Reviews (240)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining the returns and exchanges process, noting its ability to convert refunds into exchanges and enhance customer satisfaction. Features like comprehensive analytics, a "Shop Now" option, and printerless returns integrate well with systems like WMS and Shopify. The app's customer support is praised for its responsiveness and helpful onboarding process, with regular updates enhancing its functionality.
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Emma Pennington did a great job with the customer support.
We're thrilled to hear that Emma provided you with outstanding support. We’ll be sure to share your kind words with her 🙌💙
Very helpful and responded quickly with any questions we had
We’re always here to help 🤝
Glad we could answer your questions quickly!
Quick response from the Support Team!
Thanks for the review! Quick responses are what we aim for 🙌
Very helpful customer service :)
We appreciate your feedback! Our team is always happy to help. Thank you for sharing! 🙌
Excellent support
Your support means everything to us!
Thank you for the review 🤩🙌
Thornton on the support team has been a great help and helped me resolve my issues promptly! Thanks again, Thornton!
Thank you for the review! 💙⭐️
So happy to hear Thornton has made such a positive impact. We’ll be sure to pass along your kind words to him!
The Loop team is always helpful in finding solutions!
Thank you for the 5 ⭐️'s! We're always here to help.
*Edited review after resolution.
I faced a lot of issues onboarding Loop, and it took over a month. But now it's up and running, and it's a helpful tool for our brand. I still feel support was lackluster until I really put the screws on them. But they figured it out eventually.
Compared to what else is available, they're a top option.
Really helpful support. Was really easy to find help and my issue was responded and dealt with in a very timely manner.
We love to help and make things simple for our merchants! Thanks for the review 💙⭐️
We didn’t even get the chance to become Loop’s customer or fully test their system. After a phone meeting with one of their sales reps, we were promised a demo first thing Monday morning. However, two weeks passed with no word from them, and we had to reach out ourselves to get things moving again. When we finally received the demo, it was extremely limited, allowing us to test only a few ...
We sincerely apologize for the frustration and inconvenience you experienced.
At Loop, we hold ourselves to a high standard, and it’s clear we didn’t meet that in your case. ...