Reviews (419)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for streamlining returns with automation and seamless integration with Shopify and Brightpearl. It's praised for its user-friendly interface, supporting complex setups like multi-store configurations and tagging systems. The app is reliable, with continuous improvements based on feedback. Customer support is responsive and knowledgeable, quickly resolving issues and providing clear instructions, enhancing the post-purchase experience and operational efficiency.
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Simple to use. Easy to set up. Very cost friendly. Highly recommend!
5 star experience. support team is responsive within a day. it's just a leave and let be feature.
Very helpful
e have been using loop for about 2 years, this company has offered us zero value, and when we wanted to switch to another company the "auto renewed" our policy very quietly. They send you 1 email and if you don't respond they will lock you in. They just care about their bottom line and not actually helping you make money.
We switched to another company and it has been the most fantastic experience. They actually care about making you money not just upselling.
We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. Our goal is always to provide clear communication and deliver value to every merchant we work with.
Regarding contract renewals, we do notify customers in advance to ensure they’re aware of upcoming terms, and we’re sorry if that process felt unclear. We’ll review our communication to make sure it’s as transparent as possible.
Loop onboarding team are not available for calls, but just via emails, and this makes onboarding highly inefficient and slow. We started onboarding in August, after 2 months we are still here trying to set up the platform by trial and error.
So easy to use, great support, great workflows and automations.
The support we receive from Loop is fantastic. If ever a rare technical issue pops up, they provide quick and easy-to-manage resolutions, ensuring little customer impact on our side. Highly recommend their platform for your returns!
Emma in Customer Service was a pleasure to work with!
The set up for Loop was extremely quick and smooth, and the Loop support team are always quick to help solve any issues and respond to all queries
Emma was incredibly supportive and attentive! Responded in a timely manner and directed my questions to the right person whom could clarify step by step what I needed to do in order to get the data I needed.
