Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and realistic product customization features. Its customer service is praised for efficiency and helpfulness. However, some concerns have been raised about the percentage per sale pricing model. Despite initial learning challenges, merchants value its flexibility, mobile compatibility, and development potential. It's credited with enhancing customer experience and boosting sales.

February 19, 2024

User friendly. Incredible backend interface. Superb customer service.

Jersey Den
Canada
Almost 3 years using the app
Kickflip replied February 20, 2024

Your words fuel our fire to keep making magic happen! Thanks for the shoutout!

March 20, 2024

Amazing App
Not like any other Customization product
The have so many features

and their builder is amazing, it has logic and masks, and color multiply
And overall, they are pay as you go model, which is great for new businesses

Their support is good as well, and they usually try to help as fast and as much as they can

Saveit Furniture
Egypt
8 months using the app
Kickflip replied March 21, 2024

Thank you for your great feedback on Kickflip. It’s always inspiring to hear how our solution is making a positive impact. We’re committed to supporting our customers' success and innovation, and it's heartening to know that our efforts in customer support are meeting your needs. Thank you for being a part of our community.

April 12, 2024

Without it, my business idea would never have been possible! Their customer support is also incredibly responsive, answering the many questions I've had during the build phase of my product customisation tool.

LidMods
United Kingdom
3 months using the app
Kickflip replied April 15, 2024

Thank you for your wonderful review! It's fantastic to hear that our platform played a crucial role in bringing your business idea to life. Your success is our success, and we look forward to continuing to support your business as it grows. Thank you for choosing Kickflip!

April 18, 2024

Very easy to use and great customer support. Quite a powerful tool with cool functionality!

CustoModa
Australia
About 1 month using the app
Kickflip replied April 19, 2024

That's fantastic to hear! We're super pumped you're enjoying the experience and finding value in our platform. Keep up the great work!

April 12, 2024

Parfait !

Juste dommage de ne pas proposer plus d'option de plan.

Un plan (minimum!) entre le Pay as you grow et le Entreprise ne serait pas de refus !

Mais l'application est excellente ! Et le SAV est excellent

Proseiko
Spain
26 days using the app
Kickflip replied April 15, 2024

Merci beaucoup pour votre retour enthousiaste sur Kickflip. Nous sommes ravis que vous trouviez notre application excellente et que vous appréciiez la qualité de notre service client. Nous prenons bonne note de votre suggestion concernant les options de plan tarifaire. Nous allons l'examiner de près pour mieux répondre aux besoins de nos utilisateurs comme vous. Merci de faire partie de notre communauté et de nous aider à améliorer continuellement Kickflip.

May 6, 2024

Great customer service!

Elijah Visions
Austria
8 days using the app
Kickflip replied May 7, 2024

Thanks for the stellar review! 😎✨ Keep creating magic with Kickflip!

April 29, 2024

Cindy is an amazing technical support girl, she helped me with all my doubts and I really think it is an app that makes a difference. At first it's hard to get the hang of it but then everything goes smoothly. Highly advisable.

FamPieces
Spain
5 days using the app
Kickflip replied April 30, 2024

That's great to hear! Glad you're enjoying working with Cindy 🌟. It's true, new tech can take a minute to get the hang of, but it sounds like you're all set now. Thanks for sharing your positive experience with Kickflip! 🚀

April 12, 2024

App is really good but few limitations like can not add product description, can not delete product, though you can archive. But overall loved the app and customer support also great, always ready to help. keep going and improving. Thanks

beyondGREEN biotech™
United States
7 days using the app
Kickflip replied April 15, 2024

Thanks for your feedback—it’s invaluable. It’s great to hear you love the app and our customer support.

Concerning product descriptions, there are many ways to add them. Please check out our documentation (https://help.gokickflip.com/en/articles/4606619-displaying-a-product-description-under-your-customizer) for detailed guidance. If you need further assistance, don't hesitate to contact our support team—we're here to help!

Thanks for pushing us to keep innovating!

February 16, 2024

This app has been great. The customer service is unbelievable. I've had multiple video chats to walk me through issues I was having. Looking forward to creating more

DanShepardMadeIt
United States
About 1 month using the app
Kickflip replied February 18, 2024

Super thrilled to hear about your positive experience! :D
We're here to ensure creators like you have everything you need to bring your visions to life. Keep crafting those custom rugs; we can't wait to see what you'll create next. Thank you for choosing Kickflip!!

January 30, 2024

This innovative app takes personalization to a whole new level, allowing users to tailor products to their unique preferences. The support guided me through the entire process. Top support and shootout Elisabeth!

doggylee
Slovakia
4 months using the app
Kickflip replied February 1, 2024

Thank you for your enthusiastic feedback! It's fantastic to know that Elisabeth and our support team were able to guide you through the onboarding process. Your support is immensely appreciated, and it motivates us to continue innovating and improving.