Reviews (240)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the returns and exchanges process, noting its ability to convert refunds into exchanges and enhance customer satisfaction. Features like comprehensive analytics, a "Shop Now" option, and printerless returns integrate well with systems like WMS and Shopify. The app's customer support is praised for its responsiveness and helpful onboarding process, with regular updates enhancing its functionality.

May 1, 2024

Helpful app for providing a ton of options for your customers to return and exchange. The team has consistently developed a ton of new features in our time using the app.

shop.telfar
United States
About 3 years using the app
Loop replied May 10, 2024

We're so grateful for your positive feedback on Loop 💙 Thrilled that to hear you're excited about our ongoing feature developments!

March 14, 2024

Great customer service, fast to respond and help trouble shoot with you. Extremely kind and helpful!

Willow Boutique
United States
About 2 years using the app
Loop replied March 20, 2024

We appreciate you sharing your great experience with our customer service team! We're always here to help!

June 3, 2024

Loop has been a great addition to help streamline our return process and offload an extra task from our customer service team. Wendy and her team has been helpful is fixing random issues we've noticed over time as well as custom workflows to optimize further.

HeatPressNation
United States
12 months using the app
Loop replied June 20, 2024

Thank you for your wonderful feedback ⭐️💙

We're thrilled to hear that Loop has been a great addition in streamlining your return process and alleviating your customer service team.

Your satisfaction is our top priority, and we appreciate your support!

March 13, 2024

Amazing and seamless process. Lindsey provided us with the best guidance and overcame all of the issues we were having immediately with just one conference call, catering to all needs. The support is top notch, highly recommended using Loop for all your returns and exchange needs.

Blanco By Nature
United States
About 1 year using the app
Loop replied March 20, 2024

This recommendation is everything! We appreciate you sharing!

August 9, 2024

Productive and proactive reps who bring good incentives for growing the relationship while offering good value and not just upsells.

Wrexham North America
United States
Over 1 year using the app
Loop replied August 29, 2024

Thank you for your kind words! 🙌

We're thrilled to hear that you've had a positive experience with our team. Looking forward to growing our partnership further 💙

May 2, 2024

Loop has been great! It has greatly improved our customer experience since implementing it. In addition it has drastically lessened the work load on our customer service department. Allowing the team to respond to tickets much faster without being so bogged down dealing with returns and exchanges. Highly recommend!

Ogee
United States
10 months using the app
Loop replied May 10, 2024

Thrilled to hear that Loop has made such a positive impact on your customer service team. We greatly appreciate your support 💙⭐️
Thanks for sharing your experience!

March 13, 2024

Our business relies on Loop for all our returns and exchanges globally across 6 regions. The app is seamless to integrate, easy to use and integral to providing our customers with the experience that we've built our brand on. Couldn't recommend higher.

Boody Australia
Australia
About 3 years using the app
Loop replied March 20, 2024

We love hearing how we're supporting all 6 of your regions! Excited to continue working together!

April 5, 2024

If you want a company who puts you in a "contract" that they claim auto renews and that they refuse to allow to get you out of unless you pay the remaining year when you have already used them for 2 years. Choose this app. For the headache in dealing with their billing, trying to cancel the app and get away from them- you might as well just hire or handle your own returns. It is more of a headache to deal with them and they don't care about their clients or if you have been a client of them for a year or more they treat you like shit when you try to leave or make changes. ABSOLUTELY HORRIBLE. If I would have known it was going to be like this- I would have never paid them $1 or signed up with them... I am so upset that I have supported them and this app for two years and they treat their clients like this!

The Southern Bunny
United States
Over 1 year using the app
Loop replied April 24, 2024

Thank you for leaving this review and sharing your concerns- we’re truly sorry to hear about your experience as we strive to provide excellent service and ensure our customers are satisfied every step of the way.

Your feedback is crucial for us to improve, and we take it seriously.

A member of our team has reached out as we’d love the opportunity to discuss this further.

June 25, 2024

Loop has been great with helping us save time with refunds and exchanges. Wendy is super helpful and informative if we have any questions!

Satchel & Page
United States
11 months using the app
Loop replied August 6, 2024

We’re delighted to hear that Loop has been a time-saver and that Wendy has been so helpful💙

Your feedback is greatly appreciated—thank you!

March 21, 2024

The worst customer service EVER.

Waiting days to get unhelpful response.

They are priced well over similar solutions so you'd expect to get at least decent service...

Apart from service -
1. solution itself not very different from other RMAs
2. set up was quite difficult with no onboarding support.
3. Draconian pricing model - you get "punished" for exceeding your limit ending up paying extremely high charges.

WeShoes
Israel
11 months using the app
Loop replied April 24, 2024

Thank you for providing this feedback- we’re truly sorry to hear about your experience.

Our top priority is providing top-tier customer service and ensuring a streamlined onboarding process for all users. Regarding pricing, we’re constantly evaluating our model to provide fair value.

We'd love the opportunity to discuss this further if you are open to it.