Reviews (424)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for streamlining returns, reducing support tickets, and enhancing post-purchase experiences. Its self-service platform integrates well with Shopify and systems like Brightpearl, offering a user-friendly interface and extensive configuration options. Automation capabilities are a major benefit, saving time and money. Customer support is consistently responsive and knowledgeable, providing effective assistance. The app is valued for simplifying returns and exchanges efficiently.
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Emma Pennington did a great job with the customer support.
We're thrilled to hear that Emma provided you with outstanding support. We’ll be sure to share your kind words with her 🙌💙
Loop is a fantastic solution for easy returns. The onboarding was clearly laid out and easy to implement. Automations are easy to set up and streamline a lot of processes. Some additional reading I'd recommend when defining your policies in the app is their page on return fraud: https://www.loopreturns.com/blog/the-easy-way-to-handle-return-fraud/
We got targeted by a few fraudulent orders and the fraudsters were able to game the USPS tracking to show up as delivered without anything actually getting delivered to our store.
Their integrations with Shopify are really great, and it's nice to be able to see updates on the order status page directly in Shopify.
Thank you for sharing this review as well as our blog on fraud! 🙌
After the returns platform we were using sunsetted in October 2023, we quickly transitioned over to Loop, per our previous partners recommendation. Though there have been a few glitches to work through, the Loop CS team and our dedicated CSM Jackie have been extremely responsive / helpful. We hope to continue benefiting from this return platform and definitely recommend giving it a try!
Thank you for sharing your experience! We appreciate your patience as we work through any glitches and are glad to hear that our customer support team has been responsive and helpful. Thank you for this recommendation!
So easy to use, great support, great workflows and automations.
Loop was so easy to set up, and it has been super easy for our customers to make returns and also for our team to manage. I would highly reccommend!
Emma is always so helpful and very friendly.
very responsive to emails, never have to wait a long time to get an answer :) Thank you!
Thank you for taking the time to leave a review! 🤩🙌
Emma is an amazing part of our team, and we’re so happy to hear that her responsiveness and helpfulness are making a positive impact. We appreciate you!
Being in retail, we all know that excellent customer service is priority. The problem, of course, is when other companies do not share this same mentality. Such is not the the case with Loop Returns!
Twice now, I have needed to reach out for immediate support and have received excellent and quick service. Highly reccomend!
Thank you for your kind words! We're thrilled to hear that our team has provided you with quick and excellent support. Customer service is at the heart of what we do, and we appreciate you recommending Loop 💙
We've has been using Loop for 3 years, and it has reduced our returns and is a pleasure to use set and forget
Thank you for being such a loyal and long-time customer! 🤝💙
The onboarding was thorough, knowledgeable and just a pleasure to work with kind people who actually seem to care. The platform is great and we are happy with the response time and resolutions from the support team. Would recommend!
We really appreciate these kind words! Thanks for sharing!
Great team to get your onboarded. Has made for a better experience for our customers, and simplified processes internally.
We appreciate the feedback! 💙🙌
We're so glad our team could help streamline your processes and elevate your customer experience.
