Reviews (392)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for its responsive customer support and user-friendly interface, which simplifies the management of returns and exchanges. It integrates seamlessly with Shopify, easing setup and reducing the workload on support teams. Regular updates are also appreciated for enhancing functionality and aligning with business needs, ultimately optimizing the returns process and improving service quality.
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Loop has been a reliable and trusted partner for several years, consintently demonstrating a commitment to innovation in their product offerings while taking our feedback into consideration. Their support team is very responsive and prompt in addressing our inquiries. Their dedicated MSM's have made it clear that our growth and customer experience is their top priority!
We love hearing from our long-time partners! 💙 Thanks for this insightful review!
Excellent Customer Experience team that's always quick to reply with helpful info and resources!
I have been using Loop for a little over three years as a Customer Service Associate. It is one of the easiest apps to use and it has been very reliable.
Thank you for being a long-time customer and for taking the time to leave us this kind review!
Very easy platform to navigate with helpful insights. Automates the return/exchange process which frees up time for our team to better help customers with other issues. Responsive and thoughtful assistance when called upon as well!
Thank you for sharing your experience with Loop! 🙌
Emma responded right away with clear directions that I was able to follow to understand how to resolve my issue.
Go Emma! 🚀 We’re so glad you had a smooth support experience — clear, fast help is what we strive for. Don’t hesitate to reach out again if anything pops up!
Loop has been extremely helpful in simplifying our return process. The app is very user friendly and straight forward. Loop has saved our team countless hours by allowing us to implement an automated return process. Their support staff is also excellent. Can't recommend them enough!
Absolutely love hearing how we've saved your team countless hours! Thanks for leaving this review!
Loop is a great product, but their support team is also really responsive and what makes Loop my favorite partner. They're the best support team of any vendor I work with. Such a relief to know the Loop team will always reply with the right answer and usually within just a few hours. It's a bummer I never seem to catch them on live chat but they always answer my question in the first email reply so there's never back and forth.
Thanks for taking the time to leave us this review! We love hearing your kind words about the support team 💙
Loop support is always informative and quick to help solve any issues we have .
Thank you! We’re always here to support you and make sure any issues are resolved quickly ⭐️
Loop provides a dynamic return portal to meet the needs of our customers. I can set up precise return policies to resolve most customer needs through automation.
Automation is our best friend 🤝 Thanks for your kind words!
We love loop! It's by far the best experience for customers and also CX employees to navigate as well. Super clean and easy experience from start to finish, and there's always exciting updates that Loop is coming out with to better it. You can customize the portal so that it feels very on brand, and even have the customer shop directly on your site with their store credit. From a CX/employee perspective, the analytics and reports have helped us lower return rates on specific products as well. Shoutout to Bryan H. who is our rep and is super quick to help anytime we need assistance!