Reviews (180)

Overall rating
4.5
Counts per rating level
  • 86% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for streamlining the returns and exchanges process, enhancing customer satisfaction and retention. Its automation features minimize manual tasks, while analytics tools provide insights into return reasons and customer behaviors. Features like "Shop Now" and "Instant Exchange" offer customers alternatives to direct returns, and the app is noted for its easy integration with Shopify. Customizable workflows and responsive customer support further enhance the user experience, with regular updates adding new functionalities.

July 13, 2023

Works pretty flawlessly. Lots of great features and customizations. Highly recommend for scaling up your business, improving your return rate, and retaining more revenue.

Made Trade
United States
About 1 year using the app
Loop replied August 14, 2023

We love hearing this! Thanks for these kind words! 💙

May 18, 2023

Amazing app, we were using Narvar before, and I can't express how much better Loop is. We've been using Loop now for over a year and have been more than happy with the results making it super simple for your customers to return products while lessening the load on the CS team.

Sullen Art Co.
United States
About 1 year using the app
Loop replied May 18, 2023

We love hearing how we're making it easier on your customers AND on your CS team 👏👏👏 Thanks for sharing!

May 31, 2023

The best thing about Loop are the all the lovely people that are involved. Every single person I have come in contact with has been a joy to work with. They made sure set-up was easy and I felt supported through the entire process. We just went live so I can't speak too much to the performance but so far the customers that have used it have seen a seamless experience and I feel confident that is any issues arise it will be handled quickly. Would definitely recommend.

Mata Traders
United States
About 1 year using the app
Loop replied May 31, 2023

Thank you for this review! We're thrilled that you are a new customer and are excited to continue working together! 🤝 💙

May 19, 2023

We can't express enough how Loop has revolutionized our entire return process at our clothing store. This app is an absolute game-changer! ⚡

From the moment we integrated Loop into our operations, it was like a breath of fresh air. Gone are the days of tedious manual returns. Loop streamlined everything seamlessly, providing us with an efficient and user-friendly system that our team and customers adore.

The app's interface is incredibly intuitive and easy to navigate, making it a breeze to process returns and exchanges.

What truly sets Loop apart is its outstanding customer support. Whenever we've had a question or encountered an issue, their team has been prompt, friendly, and incredibly helpful. They truly care about their clients and go above and beyond to ensure a smooth experience.

Thank you, Loop, for creating such an exceptional app that has transformed the way we handle returns. You've earned our enthusiastic five-star rating and our sincere gratitude. Keep up the incredible work!

Amor Lafayette
United States
About 1 year using the app
Loop replied May 22, 2023

Wow! We love everything 👏 about👏 this👏 review👏 ! Thank you for sharing your great experience with us! 💙

September 26, 2023

Super easy to set up and the customer service was awesome! Lindsey T was fantastic to deal with. Thank you Loop!

JK Boots
United States
12 months using the app
Loop replied November 1, 2023

We love hearing this! Thanks for sharing and we will be sure to let Lindsey know! 🙌

May 4, 2023

Loop has been an amazing efficiency for our business! Processing each return manually with customers via email was not only time consuming, but also not the best overall experience for our shoppers. Loop has given us a customer-facing platform that is professional and user-friendly, and has giving our team a lot of valuable time back! Their communication is quick and helpful as well. Highly recommend!

COCO The Shop
United States
12 months using the app
May 9, 2023

Pleasure working with Taylor during the onboarding and setup process. She has been a delight to speak with and is very knowledgeable. Calls have been engaging and informative. This had made the transition to a new return portal a breeze. I know we are in good hands with Loop!

HalfPriceDrapes.com
United States
11 months using the app
Loop replied May 10, 2023

Thanks so much for taking the time to leave us a 5-star rating! We love hearing about your positive experience with Taylor! 🙌

May 9, 2023

Seamless experience for our customers processing returns through Loop! Our CSM Erin is so great, she's friendly and always super keen to help with any issues and take onboard suggestions for new integrations. Overall very happy!

MUSCLE REPUBLIC
Australia
11 months using the app
Loop replied May 10, 2023

Your happiness = our happiness 🤝

May 8, 2023

Loop has been a valuable partner to us. We switched over from their competitor less than a year ago, and their team has consistently gone above and beyond to ensure our business is well-positioned for success.

LAKE
United States
11 months using the app
Loop replied May 11, 2023

Thank YOU for being a valuable partner to US! We love hearing about your success with Loop! 🙌

October 13, 2022

Have been using this app for the last year to help manage our overall returns function for a fashion apparel business. The functionality is designed to reduce cash refunds and drive higher retention metrics with more variant exchanges, upsells, bonus credit offers for exchanging and failing these options, and store credits (with a bonus attached). The platform provides an easy-to-use seamless interface for the customer while increasing retained revenue to reduce the overall financial impact on our business. The customer satisfaction rating has also been positively impacted through the platform. highly recommended for businesses looking to optimise the overall returns process of any eCommerce business

Saint + Sofia
United Kingdom
11 months using the app