Reviews (446)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app streamlines returns and exchanges for customers and staff, cutting support tickets and back‑and‑forth. It’s described as easy to set up, with smooth onboarding and strong integrations with Shopify, 3PLs, and tools like Brightpearl. Many highlight powerful automations that handle most cases, reliable multi‑store performance, and exceptional support that quickly resolves issues, builds custom workflows, and adds features based on feedback.
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Loop has been amazing for us in 2022. It has automated our returns, allowing our customer care team to focus on customer inquiries and take care of customers better.
Thanks for taking the time to leave us this review! It's great to see that you're able to take care of your customers better and that you're having a positive experience with Loop.
We are going on our fourth year of using Loop! Loop is constantly adding new functionality that adds value to our customers and team and we are thrilled to have them as a partner.
Best RMA system on the market! Not only is it affordable but My account Managers and support team have been great. Can't wait to see all the new additions to their roadmap for 2022!
Rece has been a great resource for us. I have been very impressed by the response time and the help that he has provided. Loop has been a great app for us and would highly recommend.
Thanks so much for taking the time to leave us a 5-star rating! We love hearing about your positive experience with Taylor! 🙌
Have loved working with the team at Loop. They have been so helpful getting us set up and ready to trade on our new website. We also want to thank Taylor for her ongoing help during onboarding.
Thanks for sharing your great experience with Loop! We'll be sure to pass along your kind words to Taylor as well 💙
Great returns and exchange app especially for exchange heavy businesses. No one ese really has the feature set to help manage and maximize exchanges over returns. Been a great boost for our biz.
Thanks for taking the time to leave us this review! We appreciate it. :)
Really great app! Our customers love the ease of using Loop for Returns and Exchanges. Also, love how quickly Loop has updates and is eager to hear feedback to improve the platform and customer experience.
Thanks for taking the time to leave us this review! It's so great to hear you and your customers are loving Loop.
And yes! We love hearing feedback to improve our platform for our merchants.
We love LOOP. Their support system is A+, wonderful team to communicate with. They are able to handle returns for our multiple different warehouses with no issue, and have simplified our return process fully.
Thank you for sharing this wonderful review with us! We love hearing how we've helped simplify your return process 💙
Loop has been a valuable partner to us. We switched over from their competitor less than a year ago, and their team has consistently gone above and beyond to ensure our business is well-positioned for success.
Thank YOU for being a valuable partner to US! We love hearing about your success with Loop! 🙌
Loop Returns made the entire support experience incredibly easy. The team was quick to respond, clear in their communication, and genuinely helpful. Great experience working with their team. I highly recommend Loop!
We love hearing this! Thanks for sharing! 💙
