Reviews (180)

Overall rating
4.5
Counts per rating level
  • 86% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for streamlining the returns and exchanges process, enhancing customer satisfaction and retention. Its automation features minimize manual tasks, while analytics tools provide insights into return reasons and customer behaviors. Features like "Shop Now" and "Instant Exchange" offer customers alternatives to direct returns, and the app is noted for its easy integration with Shopify. Customizable workflows and responsive customer support further enhance the user experience, with regular updates adding new functionalities.

December 29, 2022

Our store has been integrated with Loop for the last 18 months. Our customers and our team have found this system easy to use and a positive impact to efficiency. The loop team have been supportive partners. Offering timely resolution to system errors as they arise as well as taking feedback for improvements into account with product updates. We are so very glad to be integrated partners with the Loop team.

Petal & Pup USA
United States
Over 2 years using the app
Loop replied January 10, 2023

Thanks for taking the time to leave us this review! We love hearing about your positive experience with Loop and how we've helped positively impact your team's efficiency.

May 19, 2023

We moved to Loop a couple of years ago had a GREAT onboarding lead which made the process easy to understand for our store set up needs and we've been SO pleased with them ever since. Help desk team is responsive, tech team is ON TOP of any bug that might arise and we have a knowledgeable account lead in our product vertical! The platform is a BIG timesaver for us + offers our customers a great path/experience for their return needs. We're happily renewing our contract.

Jon Josef
United States
Over 2 years using the app
Loop replied May 22, 2023

Thanks for being such a loyal customer! We can't wait to continue supporting you and watching your company grow!

Edited January 22, 2024

Loop has been a great resource in helping our customers with their returns and exchanges. It gives them the ability to find another item of off our website in exchange, without leaving the page! The support team and reps have been wonderful in helping us with integration and solving any issues that arise.

Three Nails Clothing
United States
Over 2 years using the app
Loop replied June 2, 2023

We love hearing how we've helped you and your customers! Thank you for this review! 🙌

November 21, 2022

Love that this app continues to keep customers and merchants comfort in mind. They continue to vamp up the features so that returns and exchanges process can run as smoothly as possible. Also Dess Everhart has been such a great point of contact-- she's quick to resolve issues or concerns and very friendly.

Mediclo
United States
Over 2 years using the app
Loop replied January 10, 2023

Thanks for taking the time to leave us this review! We love hearing about your experience with us and your account manager, Dess. She is a rock star!

December 29, 2022

Loop has been amazing for us in 2022. It has automated our returns, allowing our customer care team to focus on customer inquiries and take care of customers better.

Monos
Canada
Over 2 years using the app
Loop replied January 10, 2023

Thanks for taking the time to leave us this review! It's great to see that you're able to take care of your customers better and that you're having a positive experience with Loop.

May 17, 2023

Loop is a great and user-friendly program to work with. Our account manager is quick to reply and listen to our wants and needs for future developments. We are happy to have this program to work with and it definitely makes our return process easier.

Misook
United States
Over 2 years using the app
Loop replied May 17, 2023

We appreciate the love!! 💙

May 11, 2023

Our experience with Loop has been top-flight -- the platform is accessible, easy to navigate, & quite streamlined.

Our returns processing has become second nature with the support of Loop, and their team has been steadfast in their transparent desire to innovate for & aid the brands that they work alongside.

We use Loop to the fullest capacity & value having the intuitive interface and compassionate crew stitched into the fabric of our business.

Would certainly recommend.

Sabah
United States
Over 2 years using the app
Loop replied May 11, 2023

This review made our day!! Thanks for sharing!

May 31, 2023

We started using a Loop because it was the only platform integrated with recharge, which was a big win. In addition, its user-friendly interface, streamlined workflows, customizable policies, automated documentation, and integration capabilities have made it easier for my team.

VEGAMOUR
United States
About 2 years using the app
Loop replied June 1, 2023

We love hearing how we've made it easier for your team! Thanks for taking the time to write this review 💙

May 30, 2023

Loop helped us simplify our exchange process. We love how well it integrates with Shopify and our helpdesk. The ability to customize return rules has been very helpful. Support is quick to assist and responsive to feedback. Also, our MSM, Remi, is amazing and the best to work with!

Shady Rays® | Polarized Sunglasses
United States
About 2 years using the app
Loop replied May 30, 2023

Thank you for your kind review! We will also be sure to share this with Remi 💙

May 31, 2023

Loop has completely revamped the way that we look at our returns. It changed a previously lengthy process into one that is seamless and now generates additional revenue. The setup process was easy enough for me to do alone as they had a very hands on team assisting me with that. The constant roll out of new features and clear communication from the Loop team has been A+. 10/10 would recommend.

Aviator Nation
United States
About 2 years using the app
Loop replied May 31, 2023

A+ review! Thank you for your kind words! We love hearing how we've changed your lengthy process into a seamless one! 🙌