Reviews (443)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app streamlines returns and exchanges for customers and staff, cutting support tickets and back‑and‑forth. It’s described as easy to set up, with smooth onboarding and strong integrations with Shopify, 3PLs, and tools like Brightpearl. Many highlight powerful automations that handle most cases, reliable multi‑store performance, and exceptional support that quickly resolves issues, builds custom workflows, and adds features based on feedback.
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Rece was huge help! He helped guide me through the advance exchanges and made it super simple for me to figure out! Thank you x10000!
Ninthuga was great - really patient and listened to my issues and sent me a great explainer video. Really couldn't have asked for more. Thank you! Kate
Rece is our support specialist and is always extremely helpful and quick to respond.
Loop itself is easy to use.
Highly recommend!
Loop is a great app with tons of really useful features and has even better customer service! Rece was very responsive and went above and beyond to help us solve an internal issue asap.
Emma was exceptional with assisting me and answering all my questions, she was very thorough and provided links/videos and tips so that I could connect right to them. Best experience with her support. Thank you
Awesome app that saves our CSR team time-and the customer service is fantastic.
Loop has been a great partner in providing return and exchange platform and their customer service has been great helping.
They make it virtually impossible to cancel your account. There are better softwares out there for less.
We’re sorry to hear this was your experience and have shared your feedback with our team.
Customer Support team is amazing! Sale team can be a tad tough to work with sometimes.
The support team is incredibly helpful and responsive. Anytime I had a question, they guided me quickly and clearly. Thank you and keep up the great work!
