Reviews (424)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for streamlining returns, reducing support tickets, and enhancing post-purchase experiences. Its self-service platform integrates well with Shopify and systems like Brightpearl, offering a user-friendly interface and extensive configuration options. Automation capabilities are a major benefit, saving time and money. Customer support is consistently responsive and knowledgeable, providing effective assistance. The app is valued for simplifying returns and exchanges efficiently.
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Loop support is alway fantastic, they go above and beyond and their response times are always very fast.
You made our day! 😊 We're thrilled our support team has been so helpful and responsive. Here for you whenever you need us!
Loop Returns made the entire support experience incredibly easy. The team was quick to respond, clear in their communication, and genuinely helpful. Great experience working with their team. I highly recommend Loop!
We love hearing this! Thanks for sharing! 💙
The set up for Loop was extremely quick and smooth, and the Loop support team are always quick to help solve any issues and respond to all queries
Emma is great and responded to my question quickly and thoroughly. Great customer experience although I wish they had some bonus features!
So glad Emma was able to help you out 💙 Appreciate the helpful feedback - we’re constantly working on new features that will make your experience even better!
Loop has been a game changer for us. Reducing a lot of manual work and offering our customers a seamless return and exchange process.
Thanks for being a customer for over 3 years! 🤝 "Game changer" is what we're going for!
We've been using this app for 2 years and have never quite been able to get it to work right. Because of that, we've had to deal with some very unfortunate customer experiences. When bringing the problems up with customer service, they were extremely slow to respond (several days per email), and generally unhelpful. They are requiring us to finish our 1 year contract, even though the app has never really worked 100%. There seems to be a lot better (and cheaper) options out there now, so I encourage you to shop around!
We've been with Loop since the early days, it changed the game for us and our returns process as a whole.
A fantastic product with fantastic customer support!
I'd highly recommend Loop for any store looking to streamline returns in a super-efficient way!
This recommendation is everything! Thanks for being a long-time customer. Excited to continue growing with you 🤝
Amazing support and response time! CX team is super helpful and knowledgeable.
So happy to hear this 🫶 Thanks for the 5⭐️!
We have had an awesome experience using Loop! The program is easy to use and with all the new integrations and improvements, our returns and exchange process is working seamlessly and successfully. Our CSM Bryan has been helpful and is always ready to assist with questions.
This is music to our ears! We'll be sure to share your kind words with Bryan!
Rece has been a great resource for us. I have been very impressed by the response time and the help that he has provided. Loop has been a great app for us and would highly recommend.
Thanks so much for taking the time to leave us a 5-star rating! We love hearing about your positive experience with Taylor! 🙌
