Reviews (295)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and user-friendly interface that simplifies returns and exchanges. They praise the responsive customer support and value features like systematic tagging and printerless returns. The app's automation reduces customer service workload, and its robust analytics and WMS integration enhance operational efficiency. Merchants also appreciate the customization options for return policies and support during critical transitions.

August 3, 2022

We have been using Loop for a few years now. Although the product has proved great for our team, customers and company- what makes us loyal to Loop is their account management and IT teams. Whenever we have a question, are experiencing something out of the norm, or need assistance implementing a new feature; Rachel (our account manager) and her team are immediate to take care of us and do it completely and efficiently. Thank you Rachel & Loop!!

ROKA
United States
About 4 years using the app
Edited September 20, 2021

Best RMA system on the market! Not only is it affordable but My account Managers and support team have been great. Can't wait to see all the new additions to their roadmap for 2022!

QALO
United States
Almost 4 years using the app
December 29, 2022

Make returns easy and always easy to access support if you have any issues. Always adding new features.

Fair Harbor
United States
Almost 4 years using the app
Loop replied January 10, 2023

Thanks for taking the time to leave us this review! We appreciate it. :)

May 8, 2023

Platform is extremely intuitive to use - support from the Loop team has been consistently above and beyond

Ruggable
United States
Over 3 years using the app
Loop replied May 10, 2023

We love hearing about your positive experience using Loop! Thanks for sharing!

May 8, 2023

Loop has been a game changer for us. Reducing a lot of manual work and offering our customers a seamless return and exchange process.

CASELY
United States
Over 3 years using the app
Loop replied May 11, 2023

Thanks for being a customer for over 3 years! 🤝 "Game changer" is what we're going for!

March 20, 2024

We've been with Loop since the early days, it changed the game for us and our returns process as a whole.

A fantastic product with fantastic customer support!

I'd highly recommend Loop for any store looking to streamline returns in a super-efficient way!

DOYOUEVEN
Australia
Over 3 years using the app
Loop replied April 2, 2024

This recommendation is everything! Thanks for being a long-time customer. Excited to continue growing with you 🤝

May 9, 2023

We have had an awesome experience using Loop! The program is easy to use and with all the new integrations and improvements, our returns and exchange process is working seamlessly and successfully. Our CSM Bryan has been helpful and is always ready to assist with questions.

JAXXON
United States
Over 3 years using the app
Loop replied May 10, 2023

This is music to our ears! We'll be sure to share your kind words with Bryan!

June 1, 2023

I am thrilled to share my outstanding experience with Loop, a powerful tool that has revolutionized the way I manage my business. From customizing policies and workflows to effectively reducing return ratios, Loop has been an absolute game-changer.

One of the standout features of Loop is its user-friendly interface, which made the entire process seamless and intuitive. I greatly appreciate the ease with which I can navigate and customize various aspects of the software. It has truly empowered me to tailor the platform to meet my specific needs and optimize my operations.

In addition to the exceptional software, I must commend the dedicated representatives at Loop who have been instrumental in my journey. Jackie and Ash have been invaluable in providing insightful recommendations and offering guidance to streamline my workflows and maximize efficiency. Their expertise and commitment to customer satisfaction have truly set them apart.

Loop has not only enhanced the functionality of my business but has also provided unparalleled support along the way. The level of assistance and prompt responses I have received from the Loop team have been commendable. Knowing that I have a reliable support system in place gives me peace of mind and confidence in utilizing the software to its full potential.

I cannot emphasize enough how Loop has positively impacted my business. It has surpassed my expectations, and I wholeheartedly recommend it to any business owner seeking to streamline their processes, reduce return ratios, and improve overall efficiency. Thank you, Loop, for providing an exceptional platform and top-notch customer service.

Andar
United States
About 3 years using the app
Loop replied June 2, 2023

Wow! This reviewing is everything we love to hear! Thank you for being such a loyal and amazing partner to work with! 💙 🙌

May 11, 2023

Loop has been a great returns partner! Our account manager is always available to help if we have questions. The platform is intuitive and extremely easy to use. I am able to export reporting and gauge what is happening with returns at ease.

FREDA SALVADOR
United States
About 3 years using the app
Loop replied May 12, 2023

Your ease is our ease! We love hearing about your positive experience! Thanks for sharing!

Edited April 14, 2023

We've been using Loop Returns for a couple years now. Here at Kizik, it's not about the retained revenue we get from Loop, It's about the retained customers. We know if we can get our customers into their correct shoe size they will love our product and will become lifelong customers. Loop helps us create a positive experience for all our customers, even those who need a couple tries to get the correct shoe.

Kizik
United States
About 3 years using the app
Loop replied May 11, 2023

We love this review & we love Kizik! Thank you for sharing! Retaining customers >>>