Reviews (281)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing the returns and exchanges process, improving operational efficiency and customer satisfaction. It integrates smoothly with Shopify, features systematic tagging, a printerless returns option, and a "Shop Now" feature that boosts purchases. The app also offers robust analytics and compatibility with various Warehouse Management Systems. The support team is highly praised for their responsiveness and effectiveness, especially during holidays and off-hours.

March 8, 2024

LUNA Sandals
United States
About 5 years using the app
April 25, 2025

Anytime I have reached out to them for any questions they have been very quick and diligent in responding. So I am very happy with this aspect.

LG beauty
United States
August 9, 2024

Productive and proactive reps who bring good incentives for growing the relationship while offering good value and not just upsells.

Wrexham North America
United States
11 months using the app
Loop replied August 29, 2024

Thank you for your kind words! 🙌

We're thrilled to hear that you've had a positive experience with our team. Looking forward to growing our partnership further 💙

July 13, 2023

Works pretty flawlessly. Lots of great features and customizations. Highly recommend for scaling up your business, improving your return rate, and retaining more revenue.

Made Trade
United States
About 1 year using the app
Loop replied August 14, 2023

We love hearing this! Thanks for these kind words! 💙

January 13, 2023

Our customers love Loop, and we do too. A great user interface for admins and customers and abundant customization of returns and exchanges are why we chose the software in the first place. It's easily the best returns software in e-commerce.

One thing we love is that the Loop team continued to develop incredible features and consistently add value to what we were already paying for.

Honeycloth
United States
About 1 year using the app
Loop replied January 24, 2023

Thanks for taking the time to leave us this review! It's awesome to hear that both you and your customers love Loop.