Loop Returns & Exchanges

Loop Returns has been a Game Changer for Capelle Miami. We went from a very manual process in doing returns to an almost set it and forget it process. Loop offers great and speedy customer service, which we always appreciate.

Loop Returns helps us streamline our returns and exchanges at the customer level and internally. Of course, not one app is perfect and there is a learning curve in the integration and usage of the app. The Loop Returns team, however, helped tremendously and continues in doing so in answering any questions in this regard.

Looking forward to perfecting our process with Loop Returns and ensuring overall better customer experience with our brand.

The backend is easy to use but in your Shopify store it is confusing and difficult to distinguish returns from exchanges. It's clunky and difficult to use. It creates a second order which messes up your metrics when evaluating repeat customer rates, etc.

To make matters worse, we canceled our service and deleted the app weeks back and still got charged for the following month. Customer service had been on several emails back and forth and have yet to refund our money and have provided nothing to substantiate taking our money for service that was not provided. Very poor customer experience and we recommend looking for another app.

I recently experienced outstanding service from the Loop Customer Support team during our transition to a new warehouse. We had to integrate our new Warehouse Management System (WMS) with Loop, and the support team was incredibly efficient and helpful throughout the process. Their response time was impressively quick, often under an hour, and they provided clear guidelines. Additionally, they conducted a thorough audit of our settings to ensure everything was configured correctly. I truly appreciate their dedication and the smooth support they provided during this critical time.

Loop is very user-friendly, and helps us streamline our return/exchange process. The best part is their support team! Anytime we have a question on specific orders, they always provide very thorough and easy-to-understand answers quickly. Shout-out to Rece for always being there for us. Would definitely recommend!

I've been using Loop for over a year and it's great. It has almost all of the functionality that I need (the one additional thing I need, no app has) and I've always gotten a quick response from support. I'd like to, in particular, give a shout out to Rece on their support team, who was able to help me create different return policies depending on the item.

I've been using Loop for returns and exchanges, and I couldn't be more impressed. Their software is seamless and user-friendly, making the process incredibly easy. What really sets them apart, though, is their customer support team. Anytime I have a question or need clarification, I get a clear and helpful response within minutes.

Special shoutout to Rece —your responsiveness and clear solutions have made all the difference. Highly recommend Loop to anyone looking for a reliable returns solution!

LOOP is an excellent tool for our company to manage returns and exchanges. While the features are impressive, what really stands out to me is their customer support. I truly appreciate working with their team— they are not only knowledgeable but also consistently approachable and eager to help with any issues.

I would recommend LOOP to other individuals and companies. We have been using Loop for over 2 years now and each year new updates are made that are very helpful and their support team is excellent. Just recently had a rare issue with our shipping labels generating and the support staff was able to locate and help us resolve the issue within days.

The app saves us a lot of headache when it comes to returns and exchanges. Selling under garments, we have a unique need for returns and the app has been able to help us handle that in many ways. Their support team has also been quick to respond when it comes to troubleshooting and issues. Nice to speak to a real person and get help when we need it.