Reviews (243)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the returns and exchanges process, noting its ability to convert refunds into exchanges and enhance customer satisfaction. Features like comprehensive analytics, a "Shop Now" option, and printerless returns integrate well with systems like WMS and Shopify. The app's customer support is praised for its responsiveness and helpful onboarding process, with regular updates enhancing its functionality.

March 20, 2024

We've been with Loop since the early days, it changed the game for us and our returns process as a whole.

A fantastic product with fantastic customer support!

I'd highly recommend Loop for any store looking to streamline returns in a super-efficient way!

DOYOUEVEN
Australia
Over 4 years using the app
Loop replied April 2, 2024

This recommendation is everything! Thanks for being a long-time customer. Excited to continue growing with you 🤝

May 15, 2023

Loop provides a dynamic return portal to meet the needs of our customers. I can set up precise return policies to resolve most customer needs through automation.

Manly Bands
United States
Over 4 years using the app
Loop replied May 15, 2023

Automation is our best friend 🤝 Thanks for your kind words!

March 4, 2024

LOOP makes our day-to-day processes so much easier. Special thanks to Adam N. for always being super friendly and acommodating. It's seldom that anything goes wrong with LOOP, but you can guarantee that if you need help, you've got the best that you could hope for! Thanks LOOP, and thank you Adam! We're very inspired with this level of care and service. :)

Buttercloth
United States
Over 4 years using the app
Loop replied March 20, 2024

We love hearing how we're making your day-to-day processes easier! We'll be sure to pass along the kind words to Adam as well! 🙌

May 23, 2023

Loop has been a great business to work with! Our MSM Laura is very responsive and meets with our team frequently to go over new features and answer any questions.

The app integrates seamlessly in Shopify and leaves timeline notes for our team to get a full picture of the exchange // return scenario. 5/5 for sure

Pit Viper
United States
Over 4 years using the app
Loop replied May 23, 2023

Thank you for sharing and we'll be sure to share these kind words with Laura as well!

Edited January 14, 2025

Loop has been a great partner. They've provided a self-service tool for our customers that simplifies returns for them. At the same time, giving us critical customization options we need for branding, policy exceptions, and even a warranty option.

Their workflow options allow us to redirect customers depending on the purchased product, tagging in Shopify, or other unique situations we need to ...

Pura
United States
Over 4 years using the app
Loop replied May 12, 2023

We love that you love Workflows! We're excited to see you grow with us! 🤝

Edited September 22, 2021

I can't say enough positive things about the Loop Return platform, it integrates seamlessly with Shopify, has several pre-built 3rd party integrations, and importantly enough the user experience of the platform is super simple for our entire CX team. Beyond the platform itself, the team at Loop is top-notch! Everyone we've encountered and worked with has been amazing and super helpful. Our ...

Princess Polly USA
United States
About 4 years using the app
May 18, 2023

Loop has helped make returns processing fairly seamless for our customer service team. Our account manager is responsive and helps keep us up to date on the Loop product roadmap and new features that may be of interest.

Janji
United States
Almost 4 years using the app
Loop replied May 22, 2023

Thank you for this review and for being a long-time customer! 🤝

August 3, 2022

We have been using Loop for a few years now. Although the product has proved great for our team, customers and company- what makes us loyal to Loop is their account management and IT teams. Whenever we have a question, are experiencing something out of the norm, or need assistance implementing a new feature; Rachel (our account manager) and her team are immediate to take care of us and do it ...

ROKA
United States
Almost 4 years using the app
November 6, 2022

We've been using this app for 2 years and have never quite been able to get it to work right. Because of that, we've had to deal with some very unfortunate customer experiences. When bringing the problems up with customer service, they were extremely slow to respond (several days per email), and generally unhelpful. They are requiring us to finish our 1 year contract, even though the app has ...

The Landmark Project
United States
Almost 4 years using the app
May 31, 2023

Loop has completely revamped the way that we look at our returns. It changed a previously lengthy process into one that is seamless and now generates additional revenue. The setup process was easy enough for me to do alone as they had a very hands on team assisting me with that. The constant roll out of new features and clear communication from the Loop team has been A+. 10/10 would recommend.

Aviator Nation
United States
Almost 4 years using the app
Loop replied May 31, 2023

A+ review! Thank you for your kind words! We love hearing how we've changed your lengthy process into a seamless one! 🙌