Reviews (389)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for its responsive customer support and user-friendly interface, which facilitates quick issue resolution and easy navigation. They appreciate its seamless integration with Shopify, customization options, and workflow automation that boost operational efficiency. The quick setup and onboarding process is also noted for enabling a smooth transition and immediate operational benefits, making it a valuable tool for managing returns and exchanges.
Refine
-
By rating
Loop onboarding team are not available for calls, but just via emails, and this makes onboarding highly inefficient and slow. We started onboarding in August, after 2 months we are still here trying to set up the platform by trial and error.
e have been using loop for about 2 years, this company has offered us zero value, and when we wanted to switch to another company the "auto renewed" our policy very quietly. They send you 1 email and if you don't respond they will lock you in. They just care about their bottom line and not actually helping you make money.
We switched to another company and it has been the most fantastic experience. They actually care about making you money not just upselling.
We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. Our goal is always to provide clear communication and deliver value to every merchant we work with.
Regarding contract renewals, we do notify customers in advance to ensure they’re aware of upcoming terms, and we’re sorry if that process felt unclear. We’ll review our communication to make sure it’s as transparent as possible.
Emma was exceptional with assisting me and answering all my questions, she was very thorough and provided links/videos and tips so that I could connect right to them. Best experience with her support. Thank you
The support team is incredibly helpful and responsive. Anytime I had a question, they guided me quickly and clearly. Thank you and keep up the great work!
Rece is our support specialist and is always extremely helpful and quick to respond.
Loop itself is easy to use.
Highly recommend!
Customer Support team is amazing! Sale team can be a tad tough to work with sometimes.
Loop has been a great partner in providing return and exchange platform and their customer service has been great helping.
The support we receive from Loop is fantastic. If ever a rare technical issue pops up, they provide quick and easy-to-manage resolutions, ensuring little customer impact on our side. Highly recommend their platform for your returns!
Good customer service and easy to navigate and track returns.
They make it virtually impossible to cancel your account. There are better softwares out there for less.
We’re sorry to hear this was your experience and have shared your feedback with our team.