Reviews (181)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing the returns and exchanges process. It features a user-friendly interface and automates tasks, freeing up time for customer service teams. The responsive support team is noted for its helpfulness, and features like the "Shop Now" option boost customer retention by promoting exchanges over returns. The app also provides insightful analytics on return reasons and customer behavior, assisting merchants in product and service improvements. The onboarding process is smooth with comprehensive guidance from staff, and continuous updates keep the platform modern. Customization options allow merchants to tailor the returns process to their specific needs, improving the post-purchase customer experience and increasing customer satisfaction and loyalty.

June 1, 2023

We love LOOP! The interface is super user-friendly and is a great customer experience. The help we've received from the LOOP team has also been extraordinary.

Aligne
United Kingdom
9 months using the app
Loop replied June 1, 2023

This is everything we like to hear! Thanks for sharing! 🙌

May 16, 2023

Loop is very user friendly on both the consumer and seller side - Our Merchant Onboarding Specialist, Brooke, has been so attentive and helpful anytime we need solutions to issues. The app interface itself is well put together and offers an incredible amount of analytics that are very helpful in decision making.

My favorite feature of Loop is that you can very easily edit your library of return reasons. In allowing companies to do this, Loop is immediately applicable to pretty much any company, regardless of their product offerings.

I would definitely recommend Loop to any company looking to simplify the returns process for their customers, while also gathering important return information for their records.

SeaSucker
United States
9 months using the app
Loop replied May 16, 2023

Thanks for this super insightful review! We love hearing about your positive experience with us! And we'll be sure to pass along your message to Brooke 💙

May 10, 2023

Absolutely LOVE Loop!

It has radically streamlined the post purchase experience and reduced customer friction points. With the integration of Loop, our customer service team has saved literally hours a day that were previously spent handling exchanges and returns.

We've also seen a solid uptick in customers doing exchange's, verse just a return, keeping more money with our brand. It has helped elevate the company as we aim to hit $10Million in sales this year.

If you're lucky enough to get Ash as your success manager, it's the cherry on top. She rocks!

In God We Must
United States
7 months using the app
Loop replied May 11, 2023

Absolutely LOVE this review! Exchanges > refunds!

May 23, 2023

We've has been using Loop for 3 years, and it has reduced our returns and is a pleasure to use set and forget

Veldskoen Shoes USA
United States
7 months using the app
Loop replied May 23, 2023

Thank you for being such a loyal and long-time customer! 🤝💙

May 8, 2023

Loop has been incredibly useful for us! The onboarding process was a bit intimidating at first (they might have improved that since) but the fact that we don't need to process returns manually anymore (no emails, no manual refunds etc.) was absolutely WORTH IT! The entire return processing is 100% automatic and so streamlined that today we have almost ZERO interaction with customers about returns/exchanges. Highly recommended!

HULKEN®
United States
7 months using the app
Loop replied May 11, 2023

0 interaction with customers about returns/exchanges and 100% automatic and streamlined are the numbers we like to hear :) Thanks for sharing!

May 4, 2023

Loop Returns & Exchanges is a fantastic app with top-notch service. The return process is easy and convenient, and their commitment to sustainability is commendable. Thornton was incredibly helpful and made my experience even better. Their staff are committed to keeping you in the loop (pun intended) every step of the way from updates to incorporating their newest features within your roll-out. I highly recommend this app - it's a no-brainer!

I Love Ugly US
New Zealand
7 months using the app
May 31, 2023

Loop has provided a significant upgrade to our customers' return+exchange experience. Their ability to process multiple types of returns+exchanges coupled with their excellent onboarding and account management teams have made the transition from our old provider that much smoother.

Clove
United States
6 months using the app
Loop replied May 31, 2023

We love hearing how smooth your transition has been! Thanks for sharing!

March 25, 2022

Loop was so easy to set up, and it has been super easy for our customers to make returns and also for our team to manage. I would highly reccommend!

ToeSox | Tavi
United States
6 months using the app
May 5, 2023

Loop has been pivotal in our growth by allowing us to streamline the customer service process, leading to greater overall efficiencies in every area! Their onboarding process can take a while, but they have a great team of liaisons to help you through the transition. Less time and money spent on customer service costs is a win-win!

WM Studios
United States
6 months using the app
May 5, 2023

The onboarding was thorough, knowledgeable and just a pleasure to work with kind people who actually seem to care. The platform is great and we are happy with the response time and resolutions from the support team. Would recommend!

Draper James
United States
6 months using the app
Loop replied May 11, 2023

We really appreciate these kind words! Thanks for sharing!