Reviews (186)

Overall rating
4.5
Counts per rating level
  • 85% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the returns and exchanges process, enhancing customer satisfaction and retention with features like "Shop Now" and "Instant Exchange." It offers automated returns, customizable workflows, and supports international returns, seamlessly integrating with Shopify for improved functionality. The app also provides detailed analytics on return reasons and customer behaviors. Merchants appreciate the responsive and knowledgeable customer support, noting the team's dedication and the app's regular updates to meet evolving needs.

December 6, 2021

Loop has not only provided our business with the needs/wants that are crucial, but it has allowed for a much more improved customer journey with purchasing orders online. The staff at Loop is also a HUGE help when it comes to laying out our quarterly goals and roadmaps. They've been a pleasure to work with, and we love their services! It had made a massively positive impact on our business.

Balance Athletica
United States
10 months using the app
May 15, 2023

Great product - but even better account management. The team acts as a true partner. We have been very happy with the results and look forward to their feature rich roadmap they are always rolling out.

ViX Paula Hermanny
United States
10 months using the app
Loop replied May 15, 2023

This review is truly music to our ears! Thanks for sharing!

December 29, 2022

The Best Returns & Exchange App available today and we're so glad we made the decision to partner with Loop! We needed a full service portal, for all returns, exchanges, etc., and Loop is able to do it all and it's automated. Our customers compliment us all the time and the calls and emails from customers, regarding returns, refunds, exchanges, etc., have stopped. It takes some set up effort, as with any new app, but once setup and running, it will completely transform your experience and the customers experience with returns and exchanges! I highly recommend Loop Returns & Exchanges!!!

Animals Matter, Inc.
United States
9 months using the app
Loop replied January 10, 2023

Thanks for taking the time to leave us this review! It's great to see how automating your returns and exchanges has positively impacted your customers. We love hearing about your experience with us and appreciate the feedback!

May 10, 2023

Great solution for streamlining the customer experience, post-purchase! The Loop team makes onboarding easy and is there every step of the way to customize a solution that best suits your business. The ROI is almost immediate, especially with the auto exchange and instant shopping options. Highly recommend!

TUSHY
United States
9 months using the app
Loop replied May 11, 2023

Immediate ROI is what we like to hear! 🙌 Thanks for taking the time to write this review!

June 1, 2023

We love LOOP! The interface is super user-friendly and is a great customer experience. The help we've received from the LOOP team has also been extraordinary.

Aligne
United Kingdom
9 months using the app
Loop replied June 1, 2023

This is everything we like to hear! Thanks for sharing! 🙌

May 16, 2023

Loop is very user friendly on both the consumer and seller side - Our Merchant Onboarding Specialist, Brooke, has been so attentive and helpful anytime we need solutions to issues. The app interface itself is well put together and offers an incredible amount of analytics that are very helpful in decision making.

My favorite feature of Loop is that you can very easily edit your library of return reasons. In allowing companies to do this, Loop is immediately applicable to pretty much any company, regardless of their product offerings.

I would definitely recommend Loop to any company looking to simplify the returns process for their customers, while also gathering important return information for their records.

SeaSucker
United States
9 months using the app
Loop replied May 16, 2023

Thanks for this super insightful review! We love hearing about your positive experience with us! And we'll be sure to pass along your message to Brooke 💙

May 10, 2023

Absolutely LOVE Loop!

It has radically streamlined the post purchase experience and reduced customer friction points. With the integration of Loop, our customer service team has saved literally hours a day that were previously spent handling exchanges and returns.

We've also seen a solid uptick in customers doing exchange's, verse just a return, keeping more money with our brand. It has helped elevate the company as we aim to hit $10Million in sales this year.

If you're lucky enough to get Ash as your success manager, it's the cherry on top. She rocks!

In God We Must
United States
7 months using the app
Loop replied May 11, 2023

Absolutely LOVE this review! Exchanges > refunds!

May 23, 2023

We've has been using Loop for 3 years, and it has reduced our returns and is a pleasure to use set and forget

Veldskoen Shoes USA
United States
7 months using the app
Loop replied May 23, 2023

Thank you for being such a loyal and long-time customer! 🤝💙

May 8, 2023

Loop has been incredibly useful for us! The onboarding process was a bit intimidating at first (they might have improved that since) but the fact that we don't need to process returns manually anymore (no emails, no manual refunds etc.) was absolutely WORTH IT! The entire return processing is 100% automatic and so streamlined that today we have almost ZERO interaction with customers about returns/exchanges. Highly recommended!

HULKEN®
United States
7 months using the app
Loop replied May 11, 2023

0 interaction with customers about returns/exchanges and 100% automatic and streamlined are the numbers we like to hear :) Thanks for sharing!

May 4, 2023

Loop Returns & Exchanges is a fantastic app with top-notch service. The return process is easy and convenient, and their commitment to sustainability is commendable. Thornton was incredibly helpful and made my experience even better. Their staff are committed to keeping you in the loop (pun intended) every step of the way from updates to incorporating their newest features within your roll-out. I highly recommend this app - it's a no-brainer!

I Love Ugly US
New Zealand
7 months using the app