Loop Returns & Exchanges

The software is good. Customer service is decent.

There are some features in the software that you need a web developer to implement and code into your .liquid files, and Loop Returns doesn't provide a developer to do so, so you have to hire and pay for the developer yourself.

Amazing app, we were using Narvar before, and I can't express how much better Loop is. We've been using Loop now for over a year and have been more than happy with the results making it super simple for your customers to return products while lessening the load on the CS team.

We started using a Loop because it was the only platform integrated with recharge, which was a big win. In addition, its user-friendly interface, streamlined workflows, customizable policies, automated documentation, and integration capabilities have made it easier for my team.

We came from Happy Returns and so much happier with Loop. Our CSM is exceptional and their CS team is responsive and willing to dig into issues quickly. Highly recommend Loop as a return platform, plus allowing our customers to Shop Now with our entire catalog is a huge benefit.

Loop has provided a significant upgrade to our customers' return+exchange experience. Their ability to process multiple types of returns+exchanges coupled with their excellent onboarding and account management teams have made the transition from our old provider that much smoother.

Really impressed with the returns solution by Loop, we've automated our returns system that took a huge workload off our CS teams but also if there are any issues they are super responsive with a solution. Plus they have integrations with many companies to help you in further areas.

We've been using Loop for quite some time now, and it has completely changed our return/exchange game. New features are continually being introduced, and our account success manager is a gem! Overall, we've had a very positive and smooth experience with Loop. Would highly recommend!

Loop has been a great resource in helping our customers with their returns and exchanges. It gives them the ability to find another item of off our website in exchange, without leaving the page! The support team and reps have been wonderful in helping us with integration and solving any issues that arise.

Love that this app continues to keep customers and merchants comfort in mind. They continue to vamp up the features so that returns and exchanges process can run as smoothly as possible. Also Dess Everhart has been such a great point of contact-- she's quick to resolve issues or concerns and very friendly.

Great solution for streamlining the customer experience, post-purchase! The Loop team makes onboarding easy and is there every step of the way to customize a solution that best suits your business. The ROI is almost immediate, especially with the auto exchange and instant shopping options. Highly recommend!