Reviews (424)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for streamlining returns, reducing support tickets, and enhancing post-purchase experiences. Its self-service platform integrates well with Shopify and systems like Brightpearl, offering a user-friendly interface and extensive configuration options. Automation capabilities are a major benefit, saving time and money. Customer support is consistently responsive and knowledgeable, providing effective assistance. The app is valued for simplifying returns and exchanges efficiently.
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The software is good. Customer service is decent.
There are some features in the software that you need a web developer to implement and code into your .liquid files, and Loop Returns doesn't provide a developer to do so, so you have to hire and pay for the developer yourself.
Thank you for sharing your experience with us! While we don't have a developer, our Technical Support Team is always here to help!
We installed Loop in Summer, 2022 and within a few months we were able to realize the full benefit of the platform. In particular, Loop unlocked us to offer more flexible exchange options to our customers, which has helped us nearly double the amount of revenue we retained from customers that would have normally been given back in refunds.
To add, their analytics page is wonderful and allows us to track our results each month and/or dive into specific areas of interest. We've appreciated the visibility Loop has provided, and have been able to make meaningful changes to how we position our products, conduct fit education, or update our portfolio as a result.
Wow! We love hearing how we've helped nearly double your amount of revenue retained! Thank you for sharing! 🙌💙
We had to quickly move to Loop from our previous returns platform. The setup was easy and it has been running smoothly ever since.
Thank you for sharing your positive experience!
We’re thrilled to hear that the transition to Loop was seamless and that everything has been running smoothly ⭐️
Great customer support! They always get back to me soon with a solution!
Thanks for your review! We’re so glad our support team could provide quick and effective solutions for you ⭐️
Loop has not only provided our business with the needs/wants that are crucial, but it has allowed for a much more improved customer journey with purchasing orders online. The staff at Loop is also a HUGE help when it comes to laying out our quarterly goals and roadmaps. They've been a pleasure to work with, and we love their services! It had made a massively positive impact on our business.
Thank you to Emma for always being so efficient when we have questions or issues with Loop. Appreciate her prompt responses.
Emma FTW! 🏆 We're so lucky to have her on the team and even luckier to work with awesome brands like yours. Thanks for the love!
Amazing support with Rece!
Loop is easy to use and very customizable
Love our return software
Helping you create a seamless returns experience is what we're all about. Thanks for the glowing review 🤩💙
Loop is fantastic! It has all the features we want and some that we didn't even know we needed! The Workflow feature helped us become way more efficient. Definitely worth the price of the app.
Thank you for your positive feedback and ongoing support over the past few years!
We're delighted to hear that Loop has all the features you need and more ⭐️ 💙
5 star rating for LOOP! The team is so responsive whenever we need any assistance and there's always someone available to help. Great platform for our business and we would recommend to all.
Thanks for the 5 stars! ⭐ We’re so glad Loop has been a great fit for your business. Our team is always just a message away when you need us, appreciate the recommendation!
The Best Returns & Exchange App available today and we're so glad we made the decision to partner with Loop! We needed a full service portal, for all returns, exchanges, etc., and Loop is able to do it all and it's automated. Our customers compliment us all the time and the calls and emails from customers, regarding returns, refunds, exchanges, etc., have stopped. It takes some set up effort, as with any new app, but once setup and running, it will completely transform your experience and the customers experience with returns and exchanges! I highly recommend Loop Returns & Exchanges!!!
Thanks for taking the time to leave us this review! It's great to see how automating your returns and exchanges has positively impacted your customers. We love hearing about your experience with us and appreciate the feedback!
