with an efficient and user-friendly system that our team and customers adore.

The app's interface is incredibly intuitive and easy to navigate, making it a breeze to process returns and exchanges.

What truly sets Loop apart is its outstanding customer support. Whenever we've had a question or encountered an issue, their team has been prompt, friendly, and incredibly helpful. They truly care about their clients and go above and beyond to ensure a smooth experience.

Thank you, Loop, for creating such an exceptional app that has transformed the way we handle returns. You've earned our enthusiastic five-star rating and our sincere gratitude. Keep up the incredible work!

Amor Lafayette
United States
About 3 years using the app
Loop replied May 22, 2023

Wow! We love everything 👏 about👏 this👏 review👏 ! Thank you for sharing your great experience with us! 💙

June 4, 2025

Amazing customer experience! They are super responsive and typically respond within the hour.

Bea Colette
United States
About 1 year using the app
Loop replied June 13, 2025

Thanks for the review! Speedy, helpful support is what we aim for, so it’s awesome to hear we’re hitting the mark. We're always just a message away!

September 28, 2021

We use Loop to handle all of our Returns and it has been incredibly helpful to have an automated, simple to use and insightful platform to process returns and exchanges and give us in depth data to help drive product enhancements and changes

Baseballism Online
United States
About 3 years using the app