Loop Returns & Exchanges , 150 reviews

We started using a Loop because it was the only platform integrated with recharge, which was a big win. In addition, its user-friendly interface, streamlined workflows, customizable policies, automated documentation, and integration capabilities have made it easier for my team.

We moved to Loop a couple of years ago had a GREAT onboarding lead which made the process easy to understand for our store set up needs and we've been SO pleased with them ever since. Help desk team is responsive, tech team is ON TOP of any bug that might arise and we have a knowledgeable account lead in our product vertical! The platform is a BIG timesaver for us + offers our customers a great path/experience for their return needs. We're happily renewing our contract.

Arguably the best returns solution available on Shopify today. We've been working with Loop for the last 3 years and the platform just keeps getting better and better, to the point where it feels like it's a native addition to Shopify (whom actually invested in a seed round with Loop 2 years ago). The amount of flexibility you have with regards to return outcomes, automations, rules, etc is unmatched and the customer success team (hey Laura!) is beyond insightful. Don't look further.

Very easy platform to navigate with helpful insights. Automates the return/exchange process which frees up time for our team to better help customers with other issues. Responsive and thoughtful assistance when called upon as well!

We have been using Loop for a year and a half and it has completely overhauled the way we process returns and exchanges for the better. It is saving our team so much time and work and Loop integrates so well with many of the apps we use, especially Gorgias. Super user friendly interface and support is alway great!

Loop is absolutely amazing the best App and our Company Troy Lee Designs are stoked to have the complete Loop system in place. Everything from the start up Implementation and day to day systems and any issues are totally covered. Nothing is to much trouble and they are there to help super fast.. Our Merchant Success Manager Ash Cunha is the best. Troy Lee Designs recommends Loop 100%.

We moved to LOOP and immediately saw how much our customers enjoyed the ease of the entire white glove experience with its user-friendly, no-hassle platform as it gives them an efficient, no-hassle way to process exchanges and returns. Best of all is the detailed analytics that allow us to closely monitor returns and exchanges data. As a result, we have seen increased savings and lower return rates.

Loop is very user friendly on both the consumer and seller side - Our Merchant Onboarding Specialist, Brooke, has been so attentive and helpful anytime we need solutions to issues. The app interface itself is well put together and offers an incredible amount of analytics that are very helpful in decision making.

My favorite feature of Loop is that you can very easily edit your library of return reasons. In allowing companies to do this, Loop is immediately applicable to pretty much any company, regardless of their product offerings.

I would definitely recommend Loop to any company looking to simplify the returns process for their customers, while also gathering important return information for their records.

DO NOT USE THEM! We were with them for two years. They lock you into a year contract. You have to estimate how many returns and exchanges you'll have during the year. If you exceed your limit, you have to pay them $3 per return / exchange you go over. If your company grows, so will your returns, which means Loop will cost you more money. They're a bad option for both small and large companies.

After the first year, they were going to charge us around $13,000 unless we renewed our contract with them. We had to pay them around $9,500 at the end of our second year contract for going over because we grew faster than expected.

Competitors are getting better and they're way cheaper. Plus most competitors don't lock you into annual contracts. It is well worth the time doing some demos with other companies and accessing their overall value. Unless Loop adjusts their contractual and pricing structure, I don't see how they can be competitive.

Also, when there were glitches in their software, their customer support was awful. My advice is save your money and shop around because there are definitely better options.

Loop helped us simplify our exchange process. We love how well it integrates with Shopify and our helpdesk. The ability to customize return rules has been very helpful. Support is quick to assist and responsive to feedback. Also, our MSM, Remi, is amazing and the best to work with!