Reviews (443)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app streamlines returns and exchanges for customers and staff, cutting support tickets and back‑and‑forth. It’s described as easy to set up, with smooth onboarding and strong integrations with Shopify, 3PLs, and tools like Brightpearl. Many highlight powerful automations that handle most cases, reliable multi‑store performance, and exceptional support that quickly resolves issues, builds custom workflows, and adds features based on feedback.
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The support we receive from Loop is fantastic. If ever a rare technical issue pops up, they provide quick and easy-to-manage resolutions, ensuring little customer impact on our side. Highly recommend their platform for your returns!
Emma was responsive and helpful in getting me set up in the account!
So glad to hear Emma was able to help get you set up 🙌 Thanks for taking the time to share this!
Extremely helpful customer support team, respond incredibly quickly and are always there to help
Love hearing this, thank you for sharing 💖 Our support team will be thrilled to know that their help has been so valuable for you!
Rece and team are amazing! Always thorough in their investigations and very quick to respond. We appreciate all the help!
Shoutout to Rece and the team, they’ll love seeing this feedback! Thanks for taking the time to share your experience with us 🙌
Loop team is always super quick to respond when I have questions and Emma and the team were able to solve my query and get me sorted. Great customer service and support!!!
This is awesome feedback, thanks so much for sharing! Emma and the team will be so glad to hear this. Love that you've had a great experience with Loop 💙
Emma is great and responded to my question quickly and thoroughly. Great customer experience although I wish they had some bonus features!
So glad Emma was able to help you out 💙 Appreciate the helpful feedback - we’re constantly working on new features that will make your experience even better!
Rece has been incredibly helpful and responsive, providing clear and satisfactory answers to every question I had. The patience, professionalism, and thorough knowledge truly stood out. Easily one of the best Support Specialists I have worked with—thank you, Rece, for making the entire experience smooth and stress-free!
Such kind words, thank you! 💙 Rece will love reading this. We’re so glad they made your experience smooth and stress-free.
Very helpful! Quick responses and easy back-and-forth till the issue is resolved. I did not have much hope emailing them, but it turned out to be a great experience with a quick resolve.
We love hearing this, thank you for sharing! Quick and helpful support is what we aim for 💙
I emailed a question about a major issue we had for getting a specific type of label. Not sure if it was even something that could be done. To my surprise it was not just answered but the steps given and care to address my follow up questions and confirm I was on the right track. I greatly appreciate true, real life help from customer service - AI can not match this service. Thank you for all your help Loop CX!
This is awesome feedback, thanks so much for sharing! We’re so glad you had such a great experience with our team, they're the best! 💙
Fast response and very helpful!
Thanks for the kind words! 🙌
