Reviews (181)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its seamless Shopify integration, enhancing the returns and exchanges process. It features a user-friendly interface and automates tasks, freeing up time for customer service teams. The responsive support team is noted for its helpfulness, and features like the "Shop Now" option boost customer retention by promoting exchanges over returns. The app also provides insightful analytics on return reasons and customer behavior, assisting merchants in product and service improvements. The onboarding process is smooth with comprehensive guidance from staff, and continuous updates keep the platform modern. Customization options allow merchants to tailor the returns process to their specific needs, improving the post-purchase customer experience and increasing customer satisfaction and loyalty.
Refine
-
By rating
We love LOOP! The interface is super user-friendly and is a great customer experience. The help we've received from the LOOP team has also been extraordinary.
This is everything we like to hear! Thanks for sharing! 🙌
Loop is very user friendly on both the consumer and seller side - Our Merchant Onboarding Specialist, Brooke, has been so attentive and helpful anytime we need solutions to issues. The app interface itself is well put together and offers an incredible amount of analytics that are very helpful in decision making.
My favorite feature of Loop is that you can very easily edit your library of return reasons. In allowing companies to do this, Loop is immediately applicable to pretty much any company, regardless of their product offerings.
I would definitely recommend Loop to any company looking to simplify the returns process for their customers, while also gathering important return information for their records.
Thanks for this super insightful review! We love hearing about your positive experience with us! And we'll be sure to pass along your message to Brooke 💙
Absolutely LOVE Loop!
It has radically streamlined the post purchase experience and reduced customer friction points. With the integration of Loop, our customer service team has saved literally hours a day that were previously spent handling exchanges and returns.
We've also seen a solid uptick in customers doing exchange's, verse just a return, keeping more money with our brand. It has helped elevate the company as we aim to hit $10Million in sales this year.
If you're lucky enough to get Ash as your success manager, it's the cherry on top. She rocks!
Absolutely LOVE this review! Exchanges > refunds!
We've has been using Loop for 3 years, and it has reduced our returns and is a pleasure to use set and forget
Thank you for being such a loyal and long-time customer! 🤝💙
Loop has been incredibly useful for us! The onboarding process was a bit intimidating at first (they might have improved that since) but the fact that we don't need to process returns manually anymore (no emails, no manual refunds etc.) was absolutely WORTH IT! The entire return processing is 100% automatic and so streamlined that today we have almost ZERO interaction with customers about returns/exchanges. Highly recommended!
0 interaction with customers about returns/exchanges and 100% automatic and streamlined are the numbers we like to hear :) Thanks for sharing!
Loop Returns & Exchanges is a fantastic app with top-notch service. The return process is easy and convenient, and their commitment to sustainability is commendable. Thornton was incredibly helpful and made my experience even better. Their staff are committed to keeping you in the loop (pun intended) every step of the way from updates to incorporating their newest features within your roll-out. I highly recommend this app - it's a no-brainer!
Loop has provided a significant upgrade to our customers' return+exchange experience. Their ability to process multiple types of returns+exchanges coupled with their excellent onboarding and account management teams have made the transition from our old provider that much smoother.
We love hearing how smooth your transition has been! Thanks for sharing!
Loop was so easy to set up, and it has been super easy for our customers to make returns and also for our team to manage. I would highly reccommend!
Loop has been pivotal in our growth by allowing us to streamline the customer service process, leading to greater overall efficiencies in every area! Their onboarding process can take a while, but they have a great team of liaisons to help you through the transition. Less time and money spent on customer service costs is a win-win!
The onboarding was thorough, knowledgeable and just a pleasure to work with kind people who actually seem to care. The platform is great and we are happy with the response time and resolutions from the support team. Would recommend!
We really appreciate these kind words! Thanks for sharing!