Reviews (424)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for streamlining returns, reducing support tickets, and enhancing post-purchase experiences. Its self-service platform integrates well with Shopify and systems like Brightpearl, offering a user-friendly interface and extensive configuration options. Automation capabilities are a major benefit, saving time and money. Customer support is consistently responsive and knowledgeable, providing effective assistance. The app is valued for simplifying returns and exchanges efficiently.
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Working with Loop has been great so far! The app integrates seamlessly with the other platforms we utilize. The analytics have been very helpful for our business. Our Merchant Success representative has been super diligent in providing support and assistance. Would definitely recommend the platform to others!
We appreciate your ongoing support over the years! Thanks for taking the time to leave this thoughtful review 💙
I needed some clarification on accessing the Loop dashboard section, and
Emma Pennington kindly guided me through the process with patience and helped me find exactly what I needed.
We’re lucky to have Ninthuga on the team! 🌟 So glad they could get everything sorted quickly for you. If anything else pops up, you know where to find us!
Loop has been a reliable and trusted partner for several years, consintently demonstrating a commitment to innovation in their product offerings while taking our feedback into consideration. Their support team is very responsive and prompt in addressing our inquiries. Their dedicated MSM's have made it clear that our growth and customer experience is their top priority!
We love hearing from our long-time partners! 💙 Thanks for this insightful review!
I have been using Loop for a little over three years as a Customer Service Associate. It is one of the easiest apps to use and it has been very reliable.
Thank you for being a long-time customer and for taking the time to leave us this kind review!
Great experience as Loop Team member help me restore my account quickly as I use this application for daily work tasks.
Her name was Emma Pennington
appreciate it!
Loop has been extremely helpful in simplifying our return process. The app is very user friendly and straight forward. Loop has saved our team countless hours by allowing us to implement an automated return process. Their support staff is also excellent. Can't recommend them enough!
Absolutely love hearing how we've saved your team countless hours! Thanks for leaving this review!
Loop is a great product, but their support team is also really responsive and what makes Loop my favorite partner. They're the best support team of any vendor I work with. Such a relief to know the Loop team will always reply with the right answer and usually within just a few hours. It's a bummer I never seem to catch them on live chat but they always answer my question in the first email reply so there's never back and forth.
Thanks for taking the time to leave us this review! We love hearing your kind words about the support team 💙
Emma responded right away with clear directions that I was able to follow to understand how to resolve my issue.
Go Emma! 🚀 We’re so glad you had a smooth support experience — clear, fast help is what we strive for. Don’t hesitate to reach out again if anything pops up!
Loop provides a dynamic return portal to meet the needs of our customers. I can set up precise return policies to resolve most customer needs through automation.
Automation is our best friend 🤝 Thanks for your kind words!
Loop support is always informative and quick to help solve any issues we have .
Thank you! We’re always here to support you and make sure any issues are resolved quickly ⭐️
