Reviews (238)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining the returns and exchanges process, enhancing customer satisfaction and operational efficiency. It features options like "Shop Now" to boost purchases during returns, printerless returns, and instant exchanges. The app integrates well with systems like Warehouse Management Systems and Shopify, offers detailed analytics, and provides customizable options. Merchants also praise the responsive and effective customer support team.
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Emma Pennington did a great job with the customer support.
We're thrilled to hear that Emma provided you with outstanding support. We’ll be sure to share your kind words with her 🙌💙
Very helpful and responded quickly with any questions we had
We’re always here to help 🤝
Glad we could answer your questions quickly!
Thornton on the support team has been a great help and helped me resolve my issues promptly! Thanks again, Thornton!
Thank you for the review! 💙⭐️
So happy to hear Thornton has made such a positive impact. We’ll be sure to pass along your kind words to him!
Quick response from the Support Team!
Thanks for the review! Quick responses are what we aim for 🙌
Excellent support
Your support means everything to us!
Thank you for the review 🤩🙌
Very helpful customer service :)
*Edited review after resolution.
I faced a lot of issues onboarding Loop, and it took over a month. But now it's up and running, and it's a helpful tool for our brand. I still feel support was lackluster until I really put the screws on them. But they figured it out eventually.
Compared to what else is available, they're a top option.
The Loop team is always helpful in finding solutions!
Thank you for the 5 ⭐️'s! We're always here to help.
Really helpful support. Was really easy to find help and my issue was responded and dealt with in a very timely manner.
We love to help and make things simple for our merchants! Thanks for the review 💙⭐️
We didn’t even get the chance to become Loop’s customer or fully test their system. After a phone meeting with one of their sales reps, we were promised a demo first thing Monday morning. However, two weeks passed with no word from them, and we had to reach out ourselves to get things moving again. When we finally received the demo, it was extremely limited, allowing us to test only a few functions.
Despite clearly communicating multiple times that we needed access to all features for a proper evaluation, we were denied this access. This was incredibly frustrating, especially considering we were told it would be possible.
After dealing with their inattentive and dismissive customer service, we were eventually ghosted by their support. In the end, it became clear that Loop wasn’t interested in having us as a customer, despite our clear interest in their highest-tier plan.
After wasting so much of our time, we decided it wasn’t worth pursuing them further. Their repeated lack of interest and poor engagement convinced us to look elsewhere.
We sincerely apologize for the frustration and inconvenience you experienced.
At Loop, we hold ourselves to a high standard, and it’s clear we didn’t meet that in your case. Your feedback is incredibly valuable, and we are committed to addressing the gaps that led to this situation to ensure no brands feel overlooked or dismissed.
We truly want to make this right and would love the opportunity to discuss how we can resolve this for you. Please feel free to reach out directly to our team at support@loopreturns.com — we’re here to help.